Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Gregory McGinnis

Lexington,KY

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Customer Returns Processor

Amazon
Lexington, KY
08.2020 - Current
  • Inspected customer returns for damage, identifying manufacturing defects and distinguishing from customer or delivery damage to evaluate return eligibility.
  • Resolved discrepancies between physical inventory counts and reported numbers from the warehouse system.
  • Ensured that all returned items were properly documented according to established guidelines.
  • Restored returned products to saleable condition, verifying correct packaging and labeling with price reduction as appropriate before returning to designated area on shelves.

Security Officer

Premier Security
Rochester , MN
12.2019 - 03.2020
  • Checked for safety hazards and took corrective action when necessary.
  • Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
  • Enforced access control measures in accordance with established procedures.
  • Confirmed visitor identification prior to granting entry into the building.
  • Maintained accurate logs of all security related activities.
  • Provided escorts for visitors as needed throughout the facility.
  • Participated in training sessions to stay up-to-date on current security trends and best practices.
  • Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
  • Assisted with crowd control during large events held at the facility.

Bus Driver

First Transit
Rochester , MN
11.2018 - 07.2019
  • Ensured safety of passengers by adhering to all applicable traffic laws and regulations.
  • Maintained daily logs of vehicle inspections, trips, hours worked and other pertinent information.
  • Inspected vehicles prior to each shift for mechanical defects or malfunctions.
  • Greeted customers in a friendly manner when boarding the bus.
  • Assisted elderly or disabled passengers with boarding and disembarking from the bus.
  • Provided courteous customer service while answering questions regarding routes and schedules.
  • Collected fares, tickets and passes accurately.
  • Operated wheelchair lifts as needed to assist passengers with special needs onto the bus safely.
  • Reported any incidents that occurred during route travel to management personnel immediately.
  • Verified that all passengers were seated before operating the bus.
  • Cleaned interior of buses regularly including vacuuming floors and wiping down surfaces.
  • Followed designated routes according to timetables while obeying speed limits at all times.
  • Communicated effectively with dispatch staff via two way radio regarding delays, detours.
  • Stocked buses with supplies such as maps, brochures and other materials for passenger use.
  • Performed pre-trip inspection and mechanical checks before scheduled run.
  • Obeyed DOT rules and regulations and local laws to maximize safety.

Forklift Operator

McNeilus Truck And Manufacturing
Dodge Center, MN
06.2017 - 11.2018
  • Assisted in the loading and unloading of goods from trucks, containers and railcars using forklift.
  • Maintained accurate records of all inventory movements including deliveries, receipts and shipments.
  • Performed daily maintenance checks on forklifts to ensure optimal performance.
  • Inspected loads prior to lifting to determine weight distribution and stability.
  • Ensured safety procedures were followed when operating forklifts.
  • Monitored warehouse aisles to prevent collisions with pedestrians or other equipment.
  • Loaded pallets onto trailers for shipment.
  • Transported materials between storage areas, loading docks and delivery vehicles as needed.
  • Stacked loaded pallets in designated areas using proper stacking methods according to company policies and procedures.
  • Reported any damages or malfunctions of equipment immediately to supervisor and manager.
  • Verified accuracy of incoming orders against packing slips before loading onto truck and trailer for shipment.
  • Unloaded delivery trucks with product by hand or utilizing lift-gate truck when needed.
  • Organized warehouse shelves and racks for efficient retrieval during order fulfillment process.
  • Received incoming shipments; verifying quantity, condition, labeling accuracy and conformance to purchase order specifications.
  • Operated powered industrial trucks in accordance with OSHA regulations.
  • Followed standard work instructions accurately when picking, sorting, staging and scanning products.
  • Collaborated with team members on various tasks related to storage and transport operations.
  • Utilized RF scanner technology while moving stock within facility in order to maintain accurate inventory levels.

