Gregory Owens
Beaumont,TX
Summary
Dynamic operations manager with a focus on enhancing retail business performance through effective P&L oversight and strategic sales initiatives. Experienced in implementing process improvements that yield measurable results in efficiency and cost reduction. Committed to developing teams and creating collaborative environments that drive change and growth. Strong leadership and analytical capabilities contribute to sustained organizational advancement.
Overview
18
18
years of professional experience
Work History
Operations Manager
Love's Travel Stops & Country Stores Inc.
Vinton, LA
07.2018 - Current
- Managed operations across store, restaurant, and tire care sectors to achieve organizational goals.
- Oversaw daily workflows to enhance productivity while ensuring stringent quality control.
- Delegated tasks to staff, establishing clear priorities and measurable goals.
- Prepared staff schedules and assigned specific duties to optimize team performance.
- Provided training and support to operations staff, promoting skill development and high performance.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Oversaw financial management, budget management, accounting and payroll activities.
- Focused on developing team members for career advancement and fostering a positive workplace culture.
Fresh Operations Manager
Sam's Club
Beaumont, USA
02.2014 - 05.2018
- Achieved sales growth of 18% and profit growth of 15%.
- Successfully managed a team of 50 associates to drive performance.
- Planned and executed holiday sales campaigns to maximize revenue.
- Controlled inventory management, resulting in over thirty-three million in annual sales.
- Conducted cost analysis for projects to establish accurate budget requirements.
- Analyzed daily reports to identify trends in production performance metrics.
- Assessed employee development needs and provided constructive feedback on progress.
- Recruited, hired, and trained crew members on project applications and customer service.
General Merchandise Manager
Sam's Club
Beaumont, USA
10.2011 - 02.2014
- Secured highest regional sales and profit increases for two consecutive years.
- Achieved 15% sales growth through strategic initiatives and effective leadership.
- Contributed to 25% of total store sales, showcasing strong sales acumen.
- Managed a high-performing team of 28 associates to enhance store performance.
- Developed merchandising strategies to maximize sales and profits.
- Planned and executed impactful sales events to increase customer engagement.
- Provided training and guidance on merchandising techniques to junior staff members.
- Performed regular audits of merchandise stock to identify shrinkage.
Meat Department Manager
Market Basket
Beaumont, USA
04.2007 - 10.2011
- Achieved monthly budget goals through effective management of department with 5 associates.
- Trained new employees in meat cutting techniques, equipment usage, and safety protocols.
- Monitored customer service levels, addressing inquiries and complaints promptly.
- Ensured compliance with company policies, safety regulations, and sanitation standards.
- Controlled inventory to minimize loss and optimize resources.
Education
High School Diploma -
West Brook High School
Beaumont, TX06-2004
Skills
- Inventory and operations management
- Budget management
- Sales and customer service
- Customer satisfaction strategies
- Profit and loss oversight
- Time management skills
- Quick learning ability
- Visual merchandising expertise
- Results orientation
- Scheduling proficiency
- Computer proficiency
- Big box retail experience
- Training and development facilitation
- Compliance adherence
- File and records maintenance
- Safety protocols implementation
- Store management capabilities
- Report generation and analysis
- Loss prevention techniques
- Strategic planning
References
References available upon request.
Timeline
Operations Manager
Love's Travel Stops & Country Stores Inc.
07.2018 - Current
Fresh Operations Manager
Sam's Club
02.2014 - 05.2018
General Merchandise Manager
Sam's Club
10.2011 - 02.2014
Meat Department Manager
Market Basket
04.2007 - 10.2011
High School Diploma -
West Brook High School
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