Gregory Prothero
Ijamsville,MD
Summary
Expert professional with great technical and mechanical abilities. Resolves faults by troubleshooting, diagnosing, and fixing diverse problems. Adapts easily to challenges of each work assignment. Personable and dedicated customer service representative with extensive experience in industry. Adept at working effectively unsupervised and quickly mastering new skills. As well as a solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
47
47
years of professional experience
Work History
Assistant Manager/Spray Repair Technician
Mccormick Painting Comapny
Frederick , Maryland
08.2008 - 06.2024
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs and policies.
- Maintained accurate inventory records of spare parts used in repairing equipment.
- Diagnosed, estimated, and repaired gas as well as electric paint sprayers, hydraulic and electric drivers, contractor grade and homeowner grade power washers and spray equipment.
- Maintained customer documentation of initial machine issue through diagnosis, to final delivery of completed repair.
- Replaced defective components with compatible replacements sourced from suppliers.
- Developed strategies for improving efficiency in completing repair jobs.
- Provided technical support and training to customers on proper use and maintenance of their equipment.
Manager
Middlebrook Management TA Grease 'N Go
Germantown , Maryland
09.1988 - 07.2008
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Monitored staff performance and addressed issues.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Completed thorough opening and closing functions to maintain operational standards each day.
- Managed inventory levels to meet demand without overstocking, reducing waste.
Installer
JT Tronics
Rockville , Maryland
04.1986 - 09.1988
- Installed and repaired cellular phones and 2-way radio equipment.
- Ensured compliance with all relevant security protocols during installation process.
- Provided exceptional customer service, addressing inquiries and concerns with patience and expertise.
- Implemented custom installations based on client specifications, maintaining high standards of quality and aesthetics.
- Collaborated with Montgomery County Police Department installing radios, scanners, and light equipment in patrol and under cover vehicles.
Automotive Mechanic
Self Employed and Full Service Gas Stations
Rockville , Maryland
04.1977 - 09.1986
- All general repairs including, but not limited to: brakes, tune-ups, exhaust systems, carburetors, electrical, cooling systems, transmission and air conditioning services.
Education
Graco Fluid Handling Technologies
Graco Factory Training
Minnesota11-2015
Automotive Technology
Lincoln Technical Institute
Capitol Heights, MD07-1978
High School Diploma -
Robert E. Peary High School
Rockville, MD06-1977
Skills
- Experienced in small engine, gas and electric, equipment diagnosis and repair and controls
- Strong understanding of electrical AC and DC equipment, components and controls
- Extensive knowledge of diagnostic tools such as multimeters, test lights, pressure gauges, amp meters and scales
- Very familiar with, understand, and able to use manufacturer's service manuals, schematics, parts diagrams, and diagnostic procedures in both bound and digital forms
- Useful knowledge of all hand tools, both manual and power
- Familiar with standard, metric and Whitworth tool sizing
- Very quick to learn company POS computer inventory systems and controls
Timeline
Assistant Manager/Spray Repair Technician
Mccormick Painting Comapny
08.2008 - 06.2024
Manager
Middlebrook Management TA Grease 'N Go
09.1988 - 07.2008
Installer
JT Tronics
04.1986 - 09.1988
Automotive Mechanic
Self Employed and Full Service Gas Stations
04.1977 - 09.1986
Graco Fluid Handling Technologies
Graco Factory Training
Automotive Technology
Lincoln Technical Institute
High School Diploma -
Robert E. Peary High School
Similar Profiles
Steven RyanSteven Ryan
Owner at Phoenix Painting LLCOwner at Phoenix Painting LLC
Scotty EnderleScotty Enderle
Project Coordinator at Madrona ComapnyProject Coordinator at Madrona Comapny
JENNIFER JACKSON-WHITEJENNIFER JACKSON-WHITE
Accounts Receivable Clerk at Littlefield Oil ComapnyAccounts Receivable Clerk at Littlefield Oil Comapny