Gregory Pagano
West Chester,PA
Summary
Dynamic individual with hands-on experience in computers, knowledge in history, and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
10
10
years of professional experience
Work History
Data Analyst
M&T Bank (TPI)
10.2018 - 10.2021
- Created Service Desk tickets daily to grant, remove, reset, or edit clients' access in M&T Bank
- Ran daily audits of processed work using WTAdmin, WTBPM, MSP User Access and Payee Header, RBPS, WI, EMBTrust, Daily Terminations, Revport, etc
- Verified access requests and daily audits
- Learned to use Microsoft Teams and WebEx for meetings
- Checked into myAccess for approval requests or deletions regarding client access
- Used systems such as MyIT, MSP, OLP, WTAdmin, WTBPM Roles, Aspire, ACAPS, WI, and TSYS
- Produced monthly reports using advanced Excel spreadsheet functions.
- Utilized data visualization tools to effectively communicate business insights.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Improved decision-making processes with accurate data analysis and visualization techniques.
Exelon
12.2017 - 08.2023
- Used SharePoint to make PDF documents readable by using Adobe Pro (July 2022)
- Ensured PDFs in folders readable and searchable
- Assigned drawing numbers to the files
- Removed older or non-readable files and replaced them with more recent or more readable files
- Worked on ticketing-based systems, using GIS (Geographic Information System)
- Verified DDOT or Pepco manholes, and their sizes, and location of manholes for Brittany Royal in PHI (Pepco Holdings Inc.)
- GWD (Graphic Work Design), and pole existence
- Used an Excel tracking sheet to track work order counts, time for Asset Management, Web Services, manholes, and feeders
- Utilized work-based applications, such as ADP and authentication apps
- Shredded digitized files
Office Administrative Assistant
Delaware County Courthouse
01.2014 - 10.2018
- Scanned files for education, Sheriff's Office, and retirement-related offices
- Stuffed and printed envelopes for the Sheriff's Office
Education
Bachelor of Arts - History
West Chester University
West Chester, PA12-2025
Bachelor of Science - Computer Science
West Chester University
West Chester, PA12-2025
Associate of Arts - History
Delaware County Community College
Newtown Square, PA07.2021
Skills
- Asset Suite 8
- C
- Java
- JavaScript
- MIT App Inventor
- Citrix
- Microsoft Teams
- Adobe
- Excel
- Word
- PowerPoint
- Outlook
- Critical thinking
- Problem solving
- Envisioning
- Event holding
- Time management
- Creativity
- Coding
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Critical Thinking
- Computer Skills
- Excellent Communication
- Multitasking
- Multitasking Abilities
- Organization and Time Management
- Organizational Skills
- Active Listening
- Calm Under Pressure
Leadership Experience
- Phi Sigma Pi, West Chester, PA, 04/01/22, Scholarship Chair, Planned events related to scholarships, such as education and jeopardy nights., Fall 2022, Leadership Chair, Planned events related to leadership and offered PSP brothers OYO (On your Own) points for certain events., Fall 2023
- WCU History Club, West Chester, PA, Fall 2021, Vice President, Responsible for holding discussions about historical periods in US, World, and Western history., Fall 2022
Languages
English
Native or Bilingual
German
Native or Bilingual
French
Limited Working
Italian
Elementary
Interests
- Baking
- Learning new cooking techniques and expanding my culinary skills
- Web Development and Design
- Fashion
- Drawing and Painting
- Crafting and DIY Projects
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Avid Reader
- Knowledge in History
- Researching
Timeline
Data Analyst
M&T Bank (TPI)
10.2018 - 10.2021
Exelon
12.2017 - 08.2023
Office Administrative Assistant
Delaware County Courthouse
01.2014 - 10.2018
Bachelor of Arts - History
West Chester University
Bachelor of Science - Computer Science
West Chester University
Associate of Arts - History
Delaware County Community College
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