Experienced senior operations leader. Proven acumen in team management and talent development. Unwavering integrity, ethics, and reliability, coupled with leading by example. Skilled in operations, customer relationship management, problem solving, data collation, establishing facts, deriving meaningful conclusions, budgeting, forecasting, sales, guest experience and customer service. Adept at analyzing data and performance metrics to obtain a complete business overview.
Hi, I’m
Gregory Meyers
Experienced Senior Leader, Operations
Lake Balboa,California
Summary
Overview
21
years of professional experience
10
years of post-secondary education
Work History
Cashmere Hotel Group, Corp.Los Angeles, Palm Desert, CA.
Chief Operations Officer (COO)/Consultant
01.2021 - Current
Job overview
- Collaborated with CEO in leading team in creation, development, and launch of global luxury hospitality company start-up.
- Led transition of company from LLC to Corp.
- Established and set up Indonesia LLC, Maldives LLC and India LLC.
- Strategic relationship-building with domestic and international partners that lead to over 15 international collaborations and agreements.
- Lead creation and development of real estate division that grew to include 10 representatives in 5 countries.
- Drove operational direction, administrative and cost efficiency and coordination of program initiatives.
- Leveraged experience through vital management positions guiding business to success.
- Led business initiatives resulting in numerous (12+) multi-year contracts.
- Formulated analysis assessments to make informed decisions on proposed projects.
- Built strategic relationships with federal, state and local law agencies in international locations in Indonesia, Cambodia, India, Maldives, South Africa and Kenya.
- Supported business growth through strategic planning and process development allowing for the establishment of 3 additional business units.
- Increased profitability by optimizing sales and fulfilling lower overhead costs. This led to a proforma showing a $21 million revenue for year 1 - 2.
- Spearheaded design and implementation of control systems for various clients.
- Led organization by developing professional and ethical culture focused on business excellence.
- Monitored internal controls to protect client facilities and assets.
- Streamlined company processes and procedures while enhancing customer satisfaction.
- Deliver strategic and practical advice for security operations at client locations.
- Implemented business development strategies, logo designs and website designs.
- Founded performance- and merit-based evaluation system to assess staff performance.
- Devised and presented business plans and forecasts to CEO and board of directors.
- Communicated business performance, forecasts and strategies to investors and shareholders.
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
- Analyzed industry trends and tracked competitor activities to inform decision making.
- Oversaw business-wide changes to modernize procedures and organization.
- Directed technological improvements, reducing waste and increasing business efficiency and market share.
- Oversaw divisional marketing, advertising and new product development.
- Cultivated company-wide culture of innovation and collaboration.
- Represented organization at international meetings, industry conferences and events.
- Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
- Initiated strategy to drive company growth and increase market share and profitability.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Managed financial, operational and human resources to optimize business performance.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Formulated and executed strategic initiatives to improve product offerings.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Maintained P&L and shouldered corporate fiscal responsibility.
- Monitored key business risks and established risk management procedures.
Skin & Beauty Center/University Dermatopathology ServicesLos Angeles, CA.
Director of Operations
11.2014 - 12.2020
Job overview
- Directed operations for 8 leading facilities; increased 2013 revenue by 115% over 2012; achieved 30% increase in patients from 2013 – 2014.
- Led operations for 125 clinical staff, 26 physicians, physician assistants, and aestheticians.
- Acquired, restructured and set up 6 new clinic locations and 1 additional laboratory. Which led to revenue increase of $15 million and successful merger acquisition for ownership.
- Implemented and trained staff on a new patient intake system (Phreesia) to streamline front office and billing/collections operations; results included increase in patient numbers by 25%, patient satisfaction, collections revenue, and efficiency.
- Solicited and obtained new business leading to increase of 125% in patients.
- Established relationships with local business, chambers of commerce, and studio offices.
- Implemented and trained staff on a new patient intake system (Phreesia) to streamline front office and billing/collections operations; results included increase in patient numbers by 25%, patient satisfaction, collections revenue, and efficiency.
