Summary
Overview
Work History
Education
Skills
Areas of Exertise
Timeline
Generic

Gregory Peterson

Las Vegas,NV

Summary

My primary function as a flight attendant is to provide for the safety of passengers in accordance with Delta policy while providing almost 40 decades of exemplary customer service and leadership. In addition, I also ensure that appropriate procedures are observed during normal flight operations.

Overview

38
38
years of professional experience

Work History

Flight Attendant/Lead Flight Attendant

Delta Air Lines, Inc
Atlanta, GA
06.1986 - Current
  • Offered help with connecting flights or ground transportation upon arrival at destination airport.
  • Reported any incidents or irregularities regarding the aircraft or its equipment to the captain immediately.
  • Performed pre-flight checks on the aircraft's interior components such as exit doors and lavatories.
  • Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
  • Provided assistance to disabled passengers when necessary.
  • Responded to medical emergencies as needed during flights.
  • Assisted passengers during deplaning process by providing directions or other information as requested.
  • Assisted passengers with stowing carry-on luggage in overhead compartments.
  • Monitored cabin environment throughout flight, checking seatbelts and ensuring passenger comfort.
  • Delivered onboard customer service including food and beverage service.
  • Participated in pre-flight briefings to discuss flight details, weather and service plans.
  • Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
  • Adhered to company policies regarding security measures and protocol at all times.
  • Inspected aircraft cabin before each flight to ensure it was clean and safe for passengers.
  • Maintained accurate records of supplies such as meals, snacks, beverages, blankets, pillows.
  • Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
  • Cooperated with pilots and crew members while performing duties on board the plane.
  • Observed passengers for intoxication or possible threat to safety.
  • Offered answers to passengers' questions and resolved issues that arose during flights.
  • Took measures during unusual conditions to maximize safety of customers and crew.
  • Demonstrated proper use of seat belts, oxygen masks and flotation devices to prepare for emergencies.
  • Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
  • Administered and coordinated emergency procedures or care, enhancing onboard safety.
  • Demonstrated safety equipment and procedures to meet FAA guidelines.
  • Greeted passengers to assist in finding seating assignments and properly stowe items in overhead or under-seat storage.
  • Directed junior team members in proper duties and company regulations.
  • Followed safety, passenger and supply pre-flight checklists.
  • Executed menu and drink orders to meet preferences of passengers.
  • Supported smooth takeoffs and landings by keeping passengers in compliance with flight regulations.
  • Inspected cabins before and after flights to identify and address problems impacting flight operations, safety or passenger comfort.
  • Followed directives of pilots and airport personnel to complete safe, on-time departures and arrivals.
  • Administered first aid to passengers experiencing medical issues and helped coordinate advanced in-flight or ground support.
  • Brewed hot coffee and prepared meals and snacks for passengers.
  • Controlled flight environment by responding to disruptive passengers per FAA and federal guidelines.
  • Worked with air marshals, airport security, and ground personnel to remove unruly passengers.
  • Enforced FAA and airline rules with passengers in business, economy and first class.
  • Conducted periodic trips through cabin to monitor passenger comfort.
  • Offered in-flight entertainment to passengers, operating audio, and video equipment to deliver seamless experiences.
  • Collected passenger trash during and after flights.
  • Completed flight logs, passenger action reports and inventory paperwork with high attention to detail.
  • Offered help with connecting flights or ground transportation upon arrival at destination airport.
  • Reported any incidents or irregularities regarding the aircraft or its equipment to the captain immediately.
  • Performed pre-flight checks on the aircraft's interior components such as exit doors and lavatories.
  • Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
  • Provided assistance to disabled passengers when necessary.
  • Responded to medical emergencies as needed during flights.
  • Assisted passengers during deplaning process by providing directions or other information as requested.
  • Assisted passengers with stowing carry-on luggage in overhead compartments.
  • Monitored cabin environment throughout flight, checking seatbelts and ensuring passenger comfort.
  • Delivered onboard customer service including food and beverage service.
  • Participated in pre-flight briefings to discuss flight details, weather and service plans.
  • Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
  • Adhered to company policies regarding security measures and protocol at all times.
  • Inspected aircraft cabin before each flight to ensure it was clean and safe for passengers.
  • Maintained accurate records of supplies such as meals, snacks, beverages, blankets, pillows.
  • Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
  • Cooperated with pilots and crew members while performing duties on board the plane.
  • Observed passengers for intoxication or possible threat to safety.
  • Offered answers to passengers' questions and resolved issues that arose during flights.
  • Took measures during unusual conditions to maximize safety of customers and crew.
  • Demonstrated proper use of seat belts, oxygen masks and flotation devices to prepare for emergencies.
  • Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
  • Administered and coordinated emergency procedures or care, enhancing onboard safety.
  • Demonstrated safety equipment and procedures to meet FAA guidelines.
  • Greeted passengers to assist in finding seating assignments and properly stowe items in overhead or under-seat storage.
  • Directed junior team members in proper duties and company regulations.
  • Followed safety, passenger and supply pre-flight checklists.
  • Executed menu and drink orders to meet preferences of passengers.
  • Supported smooth takeoffs and landings by keeping passengers in compliance with flight regulations.
  • Inspected cabins before and after flights to identify and address problems impacting flight operations, safety or passenger comfort.
  • Followed directives of pilots and airport personnel to complete safe, on-time departures and arrivals.
  • Administered first aid to passengers experiencing medical issues and helped coordinate advanced in-flight or ground support.
  • Brewed hot coffee and prepared meals and snacks for passengers.
  • Controlled flight environment by responding to disruptive passengers per FAA and federal guidelines.
  • Worked with air marshals, airport security, and ground personnel to remove unruly passengers.
  • Enforced FAA and airline rules with passengers in business, economy and first class.
  • Conducted periodic trips through cabin to monitor passenger comfort.
  • Offered in-flight entertainment to passengers, operating audio, and video equipment to deliver seamless experiences.
  • Collected passenger trash during and after flights.
  • Completed flight logs, passenger action reports and inventory paperwork with high attention to detail.

Education

Bachelor of Science - Science

Wayne State School of Mortuary Science
Lansing, MI
05-1983

Associate of Science - Science

Lansing Community College
Lansing, MI
06-1981

Some College (No Degree) - Communications

Michigan State University
East Lansing, MI

Skills

  • Passenger support
  • Regulatory Compliance
  • Emergency Care
  • Customer Service
  • First Aid
  • Crew Coordination
  • Brand Promotion
  • Public interaction
  • Cleanliness and sanitation
  • Safety awareness
  • Safety Procedures
  • Food and Beverage Service
  • Emergency Response Training
  • Evacuation Procedures
  • Training and coaching
  • Crew Management
  • Strong English verbal and written communication
  • Company culture and values
  • FAA Regulations
  • Strong leadership
  • AED and CPR certified through 02/2025
  • Physically Fit

Areas of Exertise

  • Conflct Resolution
  • Service Recovery in the event of service flaw
  • Situational awareness
  • Being attentive to guests' needs and wishes, addressing complaints, ensuring customer satisfaction, considering staff days off and holiday requests, and organizing cover for sick staff
  • Providing general services, understanding customer needs, and coordinating with the right people to address customer requirements

Timeline

Flight Attendant/Lead Flight Attendant

Delta Air Lines, Inc
06.1986 - Current

Bachelor of Science - Science

Wayne State School of Mortuary Science

Associate of Science - Science

Lansing Community College

Some College (No Degree) - Communications

Michigan State University
Gregory Peterson