Gregory Ramsey
Gastonia,NC
Summary
Accomplished Store Manager with a proven track record at Autozone, adept at driving profitability through innovative merchandising and efficient inventory management. Skilled in fostering team collaboration and enhancing customer satisfaction, demonstrating exceptional communication and problem resolution abilities. Successfully met or exceeded sales targets by mastering sales and upselling techniques.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Service Advisor
Campers Inn
02.2023 - 12.2024
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Store Manager
NAPA Auto Parts - Genuine Parts
07.2022 - 01.2023
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Store Manager
Advanced Auto
05.2020 - 06.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Reduced operational risks while organizing data to forecast performance trends.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Store Manager
Autozone
01.1997 - 04.2020
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Approved regular payroll submissions for employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Rotated merchandise and displays to feature new products and promotions.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
Education
High School Diploma -
Ashbrook High School
Gastonia, NC06-1988
Skills
- Strong work ethic
- Listening skills
- Attention to detail
- Excellent communication
- Team player mentality
- Handling customer complaints
- Complaint resolution
- Service scheduling
- Staff education and training
- Workflow management
- Problem resolution
- Sales and upselling
Certification
ASE certified
Timeline
Service Advisor
Campers Inn
02.2023 - 12.2024
Store Manager
NAPA Auto Parts - Genuine Parts
07.2022 - 01.2023
Store Manager
Advanced Auto
05.2020 - 06.2022
Store Manager
Autozone
01.1997 - 04.2020
ASE certified
High School Diploma -
Ashbrook High School
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