Summary
Overview
Work History
Education
Skills
Certification
Timeline

Gregory Mickel

San Antonio,TX

Summary

Adept at trailer maneuvering and heavy equipment operation, I excelled at HEB by surpassing performance metrics and promoting safety. My experience as a U.S. Army Sergeant honed my leadership and quick adaptation skills, ensuring efficiency and high standards in fast-paced environments. Achievements include significantly improving workflow and safety measures, underlining my commitment to excellence and teamwork.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Yard Spotter

HEB
02.2023 - 01.2025
  • Conducted thorough pre-trip inspections of yard tractors, identifying any necessary repairs or maintenance concerns promptly.
  • Provided reliable support during peak periods, effectively managing increased workload demands.
  • Maintained an organized yard, positioning trailers in designated spaces to optimize workflow.
  • Promoted safety standards through diligent adherence to company policies and procedures.

Warehouse Order Selector

HEB
12.2020 - 01.2023
  • Exceeded daily performance metrics by consistently meeting or surpassing established picking goals and standards.
  • Wrapped pallets in shrink wrap prior to loading.
  • Improved order accuracy by diligently reviewing and verifying each picked item against the pick list.
  • Increased productivity by quickly locating and picking items using a handheld scanner for barcode verification.

Security Guard

Garda World
07.2019 - 12.2020
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Completed full building and grounds patrols to spot and investigate concerns.

Retail Sales Associate

Macy"s
04.2016 - 04.2019
    • Greeted customers and helped with product questions, selections, and purchases.
    • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
    • Helped customers complete purchases, locate items, and join reward programs.
    • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

Manager on Duty

International House of Pancakes
01.2015 - 03.2016
  • Trained employees in essential job functions.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.

Lead Bartender

Chili's Grill and Bar
11.2009 - 12.2014
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
  • Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.

Police Patrol Officer

City of San Antonio
10.2004 - 07.2009
  • Enhanced public safety by conducting routine patrols and responding to emergency calls.
  • Evaluated security measures at public facilities and provided recommendations for improvements to better safeguard against potential threats.
  • Performed first aid when necessary until medical personnel arrived on scene, potentially saving lives or preventing further injury.
  • Investigated crimes by gathering evidence, interviewing witnesses, and working closely with detectives.

Army Sergeant

U.S. Army
11.1996 - 12.2003
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Education

No Degree - Criminal Justice

Wayland Baptist University, Plainview, TX

No Degree - Computer Networking

National Institute of Technology, San Antonio, TX
07-2003

Skills

  • Trailer maneuvering
  • Heavy equipment operation
  • Vehicle inspection
  • Route planning
  • Forklift
  • Order Picker Forklift
  • Electric Pallet Jack
  • Multitasking
  • Active listening

Certification

  • Commercial Driver's License (CDL) - [State] Department of Motor Vehicles.
  • Tank Vehicle Endorsement (N) - [State] Department of Motor Vehicles.

Timeline

Yard Spotter - HEB
02.2023 - 01.2025
Warehouse Order Selector - HEB
12.2020 - 01.2023
Security Guard - Garda World
07.2019 - 12.2020
Retail Sales Associate - Macy"s
04.2016 - 04.2019
Manager on Duty - International House of Pancakes
01.2015 - 03.2016
Lead Bartender - Chili's Grill and Bar
11.2009 - 12.2014
Police Patrol Officer - City of San Antonio
10.2004 - 07.2009
Army Sergeant - U.S. Army
11.1996 - 12.2003
Wayland Baptist University - No Degree, Criminal Justice
National Institute of Technology - No Degree, Computer Networking

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Gregory Mickel