Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gregory Moore III

Tamarac

Summary

Proven Customer Service Representative with a track record of enhancing customer loyalty at JWL Marketing. Excelled in resolving complaints with empathy and critical thinking, significantly improving resolution times. Skilled in active listening and data entry, adept at managing high-stress situations and boosting repeat business. Demonstrates professionalism and a keen ability to address customer needs effectively.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

JWL Marketing
08.2024 - 11.2024
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Improved resolution time with effective problem-solving for customer complaints.

Customer Service Representative

Hard Rock Stadium
05.2022 - 07.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

Miami Central Senior High
Miami, FL
06-2023

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Customer Service Representative

JWL Marketing
08.2024 - 11.2024

Customer Service Representative

Hard Rock Stadium
05.2022 - 07.2024

High School Diploma -

Miami Central Senior High
Gregory Moore III