Gregory Montemagno
Mt. Pleasant,SC
Summary
Multi-line Claims Supervisor dedicated to quality investigation, adjustment and supervision of diverse cases. Blends strategic planning and leadership strengths to establish top-performing claims departments. Trains and mentors staff, optimizing compliance with policies, procedures and applicable laws.
Overview
27
27
years of professional experience
Work History
Branch Claims Supervisor
Farmers Insurance Group
06.2000 - Current
- Monitored team performance, enforcing compliance with corporate claims processes and procedures.
- Investigated, evaluated and adjusted multi-line claims in accordance with standards and laws.
- Optimized case management with establishment of best practices.
- Built talented teams of up to as many as 12 claims administrators at one time dedicated to timely and compliant resolutions.
- Determined proper course of action for claims processing.
- Documented and communicated timely claims information while supporting accurate outcomes.
- Provided weekly/monthly reports to upper management on key performance indicators
- presented in small and large group meeting settings
- acted as coach and mentor to develop direct reports
Claim Representative
Integon Insurance
01.1998 - 06.2000
- Worked productively in fast-moving work environment to process large volumes of claims.
- Analyzed and addressed escalated claims to resolve issues quickly.
- Collaborated with internal departments and external vendors to achieve fast resolution of claims.
- Followed up with customers on unresolved issues.
- completed in office and field work on various types of auto claims including theft/fire, physical damage and bodily injury claims
Customer Service Representative
The Robert Plan
03.1996 - 12.1998
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Investigated and resolved customer inquiries and complaints quickly.
Education
BBA - Business Management
Adelphi University
Garden City, NY09.1992
Skills
- Creative Solutions
- Business Controls
- Insurance Policy Review
- Interpreting Coverage
- Customer Retention
- Personnel Training
- Claim Validity Determination
- Excellent Team Leadership
- Customer Experience
- Manage Settlements
- Quality Assurance
Timeline
Branch Claims Supervisor
Farmers Insurance Group
06.2000 - Current
Claim Representative
Integon Insurance
01.1998 - 06.2000
Customer Service Representative
The Robert Plan
03.1996 - 12.1998
BBA - Business Management
Adelphi University
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