Gregory Noriega
Summary
A highly experienced Mobile Service Technician, I bring over 5 years of hands-on expertise in ensuring vehicle reliability and customer satisfaction. I specialize in providing comprehensive preventative maintenance and efficiently executing recall services, directly addressing client needs at their homes, businesses, or even through after-hours roadside assistance. Beyond technical proficiency, I've also been entrusted with the secure and high-value delivery of vehicles to clients' residences. My focus is always on delivering exceptional service and value to every customer. Mobile service is something I take a lot of pride in, and I have built my career on it. I treat my service van as if it were my own and love the 5-star reviews that I frequently get.
As a Mobile Service Technician, I'm often asked why I take my job so seriously. My answer is always the same: I find it very easy to be good at something you love.
Overview
10
10
years of professional experience
Work History
Mobile Service Technician
Mercedes Benz Of Westminister
02.2024 - 03.2025
- Mobile service technician with over 5 years of experience delivering on-site maintenance services or Pre paid Maintenance plans (PPM)
- Certified in Mercedes Benz Recalls.
- Completed many Mercedes Benz online courses.
- Familiar with AMG's and Gated Communities.
- Lots of experience with video logs/dairy's upon completing work for customers and dealers records.
- Have experience with A service's and B service's (Mobile) and some Recalls that are mobile friendly.
- Specializing in preventative maintenance
- Engaged in mobile scheduling in order to best optimize route and time management.
- Experienced in handling high profile clients and always exceeding customer needs.
- Delivering roadside support for unplanned visits at customer site.
- Collaborated with team members to maintain a high level of quality in repair services.
- Demonstrated commitment to exceptional service, resulting in repeat clients and several 5 star reviews on Google.
- Maintained detailed records of all completed work orders, providing transparency and ongoing communication between my service writer, supervisors, and clients about job progressions or completions.
- Natural explainer in assisting clients in understanding service offerings
- Improved customer satisfaction by providing timely and efficient mobile service repairs.
- Operate with utmost professionalism and integrity, respecting client residences
- Responded to service requests during and after business hours.
- Contributed significantly to achieving departmental goals related to customer satisfaction rates by prioritizing task completion based on urgency levels.
- Completed routine severe duty maintenance intervals on mobile service van due to long idling and high mileage.
- Also servicing compressor and changing the oil.
- Completed drop off and delivery services for high profile clients when service manger preferred mobile service over our porters.
- Cleaned service van to ensure tidy presentation.
Mobile Service Technician
Interstate Ford/Loveland Ford
05.2020 - 01.2024
- COMPLETED FORD'S STARS TRAINING PROGRAM
- Completed Ford Accelerated Credential Training
- Completed Recall Certification Test in order to perform Recalls.
- Inspected and tested vehicles and completed preventive maintenance such as oil changes, tire rotations, wheel balancing and filter replacement.
- Completed PDI'S on new vehicle's
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Completed UCI'S on trade in vehicle's
- Completed customer orders and warranty services according to manufacturer specifications.
- Examined new and replacement parts to uncover defects.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
- Kept shop areas neat, clean and free of safety hazards.
- Offered advice and assistance to customers
- Maintained compliance with regulatory standards and safety requirements.
- Completed job reports and logs immediately following service calls.
- Addressed routine equipment maintenance according to established schedule.
- Maintained detailed inventory records for parts used during repairs, aiding efficient supply chain management.
Minimal Caregiver to Father on Dialysis
Colorado Health Care Association
05.2015 - 03.2025
- Gathered dietary information, assisted with feeding and monitored intake to help Father achieve nutritional objectives and support wellness goals.
- Keep household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
- Offered social support by transporting dad to events and activities, in addition to medical appointments and shopping trips.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Keep a close eye on Fathers vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- (LESS THAN 10HRS A WEEK HELPING DAD)
- NO LONGER EMPLOYED SINCE FATHERS PASSING.
Machine Technician/Operator
Celestial Seasonings
08.2018 - 02.2020
- Adheres to Good Manufacturing Practices, including federally regulated health and safety requirements under FDA, OSHA and EPA
- Recognizes and responds to equipment issues, deviations from the process, documentation issues and the need for clarification before proceeding
- Demonstrates troubleshooting skills on automated equipment and provides input to resolve issues
- Records relevant data and completes required calculations according to Batch Records and SOPs
- Contributed to a safer work environment by implementing proper lockout/tagout procedures during maintenance tasks.
- Completes AX (ERP system) transactions to ensure proper transfer and consumption of materials
- Improved machine efficiency by conducting routine maintenance and troubleshooting issues.
- Performs and documents results of quality and cleaning documents in appropriate records, including line clearance requirements
- Conducted comprehensive testing after repair or maintenance tasks to confirm optimal performance before resuming operation.
- Performs cleaning tasks as assigned, documents cleaning, and utilization of rooms and equipment in appropriate logbooks • Conducts set-up of general filling equipment to execute operations as assigned
- Updated daily production logs and informed management of production incidents or non-conformance issues.
- Observes and supports all safety guidelines and regulations
- Performed preventive maintenance to promote machine reliability and longevity.
- Completes cycle counting and other inventory activities Evaluated components and final products against quality standards and manufacturing specifications
- Performed visual inspections and non-destructive tests where appropriate
- Noted trends in product quality and functionality to determine problem areas and plan for improvements to processes
- Monitored production processes to gain understanding of problematic steps and rectify issues
- Recorded and organized test data for report generation and analysis Performed visual assessment of products to evaluate conformance with quality standards
- Inspected raw materials and finished products to verify
Skills
- Installations and repairs
- Vehicle operation and assessment
- Software updates
- Work planning and prioritization
- Work estimation
- Dealership and factory standards
- Fluid maintenance
- Computerized diagnostics
- Quality management
- CGMP, cGDP, FDA, ISO Compliance
- Visual inspections
- Materials/Parts inspections
- Workflow efficiency
- Preventative maintenance
- Friendly, positive attitude
- Attention to detail
- Excellent communication
- Multi-point inspection
- Roadside service
- Hazmat Certified
- CPR and DFIB Certified
Timeline
Mobile Service Technician
Mercedes Benz Of Westminister
02.2024 - 03.2025
Mobile Service Technician
Interstate Ford/Loveland Ford
05.2020 - 01.2024
Machine Technician/Operator
Celestial Seasonings
08.2018 - 02.2020
Minimal Caregiver to Father on Dialysis
Colorado Health Care Association
05.2015 - 03.2025
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