Gregory Murray
Louisville,KY
Summary
Results-driven office manager with expertise in streamlining operations and enhancing patient experiences. Proven ability to implement effective procedures and ensure financial accuracy.
Overview
13
13
years of professional experience
Work History
Office Manager
Visionfirsteyecare
05.2023 - 12.2025
- Coordinated daily office operations to enhance efficiency and workflow.
- Managed scheduling and appointment systems for optimal patient flow.
- Supervised administrative staff to ensure adherence to company policies.
- Implemented office procedures that improved communication across departments.
- Developed training materials for onboarding new staff members effectively.
- Oversaw inventory management, ensuring availability of necessary supplies.
- Enhanced patient experience by streamlining front desk processes.
- Collaborated with medical staff to resolve operational issues promptly
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
General Manager
Visionworks Doctors of Optometry
03.2013 - 12.2025
- Analyzed financial reports to inform budgetary decisions and resource allocation.
- Cultivated relationships with vendors and partners to optimize supply chain management.
- Mentored junior managers to foster leadership skills and promote career development opportunities.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
Education
Bachelor of Arts - Journalism/Public Relations
Eastern Kentucky University
Richmond, Kentucky, KY12-1984
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Training and development
- Financial Responsibility
Timeline
Office Manager
Visionfirsteyecare
05.2023 - 12.2025
General Manager
Visionworks Doctors of Optometry
03.2013 - 12.2025
Bachelor of Arts - Journalism/Public Relations
Eastern Kentucky University