- Oversaw financials including P&L, budget creation and administration, staff schedules and inventory management.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Defined, implemented, and revised operational policies and guidelines.
- Monitored budget and utilized operational resources.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Oversaw day-to-day production activities in accordance with business objectives.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Developed systems and procedures to improve operational quality and team efficiency.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Monitored and coordinated workflows to optimize resources.
- Mentored and coached team members to foster productive and engaging work environment.
- Spearheaded implementation of process improvements and cost-saving initiatives to increase value and maximize profits.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Established and monitored quality assurance standards to achieve operational excellence.
- Trained new employees on proper protocols and customer service standards.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Mitigated business risks by working closely with staff members and assessing performance.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Raised property accuracy and accountability by creating new automated tracking method.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reduced operational risks while organizing data to forecast performance trends.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Assisted in recruiting, hiring and training of team members.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Wolfgang Puck Catering at NBCUniversalUniversal City, CA.
Director of Operations
10.2014 - 10.2017
Job overview
- Defined, implemented, and revised operational policies and guidelines.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Ensured excellent F&B experiences for 2,000–3,000 daily guests and clients at this $12 million, 7-unit, full service, 360-acre studio lot; directly led 120 employees and 12 managers.
- Additional off property operations at Griffith Observatory, Netflix and Sony Studios.
- Oversaw all operations, P&L, daily inventory management for F&B, hard and soft goods, operational capital, and client relationships.
- Created operational policies, procedures, rules, regulations, and agreements and ensure adherence for compliance.
- Oversaw, led and supported all fine dining, commissary, and café restaurant facilities, as well as Coffee Bean and Tea Leaf, room service, conference dining, and catering events.
- Administered operating budgets and strategic operations to ensure profitability and return on owner and company investment; generated $12 million in food and beverage revenues annually.
- Oversaw transition and establishment of Wolfgang Puck Catering at newly acquired NBC Universal account; spearheaded conversion from self-operated operation to Wolfgang Puck Catering.
- Led sales, design, planning and servicing of average of 500 events each year.
- Chaired banquet event order daily review and weekly Chef’s meeting for accuracy of planning team’s details on events and proactive review to ensure events are well organized in event planning phase, as well as banquet check/billing phase of all events.
- Led menu design, development, and tasting’s, along with Executive Chef.
- Analyzed financial data and operations while working alongside accounting team to review and explain variances and opportunities.
- Established, oversaw and continually audited all controls.
- Administered COGA, COLA, menu planning and costing, inventory procedures, master inventory, equipment inventory, F&B inventory, food waste, comps and voids, purchasing and many other tools.
- Worked together with accounting, executive chef and key managers and team members to improve efficiencies.
- Achieved sales increases of $2 million dollars, PC reduction of 16%, labor reduction of 22%, ODC reduction of 7.6%, and took units from a $3 million yearly loss to $800,000 profit in 1.5 years.
- Supported all aspects of HR, including interviewing, hiring, and training.
- Coached, disciplined, and conducted performance evaluations for all management, executive chef, department heads and key personnel.
- Tracked, mentored and counseled high potential department heads and staff to promote growth within company.
- Instituted and oversaw staff training on new systems for POS, inventory, safety, product and labor, waste, along with service and products.
- Led menu design, development, and tasting’s, along with Executive Chef, for all business units.
- Monitored budget and utilized operational resources.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Oversaw day-to-day production activities in accordance with business objectives.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Developed systems and procedures to improve operational quality and team efficiency.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
The Ritz-Carlton/JW Marriott L.A. LIVELos Angeles, CA.
Associate Director of Sales, Catering
11.2009 - 03.2013
Job overview
- Pre-opening and opening team member.
- Built, created, launched and led new Catering Sales Department along with DOC.
- Strategized to create new products and services while targeting new markets, including LGBT, Persian, and Indian wedding clients.
- Developed SOPs, marketing and sales literature, goals, and vision, as well as catering packages.
- Established kosher, Persian, Indian, Asian, and LGBT markets.
- Created and maintained new goal-tracking protocol/tool.
