Gregory Pruitt
Spring,Texas
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
21
21
years of professional experience
Work History
Business Office Director
Conservatory at Champion Forest (DSL)
Spring, TX
07.2022 - Current
- Managed daily operations for business office functions and staff coordination.
- Coordinated resident billing processes and resolved related inquiries promptly.
- Maintained vendor relationships to support operational requirements and service contracts.
- Participated in strategic planning sessions aimed at improving operational efficiency.
- Recruited, trained and motivated staff to form cohesive and high-performance team.
Lead Concierge
Conservatory at Alden Bridge (DSL)
The Woodlands, Texas
12.2014 - 07.2022
- Managed daily operations of the concierge desk, including scheduling and staffing.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Performed administrative duties such as filing documents, managing inventory, and ordering supplies.
- Trained new employees on policies, procedures, and customer service expectations.
- Maintained guest privacy and building reputation by keeping information confidential.
Communications Pastor
Freedom Fellowship
Magnolia, TX
06.2013 - 12.2014
- Developed and implemented church-wide communications strategy to effectively reach congregation.
- Developed materials for Bible studies, small groups and Sunday school classes; led discussions on relevant topics related to faith.
- Worked with church leaders, staff and ministry teams to achieve growth of church and to foster positive community impact.
- Improved operations and functions of church committees by clarifying objectives and empowering other committee members to take responsibility.
- Visited, counseled, and prayed with church members to provide pastoral care.
- Trained new volunteers on best practices when it comes to interacting with visitors at events or services.
Senior Billing Analyst
CNA Insurance
Chicago, IL
03.2005 - 06.2013
- Resolved billing issues by applying knowledge and completing in-depth research.
- Monitored past due accounts and pursued collections on outstanding invoices.
- Answered customer questions to maintain high satisfaction levels.
- Performed accurate and fully compliant monthly closing processes, accruals and journal entries.
- Verified accuracy of information and resolved discrepancies with vendors before entering invoices for payment.
- Generated and distributed month-end statements for customers and resolved related concerns.
Education
Certificate of Leadership - Organizational Leadership
DePaul University
Chicago, ILHonorable Discharge - Yeoman
United States Navy
San Diego, CA 32nd Street Naval Base07-2003
High School Diploma -
Percy L. Julian High School
Chicago, IL05.1993
Skills
- Management interaction
- Project oversight
- Training and mentoring
- Hospitality
- People skills
- Decision-making
- Multitasking
- Communication
Timeline
Business Office Director
Conservatory at Champion Forest (DSL)
07.2022 - Current
Lead Concierge
Conservatory at Alden Bridge (DSL)
12.2014 - 07.2022
Communications Pastor
Freedom Fellowship
06.2013 - 12.2014
Senior Billing Analyst
CNA Insurance
03.2005 - 06.2013
Certificate of Leadership - Organizational Leadership
DePaul University
High School Diploma -
Percy L. Julian High School
Honorable Discharge - Yeoman
United States Navy