Summary
Overview
Work History
Education
Skills
Timeline
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Gregory McGlaughlin

Clearwater,Florida

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

12
12
years of professional experience

Work History

Handyman

North American Maintenance
07.2020 - Current
  • Performed minor wall repair, installed drywall, and applied wallpaper.
  • Performed basic electrical work and plumbing repairs such as installing new toilets, removing electrical wires, unclogging drains, and maintaining gutters.
  • Built and repaired decks, fences and sheds to improve overall appearance of homes.
  • Installed cabinets and shelving units in homes and offices to provide additional space and organization.
  • Completed repair projects on time and under budget, resulting in significant increase in new client referrals.
  • Prepared for new painting by removing previous materials with seam-cleaning, sandblasting, scraping, and sanding.
  • Removed and repaired carpet and wood flooring.
  • Re-caulked and sealed windows doors and siding to prevent drafts and air leaks and minimize energy costs.
  • Completed repair jobs to restore functionality to electric and plumbing systems.
  • Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Delivered goods and products to customer on time and in excellent condition.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.

Customer Service Representative

The Connection
01.2020 - 07.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Investigated and resolved accounting, service and delivery concerns.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Managed timely and effective replacement of damaged or missing products.
  • Promptly responded to inquiries and requests from prospective customers.
  • Maintained up-to-date knowledge of product and service changes.
  • Investigated and resolved customer inquiries and complaints quickly.

CNA in Training

Healing Hands Comfort Homes LLC
08.2011 - 10.2011
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Provided customized care according to individual health plan.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Worked alongside certified nursing assistants to check vitals and tend to patient needs.
  • Organized and managed patient charts and files.
  • Maintained compliance with HIPAA and organizational privacy-protecting policies.
  • Created positive patient experience by assisting patients with bathing, ambulating, feeding and personal and oral hygiene care.
  • Cared with empathy and compassion to build positive patient and family relationships.
  • Contributed to overall quality and care of patients by answering calls for help, taking vital signs, and monitoring behavior and physical condition for progress or deterioration.
  • Measured and recorded food and liquid intake and output to report changes to medical and nursing staff.

Education

Associate of Applied Science - Cybersecurity

St. Petersburg College
Clearwater, FL
12.2024

High School Diploma -

Mcpherson High School
Mcpherson, KS
02.2014

Skills

  • Painting Preparation
  • Verbal and Written Communication
  • Service Tickets
  • Critical Thinking
  • Hole Repair
  • Drywall Patching
  • Plan Skilled Repairs
  • Order Processing
  • Refund Processing
  • Grammar
  • Computer Proficiency
  • Medical Terminology Knowledge

Timeline

Handyman

North American Maintenance
07.2020 - Current

Customer Service Representative

The Connection
01.2020 - 07.2020

CNA in Training

Healing Hands Comfort Homes LLC
08.2011 - 10.2011

Associate of Applied Science - Cybersecurity

St. Petersburg College

High School Diploma -

Mcpherson High School

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