Gregory Peters

My responsibilities were to put the metal parts on the metal jigs by hand & by using a hoists. For the robots to come in and pick up the parts up after i let the job & robots know i was done. By hitting the job complete button or pulling the rope. Which signaled the end of the process and it was time to get ready for the next car to be built at Weld Line 2 here at Honda.

• Organized work to meet demanding production goals.
• Minimized safety hazards and kept work areas inspection-ready by consistently picking up trash and excess materials.
• Troubleshot production issues and provided timely solutions.
• Supported machine operators in setup and operation of production equipment resulting in efficient runs.
• Set up, operated and maintained production machinery.
• Supported shipping team by quickly moving finished product between work stations and packing lines.
• Identified and removed foreign matter from raw materials as part of strong quality control processes.
• Volunteered for additional assignments during peak work periods to keep tasks on schedule.
• Assembled and tested various products to meet production requirements and quality control standards.
• Packaged [Number]+ items per hour to meet challenging production targets.

• Maintained up-to-date knowledge of product and service changes.
• Met customer call guidelines for service levels, handle time and productivity.
• Followed-through on all critical inter-departmental escalations to increase customer retention rates.
• Solved problems with products and services by providing customers with technical support.
• Promoted available products and services to customers during service, account management, and order calls.
• Cross-trained and backed up other customer service managers.
• Sought ways to improve processes and services provided.
• Utilized internal software and tools to meet customer needs and resolved issues promptly.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Increased efficiency and team productivity by promoting operational best practices.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Trained new personnel regarding company operations, policies and services.