Batcher

Kerry Foods
Owatonna, MN
02.2014 - 06.2017
  • Maintained accurate records of all batches produced, including batch numbers and quantities.
  • Monitored gauges and meters to ensure efficient operation of equipment.
  • Operated various types of automated mixing, blending, and filling equipment.
  • Performed preventative maintenance on production machines as required.
  • Ensured that ingredients used in batch production were within acceptable limits.
  • Conducted quality control tests on batches to ensure they met specifications.
  • Adjusted machine settings to accommodate different recipes or products being batched.
  • Verified accuracy of raw materials received before entering them into the system.
  • Troubleshot problems with machinery or processes during the batching process.
  • Recorded data from each stage of the production process into a computer database.
  • Kept work area clean and organized at all times in accordance with safety standards.
  • Inspected containers for proper labeling prior to packaging finished products.
  • Calibrated scales and other measuring instruments used in batching operations.
  • Loaded raw materials into hoppers and monitored their flow through the system.
  • Coordinated with supervisors or other personnel regarding changes in production schedules.
  • Packaged finished products for shipping by shrink-wrapping, boxing and labeling.
  • Prepared and built food items according to standardized recipes and directions.
  • Broke down, cleaned and sanitized work stations at end of shift.
  • Properly stored food by adhering to food safety policies and procedures.
  • Followed production list provided by supervisor.
  • Adhered to company safety policies and procedures regarding proper food safety and sanitation.

Table Games Dealer

Horseshoe Casino
Hammond, IN
03.2013 - 02.2014
  • Dealt table games such as Blackjack, Spanish 21, and Pai Gow Poker professionally and accurately.
  • Provided friendly customer service to guests at the casino table games area.
  • Maintained knowledge of game rules and regulations to ensure compliance with gaming laws.
  • Collected losing bets and paid out winnings promptly and accurately.
  • Demonstrated proper shuffling techniques for each game dealt.
  • Assisted new players with understanding game rules and procedures.
  • Monitored patrons for signs of cheating or disruptive behavior.
  • Communicated effectively with other members of the table games staff team.
  • Adhered to established policies and procedures while dealing at tables.
  • Maintained a positive attitude and professional demeanor during shifts.
  • Answered questions from patrons regarding house rules or gaming regulations.
  • Fostered an entertaining environment by engaging guests in conversation.
  • Balanced cash drawers according to established procedures at the end of each shift.

Valet

Horseshoe Casino
Hammond, IN
03.2009 - 03.2013
  • Greeted customers and opened doors for them upon arrival.
  • Provided parking services in a timely manner, including valet parking, self-parking, and shuttle services.
  • Managed the flow of traffic around the property by directing cars to available spaces.
  • Performed daily vehicle inspections prior to driving or providing service for customers.
  • Maintained cleanliness of all areas used for valet operations, including lobby, driveways, and parking lots.
  • Ensured payment was collected from customers before returning keys or releasing vehicles.
  • Responded promptly to customer inquiries regarding directions, events, restaurants.
  • Accurately recorded license plate numbers and other pertinent information regarding each vehicle parked on the premises.
  • Utilized proper safety protocols when operating motor vehicles or handling customer belongings.
  • Attended staff meetings as required by management.
  • Provided exceptional customer service by anticipating customer needs and exceeding expectations.
  • Handled difficult situations calmly and professionally in order to maintain a positive relationship with guests.
  • Parked and retrieved guest vehicles quickly to avoid long wait times.
  • Drove vehicles to parking area, secured vehicles and returned tag and keys to key booth.

Education

Associate Degree in HVAC - HVAC Installation And Repair

Bluegrass Community And Technical College
Lexington, KY

Skills

  • Warehouse Operations
  • Workplace Safety
  • Shipping and receiving
  • Customer Service
  • Team Collaboration
  • Computer Skills
  • Materials Transport
  • Product Education
  • Adaptability
  • Reliability
  • Calm Under Pressure
  • Customer service excellence
  • Team building
  • Effective Communication
  • Calm and Professional Under Pressure
  • Route Management
  • Policies and Procedures Adherence
  • Self Motivation

Accomplishments

  • OSHA 10- hour construction safety and health
  • 3.8 GPA
  • Universal type EPA

Certification

  • Deans List

Timeline

Customer Returns Processor

Amazon
08.2020 - Current

Security Officer

Premier Security
12.2019 - 03.2020

Bus Driver

First Transit
11.2018 - 07.2019

Forklift Operator

McNeilus Truck And Manufacturing
06.2017 - 11.2018

Batcher

Kerry Foods
02.2014 - 06.2017

Table Games Dealer

Horseshoe Casino
03.2013 - 02.2014

Valet

Horseshoe Casino
03.2009 - 03.2013

Associate Degree in HVAC - HVAC Installation And Repair

Bluegrass Community And Technical College

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Gregory McGinnis