- Directed management team of 5 and banquet, event and catering staff of 150.
- Achieved personal sales of more than $3.4 million in 2012; exceeded 2010 goals by 225%; exceeded 2012 goals by 137%.
- Sold $1 million in groups sales in 2011 and $1.3 million in 2012; exceeded 2011 goal by 165%.
- Supported the launch of the LA Live project: 2 hotels with 1,001 hotel rooms, 100,000 sq. ft. of event space, 6 food & beverage outlets, 2 retail shops, 2 fitness facilities, a 9,000 sq. ft. spa, and over 900 employees.
- Recruited top talent and clients.
- Liaised with clients from music industry, Hollywood, television, visual art, sports, and government.
- Promoted brand in Los Angeles.
- Achieved Chairman’s Circle (Top 3% of Sales and Event Management at Marriott International; 2010 – 2012).
- Global Sales Team of the Year for Marriott International (2010).
- Global Sales Team of the Year for Marriott International (2011).
- Global Sales Team of the Year for Marriott International (2012).
The Ritz, Carlton BatteryNew York, NY.
Senior Sales Manager
10.2008 - 12.2009
Job overview
The Peninsula ChicagoChicago, IL.
Catering Sales Manager
04.2005 - 10.2008
Job overview
Intercontinental Chicago HotelChicago, IL.
Catering Sales Manager
04.2004 - 04.2005
Job overview
Kimpton Hotel MonacoChicago, IL.
Director of Catering and Conference
04.2003 - 04.2004
Job overview
Education
AIGPEOnline
Certificate from Certified Lean Six Sigma Green Belt (Accredited)
03.2023 - 11.2023
University Overview
UdemyOnline
Certificate from ChatGPT Masterclass: AI & Prompt Engineering
03.2023 - 11.2023
University Overview
UdemyOnline
Certificate from Business Operation Digitalization & AI
03.2023 - 11.2023
University Overview
Expert RatingsOnline
Certified Master Life Coach
01.2021 - 06.2021
University Overview
Expert RatingsOnline
Certified Wellness Coach
01.2021 - 05.2021
University Overview
Michigan State UniversityEast Lansing, MI
Bachelor of Arts from ECONOMICS
09.1990 - 05.1997
University Overview
Hotel, Restaurant and Institutional Management
Biwako Kisen CO/Lansing College/Keihan ElectricOtsu, Shiga-Ken, Japan
Overseas Work Study from WORK PROGRAM
01.1993 - 12.1993
University Overview
Skills
Profitability improvement
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Timeline
AIGPE
Certificate from Certified Lean Six Sigma Green Belt (Accredited)
03.2023 - 11.2023
Udemy
Certificate from ChatGPT Masterclass: AI & Prompt Engineering
03.2023 - 11.2023
Udemy
Certificate from Business Operation Digitalization & AI
03.2023 - 11.2023
Expert Ratings
Certified Master Life Coach
01.2021 - 06.2021
Expert Ratings
Certified Wellness Coach
01.2021 - 05.2021
Chief Operations Officer (COO)/Consultant
Cashmere Hotel Group, Corp.
01.2021 - Current
Director of Operations
Skin & Beauty Center/University Dermatopathology Services
11.2014 - 12.2020
Director of Operations
Wolfgang Puck Catering at NBCUniversal
10.2014 - 10.2017
Associate Director of Sales, Catering
The Ritz-Carlton/JW Marriott L.A. LIVE
11.2009 - 03.2013
Senior Sales Manager
The Ritz, Carlton Battery
10.2008 - 12.2009
Catering Sales Manager
The Peninsula Chicago
04.2005 - 10.2008
Catering Sales Manager
Intercontinental Chicago Hotel
04.2004 - 04.2005
Director of Catering and Conference
Kimpton Hotel Monaco
04.2003 - 04.2004
Biwako Kisen CO/Lansing College/Keihan Electric
Overseas Work Study from WORK PROGRAM
01.1993 - 12.1993
Michigan State University
Bachelor of Arts from ECONOMICS
09.1990 - 05.1997
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