Gregory McInnis
Carver,MA.
Summary
Driven sales executive with several years of experience and a goal-oriented mindset. Successful in cold calling, researching new markets, and building strong client relationships. Eager to apply novel approaches to new business generation and customer retention.
Overview
28
28
years of professional experience
Work History
VP of Sales
Prime Med LLC.
Middleboro, MA
10.1996 - 08.2024
- Ordered replacement parts for damaged or defective pieces of medical equipment.
- Received incoming shipments of equipment, inspected it for damages, and reported any discrepancies to management immediately.
- Tested medical equipment in accordance with the manufacturer's instructions.
- Maintained accurate records of purchased medical equipment, including serial numbers and model types.
- Resolved customer complaints promptly and professionally while maintaining a positive attitude.
- Conducted comparative equipment evaluations and recommended enhancements or new equipment.
Office Manager
Prime Med LLC
Middleboro, MA
10.1996 - 08.2024
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Maintained confidential records relating to personnel matters.
- Assisted in recruiting, onboarding and training new employees.
- Developed and implemented office policies and procedures.
- Supervised staff members, organized schedules and delegated tasks.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Ensured compliance with applicable laws regarding employment practices.
- Maintained filing system for records, correspondence and other documents.
- Responded to customer inquiries via phone or email in a professional manner.
- Monitored inventory levels and placed orders when needed.
- Managed office inventory and placed new supply orders.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Reviewed files and records to obtain information and respond to requests.
- Used judgment and initiative in handling confidential matters and requests.
- Managed office budget to handle inventory, postage and vendor services.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Interpreted and communicated work procedures and company policies to staff.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Recruited and trained new employees to meet job requirements.
- Delegated work to staff, setting priorities and goals.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer inquiries and complaints requiring management-level escalation.
Education
High School Diploma -
South Shore Vocational Technical High School
476 Webster St, Hanover, MA 0233906-1985
Skills
- Operations
- Cold-calling
- Sales expertise
- Marketing initiatives
- Email campaigns
- Project Management
- Networking
- Order Management
- Client Development
- Staff Management
- Sales follow-up
- Lead Generation
Timeline
VP of Sales
Prime Med LLC.
10.1996 - 08.2024
Office Manager
Prime Med LLC
10.1996 - 08.2024
High School Diploma -
South Shore Vocational Technical High School
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