Greg Ramirez
Lancaster,TX
Summary
Experienced Operations Manager with a strong background in project leadership, policies and procedures implementation, operations monitoring, and compliance maintenance. Skilled at improving workflows, resolving issues, and supporting profitable business goals.
Overview
1
1
Language
27
27
years of professional experience
Work History
Operations Manager
IUPAT 88
Dallas, Tx
03.2010 - Current
- Supported daily operations by aligning short- and long-term plans with business goals and profitability targets.
- Reviewed workflow and team performance to enhance efficiency and elevate customer service.
- Identified process gaps and conducted root-cause analysis to address issues.
- Guided operations staff through training and support to align with company objectives.
- Provided leadership guidance and mentoring to newly hired employees on various company programs.
- Built and maintained strategic client relationships.
- Used strong verbal communication to engage customers and identify needs and requirements.
Owner/Operations Manager
Rhythm Traxx Records and Cds
Dallas, Texas
01.2000 - 02.2010
- Directed daily operations by implementing strategies aligned with business plan and profitability goals.
- Oversaw daily business functions to ensure efficient workflow and customer satisfaction.
- Oversaw budgeting and financial management.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained relationships with existing clients by providing superior customer service.
- Created marketing campaigns to attract new customers.
- Hosted special events to boost brand awareness and increase community engagement.
- Managed sales presentations to promote product and brand benefits.
- Oversaw inventory management of records, CDs, and music collectibles to support sales efforts.
- Organized vinyl inventory to streamline access for customers and staff., CD, and music merchandise inventory
- Set pricing and organized merchandise displays for customers
- Supervised staff schedules, tasks, and store coverage
- Ensured compliance with local, state, and federal regulations.
Education
Bachelor of Arts - Criminal Justice
The University of Texas At Arlington
Arlington, TX10-2026
Skills
- Project management
- Project leadership
- Financial management
- Compliance maintenance
- Policy implementation
- Operations monitoring
- Continuous improvement
- Team collaboration
Languages
Spanish
Professional
Timeline
Operations Manager
IUPAT 88
03.2010 - Current
Owner/Operations Manager
Rhythm Traxx Records and Cds
01.2000 - 02.2010
Bachelor of Arts - Criminal Justice
The University of Texas At Arlington