Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
Generic

Greg Pena

Buckeye

Summary

I am a highly reputable and result-oriented leader with 20+ years of exceptional background in animal adoption environments and successful business management. I am valued for my ability to enhance organizational productivity by effectively directing and supporting operations, service delivery, and strategy implementation. I have extensive experience in building strong partnerships and I can see myself working in a new and challenging position, which will allow me to utilize my professional experience. I am seeking a position where talent is recognized and rewarded with potential growth and greater opportunity.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Certified AZDOT Class B Truck Driver

Freedom Logistics
05.2022 - Current
  • As a certified diesel and CNG Class B truck driver, and team leader, on average I drive 300 miles per day throughout Central and Northern Arizona, and Eastern California delivering palletized freight to United States Postal Service locations. I perform pre- and post-trip truck inspections using an ELD app and comply with delivery arrival and departures schedules using an Amazon Relay app. As a team leader of twenty drivers, train new drivers, coordinate truck assignments, and modify routes to fill in for driver call outs, monitor delivery schedules and verify completion of the ELD and Amazon route completion.

Team Lead / Team Trainer

Freedom Logistics Inc.
09.2021 - Current
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Delivery Specialist

Freedom Logistics
09.2021 - 05.2022
  • As a Delivery Specialist for Freedom Logistics, I deliver in excess of 350 packages with an average of 125 homes per day as part of the delivery team for Amazon. Maintained high quality delivery service of consumer orders, along with superior customer service to ensure compliance with delivery instructions as requested by the consumers.

Executive Director

Valley Animal Center
01.2015 - 12.2020
  • In my role, I was accountable for 30 full-time employees, 400 volunteers, and an average of 350 homeless cats and dogs, being the largest no-kill animal shelter and low-cost clinic in the Central Valley. I lead a team of Business Development and Marketing Managers that built, maintained, and increased our exposure year after year in both the media and grants awarded, locally and nationally, by 120%.
  • I developed, monitored and managed daily operations that included the logistical and supply chain operations, and annual operating budget of $2.8 million, staying in alignment with the organization’s guidelines. I regularly created problem-solving tools and strategies in our animal care department that led to consistently rehoming over 900 animals each year, including costly special or critical cases that became funded 100% by donors through relationships in the community that I maintained. I collaborated with local businesses and donors to create a 5,000 square foot low-cost animal clinic expansion that increased revenue by 30% in the first year.

Hunger Count Manager

Fresno Hunger Count
01.2014 - 12.2015
  • As the Hunger Count Manager, I was responsible for all aspects of the short-term project created by the Founder. I recruited, trained, coached, and managed a 65-member team that efficiently gathered 63,000 surveys through Fresno County in one year. From the surveys, I assisted in helping identify food insecurities by culture, and the correlation of declining job performance by adults, and learning disabilities with children. As a hands-on leader, I took great pride in partnering with food distribution partners and food security organizations through Fresno County to specify the nutritional deficiencies based on the demographic data gathered.

Corporate Training & Warranty Manager

Rinnai North America
01.2007 - 12.2010
  • In my role, I propelled the implementation of product application, installation, and service guidelines that maintained the highest quality standards of overall sales throughout North America and Canada. Under my direction, the Quality Service Team successfully analyzed product quality standards and coordinator product webinars and service briefings for vendors, contractors, and service agencies. I created and employed strategic product applications in the departments of sales, installation, customer service, and technical product development. As the Corporate Training & Warranty Manager, I trained and coached both corporate and regional branch teams on vendor sales, applications, installation systems, servicing, and warranty processing.

Training Manager

Techtronic Industries, TTi
01.1998 - 12.2006
  • As Training Manager, I effectively created training budgets for the technical, field training, and CSR departments. I analyzed the employees’ skill levels and implemented new techniques to provide the staff with more knowledge and better efficiency for their departments. I spearheaded the training program by creating testing and evaluation procedures to assess their performance throughout the course of their training sessions, which lead to more effective coaching and mentoring.

Education

High School Diploma -

Cloverdale High School
Cloverdale, CA
05.2022

Skills

  • Multi-Unit Service Management (10 years)
  • Microsoft Office, Application Compliance (10 years)
  • Oral and written communication (10 years)
  • Effective time management (10 years)
  • Kennel Experience (5 years)
  • Problem Solving (10 years)
  • Purchasing and planning (10 years)
  • Product Development (10 years)
  • Project Management (10 years)
  • Policies and Safety Procedures (10 years)
  • Strategic Development (10 years)
  • Business Development (10 years)
  • Branding (10 years)
  • Business Management (10 years)
  • Leadership (10 years)
  • Training and Mentoring (10 years)
  • Budget development and monitoring (10 years)
  • Freight Experience (10 years)

Accomplishments

  • Supervised team of 43 staff members.
  • Documented and implemented visual accounting issues pertaining to loading and offloading scan rate deficiencies. The procedures led to 100% efficiency rates.

Certification

  • Air Brake Endorsement
  • Driver's License

Interests

  • Avid Golfer
  • Animal Welfare Advocacy
  • I enjoy cooking for friends and family gatherings
  • Participating in local clean-up initiatives
  • Crafting and DIY Projects
  • Woodworking

Timeline

Certified AZDOT Class B Truck Driver

Freedom Logistics
05.2022 - Current

Team Lead / Team Trainer

Freedom Logistics Inc.
09.2021 - Current

Delivery Specialist

Freedom Logistics
09.2021 - 05.2022

Executive Director

Valley Animal Center
01.2015 - 12.2020

Hunger Count Manager

Fresno Hunger Count
01.2014 - 12.2015

Corporate Training & Warranty Manager

Rinnai North America
01.2007 - 12.2010

Training Manager

Techtronic Industries, TTi
01.1998 - 12.2006

High School Diploma -

Cloverdale High School

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