LATRECIA MCKAY
McDonough,GA
Summary
Medical professional prepared for this role, bringing valuable experience in clinical and administrative functions. Known for reliable support in patient care and effective communication with healthcare teams. Strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient interaction, medical record management, and office support tasks.
Overview
10
10
years of professional experience
Work History
Medical Assistant
MPF Federal
04.2024 - 01.2025
- Performed medical records management, including filing, organizing and scanning documents.
- Obtained client medical history, medication information, symptoms, and allergies.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Clinical documentation review
- Received inbound and made outbound telephone calls to offer office information, answer questions, and direct calls to staff.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Scheduled appointments for patients.
Medical Services Associate
AnywhereWorks
06.2023 - 09.2023
- Provided exceptional customer service to healthcare professionals, patients, and stakeholders in the medical industry by promptly and courteously addressing inquiries, resolving issues, and accurately documenting caller information.
- Demonstrated active listening and effective communication skills to accurately capture and relay messages, ensuring timely delivery to the intended recipients within the medical industry while maintaining strict confidentiality and adhering to HIPAA regulations.
- Adapted to handle overflow calls from non-medical accounts, effectively addressing inquiries, providing information, and resolving issues with the same level of professionalism and customer service.
- Efficiently captured incoming leads and skillfully scheduled appointments, utilizing strong organization and time-management skills to optimize scheduling and ensure a seamless appointment booking process.
- Scheduled appointments for patients.
Call Center Customer Service Representative
Arise
01.2021 - 05.2023
- Assisted customers in placing orders, providing detailed product information, processing transactions accurately, and ensuring a seamless and positive purchasing experience.
- Demonstrated excellent customer service skills by actively listening to customer inquiries, addressing concerns, and providing timely resolutions while maintaining a friendly and professional demeanor.
- Utilized product knowledge and order management systems to efficiently navigate through order processing, order tracking, and inventory management, ensuring timely order fulfillment and delivery.
- Collaborated with cross-functional teams, such as sales and logistics, to coordinate order fulfillment, resolve order discrepancies, and provide customers with real-time updates on order status, ensuring customer satisfaction and retention.
Pre-K Education Paraprofessional
Bibb County Public School
07.2018 - 11.2020
- Assisted the pre-kindergarten teacher in implementing lesson plans, setting up learning materials, and managing classroom activities to create a conducive and engaging learning environment.
- Supervised and monitored pre-kindergarten students, ensuring their safety and well-being during classroom activities, playtime, and transitions between activities or locations.
- Provided one-on-one or small group support to students with diverse learning needs, helping them develop social, cognitive, and motor skills through age-appropriate activities and instruction.
Certified Medical Assistant (CMA)
Your Doctor's Immediate Care
10.2016 - 07.2018
- Provided direct patient care by taking and recording vital signs, preparing examination rooms, and assisting with medical procedures, ensuring a high standard of patient comfort and safety.
- Managed administrative tasks, including scheduling appointments, maintaining patient records, and processing insurance forms, demonstrating strong organizational and multitasking abilities.
- Conducted basic laboratory tests, such as collecting and processing specimens, performing venipuncture, and running routine diagnostic tests, ensuring accurate and timely results for further analysis.
Certified Medical Assistant (CMA)
Arimah Medical
08.2016 - 10.2016
- Conducted phlebotomy procedures to collect blood samples from patients, ensuring proper specimen labeling, handling, and storage for laboratory testing.
- Administered injections, including vaccines and medications, following established protocols, maintaining sterile techniques, and ensuring accurate dosage administration.
- Assisted in prescription refill processes by coordinating with pharmacies, verifying medication information, and facilitating timely medication refills for patients under the direction of healthcare providers.
- Conducted patient intake procedures, including gathering and documenting medical history, vital signs measurement, and verifying patient information, ensuring accurate and up-to-date medical records.
Medical Assistant
North Macon Family Physicians
02.2015 - 03.2016
- Sent prescriptions to pharmacies upon doctor's approval, ensuring accurate medication information, dosage, and patient instructions were included.
- Scheduled appointments for patients, coordinating with healthcare providers and patients to find suitable dates and times, and managing appointment calendars.
- Conducted clinical intake procedures, including gathering and documenting patient medical history, vital signs measurement, and updating patient information in electronic health records (EHR) systems.
- Worked patients up and prepared them to see the doctor, which involved escorting patients to examination rooms, taking vital signs, and assisting with any necessary preparations such as collecting specimens or performing basic screenings.
- Maintained patient records and files, ensuring accurate and up-to-date documentation of medical history, test results, treatment plans, and other relevant information in accordance with privacy regulations.
Education
Diploma in Medical Billing & Coding -
Penn Foster
01-2023
Phlebotomy Certification -
Medical Center of Central Georgia
11-2005
High School Diploma -
Southwest High School
06-1998
Savannah State University
Savannah, GASkills
- Customer Service Excellence
- Problem-Solving
- Active Listening
- Communication Skills
- Conflict Resolution
- Empathy
- Clear and Effective Messaging
- Accuracy
- Attention to Detail
- Building Positive Relationships
- Time Management
- Organization
- Adaptability
- Order Processing
- Product Knowledge
- Inventory Management
- Collaboration
- Order Fulfillment
- Data Entry
- Classroom Management
- Lesson Plan Implementation
- Student Supervision
- Individualized Support
- Safety Awareness
- Vital Signs Measurement
- Medical Procedures Assistance
- Medical Coding (ICD-10, CPT)
- Healthcare Billing
- Claims Processing
- Medical Terminology
- Health Insurance Knowledge
- Revenue Cycle Management
- HIPAA Compliance
- Administrative Tasks
- Laboratory Testing
- Specimen Collection and Handling
- Venipuncture
- Prescription Refill Coordination
- Patient Intake Procedures
- Medical History Documentation
- Prescription Management
- Electronic Health Records (EHR)
Timeline
Medical Assistant
MPF Federal
04.2024 - 01.2025
Medical Services Associate
AnywhereWorks
06.2023 - 09.2023
Call Center Customer Service Representative
Arise
01.2021 - 05.2023
Pre-K Education Paraprofessional
Bibb County Public School
07.2018 - 11.2020
Certified Medical Assistant (CMA)
Your Doctor's Immediate Care
10.2016 - 07.2018
Certified Medical Assistant (CMA)
Arimah Medical
08.2016 - 10.2016
Medical Assistant
North Macon Family Physicians
02.2015 - 03.2016
Diploma in Medical Billing & Coding -
Penn Foster
Phlebotomy Certification -
Medical Center of Central Georgia
High School Diploma -
Southwest High School
Savannah State University