Gregory McKitt
Mortgage Banking Operations
Montgomery,AL
Summary
Results-driven Delivery Manager with extensive experience in team supervision, issue resolution, and continuous delivery. Proven track record in optimizing operations and enhancing customer satisfaction.
Overview
20
20
years of professional experience
Work History
Loan Delivery Manager
Alabama Housing Finance Authority
Montgomery, AL
12.2004 - 02.2025
- Oversaw daily operations of the delivery team, ensuring timely completion of tasks and adherence to company policies.
- Managed resources effectively to avoid unnecessary delivery delays.
- Engaged customers to discuss business needs and explore opportunities to increase sales.
- Mentored junior team members to develop their skills and advance within the organization.
- Reviewed and submitted Title Policy and Mortgage recordings to Agency Investors (Fannie Mae, Freddie Mac and Ginnie Mae) for loans purchase certifications
- Coordinated efforts across multiple teams during peak periods or special events to optimize staffing levels while meeting customer demand.
- Acted as a liaison between the delivery team and upper management, effectively communicating concerns and suggestions for improvements.
- Managed relationships with key stakeholders to ensure smooth project deliveries and overall satisfaction.
- Established performance metrics to track progress towards goals, allowing for adjustments as needed to ensure success.
- Contacted suppliers and vendors about issues with deliveries or products.
- Trained drivers, helpers and support workers in techniques for maximizing efficiency.
- Fostered culture of continuous improvement, leading to improved delivery efficiency and client satisfaction.
Education
Bachelor of Science -
Skills
Delivery management
Business analysis
Continuous delivery
Team supervision
Issue resolution
Incident management
Cost estimation
Emergency procedures
Forecasting techniques
Documentation & recordkeeping
Timeline
Loan Delivery Manager
Alabama Housing Finance Authority
12.2004 - 02.2025