Summary
Overview
Work History
Education
Skills
Timeline
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Gregory Olivier

West Babylon,NY

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

9
9
years of professional experience

Work History

Team Lead Support

MagnaCare
West Babylon, NY
06.2023 - Current
  • Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
  • Ensured compliance with company policies and procedures throughout the team.
  • Supported the manager in developing plans for future projects, initiatives and objectives.
  • Assisted the manager in setting achievable goals for the team while monitoring progress towards them.

Intake Coordinator

MagnaCare
Westbury, NY
08.2017 - Current
  • Processed incoming authorization requests and updated customer accounts accordingly.
  • Identified discrepancies in authorization requests, reported them to management, and took corrective action as needed.
  • Assisted customers with questions or problems related to their authorization requests.
  • Provided guidance and direction on how to complete authorization forms correctly.
  • Managed workflow processes for authorization requests, including routing documents and tracking progress.
  • Researched information as necessary to resolve customer inquiries or issues with authorizations.

Customer Service Representative

MagnaCare
Westbury, NY
05.2016 - 08.2017
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Intake Coordinator

MagnaCare
West Babylon, NY
10.2015 - 08.2016
  • Provided customer service to internal and external customers related to authorization requests.
  • Reviewed authorization requests for accuracy and completeness.
  • Researched patient eligibility, coverage information, and benefit levels.
  • Verified insurance authorizations with payers via telephone or web-based systems.
  • Tracked authorization statuses using electronic databases or manual filing systems.

Education

Bachelor of Science - Web Design & Ecommerce

Johnson & Wales University
Providence, RI
05-2005

Skills

  • Performance monitoring
  • Employee engagement
  • Task delegation
  • Attention to detail
  • Organizational skills
  • Communication skills
  • Relationship building
  • Verbal and written communication
  • Task prioritization
  • Customer service
  • Documentation and recordkeeping
  • Multitasking

Timeline

Team Lead Support

MagnaCare
06.2023 - Current

Intake Coordinator

MagnaCare
08.2017 - Current

Customer Service Representative

MagnaCare
05.2016 - 08.2017

Intake Coordinator

MagnaCare
10.2015 - 08.2016

Bachelor of Science - Web Design & Ecommerce

Johnson & Wales University

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Gregory Olivier