Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Gregory Parker

AUSTIN,TX

Summary

Proven leader in hospitality, notably at Vaquero's Cafe & Cantina, where I spearheaded team efficiency and significantly exceeded sales targets. Expert in guest engagement and hospitality service, I excel in creating memorable dining experiences while ensuring order accuracy. My approach has consistently fostered positive outcomes and professional growth within fast-paced environments. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.

Overview

14
14
years of professional experience
2
2
years of post-secondary education
1
1
Certification

Work History

Server

Kalahari Resorts & Conventions
03.2025 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Closing Server

Vaquero's Cafe & Cantina
05.2024 - 04.2025
  • Improved team efficiency, delegating tasks to fellow servers during busy shifts.
  • Streamlined the closing process for faster and more accurate results.
  • Contributed to overall restaurant success by consistently meeting or exceeding sales targets.
  • Maximized server efficiency through expert table management, minimizing wait times for guests during busy periods.
  • Provided exceptional service to large parties, managing multiple demands simultaneously.

Bartender and Head Server

Shack 512
03.2015 - 05.2024
  • Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
  • Increased restaurant revenue by upselling menu items and promoting daily specials.
  • Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
  • Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
  • Resolved guest complaints, addressing issues promptly to foster a positive dining experience.
  • Trained staff members on use of POS system.

Bartender and Server

Lupe Tortilla
09.2022 - 10.2023
  • Reduced staff turnover rate by providing effective coaching and mentoring support.
  • Optimized workflow efficiency through thorough analysis of employee skill gaps and tailored training sessions accordingly.
  • Improved overall employee satisfaction by soliciting feedback on training experiences, identifying areas for enhancement based on input received from participants.
  • Encouraged professional growth opportunities within the organization by offering accessible career development resources for employees seeking advancement.

Head Server

Hell Or High Water Brewing
11.2019 - 12.2022
  • Trained staff members on use of POS system.
  • Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.
  • Facilitated smooth transitions between shifts by clearly communicating pertinent information to incoming staff members.
  • Collaborated with kitchen staff to ensure timely delivery of orders while maintaining food quality standards.

Head Server

Oasis
02.2018 - 07.2020
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Ensured compliance with health regulations by conducting regular inspections of serving areas and enforcing proper hygiene practices among staff members.
  • Managed food resources, memorized orders, and coordinated customer service.
  • Streamlined dining operations for improved efficiency with effective communication and coordination among team members.

Server, Bartender, and Assistant Manager

Mellow Mushroom
08.2011 - 02.2015
  • Bussed and reset tables to keep dining room and work areas clean.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.

Server

Lindie Marie's Steakhouse
06.2011 - 01.2013
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Checked guests' identification before serving alcoholic beverages.

Education

Georgia Highlands College
Rome, Ga
08.2003 - 12.2005

Skills

  • Efficient cleaning
  • Dependability
  • Order Accuracy
  • Table Bussing
  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Safe Food Handling
  • Guest Engagement
  • Hospitality service expertise

Certification

  • TABC Training - 2013-current
  • Certified Top Server of company, Lupe Tortilla - 07/23-09/23
  • Food handlers, [Company Name] - 2013-current

Timeline

Server

Kalahari Resorts & Conventions
03.2025 - Current

Closing Server

Vaquero's Cafe & Cantina
05.2024 - 04.2025

Bartender and Server

Lupe Tortilla
09.2022 - 10.2023

Head Server

Hell Or High Water Brewing
11.2019 - 12.2022

Head Server

Oasis
02.2018 - 07.2020

Bartender and Head Server

Shack 512
03.2015 - 05.2024

Server, Bartender, and Assistant Manager

Mellow Mushroom
08.2011 - 02.2015

Server

Lindie Marie's Steakhouse
06.2011 - 01.2013

Georgia Highlands College
08.2003 - 12.2005

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