Gregory Razzaia
Summary
Goal-oriented manager with distinguished experience in technical and retail in both sales and operations using proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
35
35
years of professional experience
Work History
General Sales Manager
David McDermott Lexus of New Haven
08.2016 - 08.2024
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Implemented effective pricing strategies that balanced profit margins while remaining competitive in the marketplace.
- Developed a high-performing sales team through consistent coaching, training, and motivation techniques.
- Streamlined sales processes for improved efficiency, resulting in higher close rates and shorter sales cycles.
Insurance Agent
Bankers Life and Casualty
08.2015 - 08.2016
- Obtained CT & NY Life, Accident, & Health Insurance License
- Built strong relationships with clients through consistent communication and excellent customer service.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Mentored junior agents, sharing industry insights and best practices for success in the field.
President/GM/Engineering Manager
J. R. Merritt Controls, Inc.
06.1989 - 07.2015
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Managed crisis situations effectively while minimizing disruption to daily operations.
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
- Drove revenue growth by expanding product offerings and identifying new market opportunities.
- Established a culture of accountability by setting clear expectations and holding individuals responsible for results.
- Streamlined organizational processes by evaluating current systems and implementing improvements.
- Navigated complex regulatory environments while maintaining compliance across all aspects of the organization's operations.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Directed technological improvements, reducing waste and business bottlenecks.
- Formulated policies and procedures to streamline operations.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Checked design compliance with product specifications and standards requirements.
- Improved engineering processes by streamlining workflows and implementing efficient project management techniques.
- Implemented quality control measures to reduce errors, resulting in increased customer satisfaction and repeat business.
Education
Associate of Science - Electrical Engineering
Norwalk State Technical College
Norwalk, CTSkills
- Leadership and team building
- Employee Motivation
- Team Development
- Sales Development
- Training and coaching
- Sales process optimization
- Performance Improvements
- Analytical problem solver
- Consultative Sales
- Revenue Generation
- Sales operations
- Goals and performance
Timeline
General Sales Manager
David McDermott Lexus of New Haven
08.2016 - 08.2024
Insurance Agent
Bankers Life and Casualty
08.2015 - 08.2016
President/GM/Engineering Manager
J. R. Merritt Controls, Inc.
06.1989 - 07.2015
Associate of Science - Electrical Engineering
Norwalk State Technical College
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