Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Gregory Reddick

Washington,NC

Summary

Dedicated business management professional with 10+ years of experience executing major functions, such as operations, sales, training and development, human resources management, recruitment, and onboarding. An entrepreneurial thinker who is well-known for strategic operations and development with a demonstrated proficiency in project management, team leadership, and impeccable customer service, as well as the finesse to efficiently perform well under pressure. Well-known for an energetic attitude, communication skills, and problem solving. Leverages strong interpersonal skills to cultivate relationships predicated on trust and rapport. An exceptional communicator who relates well to all levels of staff and effectively develops team members into top performers while serving as a trusted and valued business partner.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Transportation Driver

Lisa Murphy
06.2022 - Current
  • Assisted elderly and disabled passengers entering and exiting shuttle.
  • Delivered passengers to destinations safely and on time.
  • Observed passengers during journey and reported any suspicious behavior.
  • Maintained excellent condition of vehicles through re-fueling, cleaning and repairing.
  • Responded with ease to sudden changes in routes and schedules.

Paraprofessional /Certified Peer Support Specialist

Bridges Of Hope
03.2022 - Current
  • Observed strict regulations and procedures regarding each individual to maintain confidentiality of personal and health information.
  • Assisted individuals in identifying and re-engaging with family, friends and other natural supports to build support system..
  • Assessed patient behavior, moods, and other responses to determine correct diagnosis and devise treatment plans.
  • Increased awareness of and supported participation in self-help and advocacy organizations.
  • Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
  • Collaborated with other professionals to coordinate comprehensive care for clients.
  • Provided ongoing assessment, problem-solving and skill teaching to assist individuals with activities of daily living.
  • Communicated with individuals' family members, offering information and insight into support services available at community level.
  • Provided emergency response in crisis situations to diffuse tensions and prevent violence.
  • Attended classes and seminars to enhance knowledge of equipment and operating systems.
  • Adapted counseling techniques to best suit individual needs of each client.
  • Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
  • Educated clients on dangers of substance abuse and prevention techniques.
  • Listened to clients' concerns and provided encouragement and support.
  • Fostered relationships with partner agencies and other interested parties to build pipeline of supportive services.
  • Participated in clinical staffing meetings and coordinated with clinical staff to develop and implement individualized treatment plans.
  • Provided education on mental health topics and resources to clients.
  • Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
  • Determined clients' risk of self-harm or other dangerous behaviors.
  • Supervised meetings with family members to help create support system for clients.
  • Maintained computers, printers and technical resources to avoid disruption in operations.
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.
  • Designed safe and supportive environment for clients to discuss issues.
  • Assisted clients in exploring feelings and understanding behaviors.
  • Assessed clients' needs to provide appropriate therapeutic interventions.
  • Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
  • Organized clinical interventions and treatment plans for patients suffering from chronic pain disorders.
  • Served as resource to support help desk requests.
  • Facilitated group counseling sessions to support and encourage client growth.
  • Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
  • Supported individuals dealing with mental health and emotional issues.
  • Managed patients with substance dependence and co-occurring Axis I and Axis II disorders.
  • Recommended upgrades and equipment replacement to reduce technical issues.

Transportation Driver

Pro Workers Plus LLC
03.2022 - Current
  • Assisted elderly and disabled passengers entering and exiting shuttle.
  • Delivered passengers to destinations safely and on time.
  • Observed passengers during journey and reported any suspicious behavior.
  • Maintained excellent condition of vehicles through re-fueling, cleaning and repairing.
  • Checked vehicles for adequate supply of fuel, oil and other necessary fluids.

FOUNDER AND PRESIDENT

Excellent Support Care Corp
01.2018 - Current
  • Oversees the development and implementation of services, policies and procedures, and partnerships to aid in the successful launching of a communitysocial service organization Responsible for day-to-day operations, including operating budget, hiring and firing of employees, marketing, negotiating with vendors, billing, compliance,outreach, intake, care coordination, quality assurance, purchasing, payroll, accounts receivables, accounts payables, and tax records

MANAGING DIRECTOR

Skyline Sight Seeing Tours
08.2015 - Current
  • Supervises and manages a 10-person team, including conducting trainings and performance reviews, interviewing, hiring, and performing timely problem-solving with collaborative and superior customer service throughout Manages the daily distribution of ticket counts by approving ticket sales goals, reviewing, and approving ticket reports Directs NYC tourists to memorable, inexpensive tour arrangements, transportation, car rental reservations, and entertainment by utilizing readily-availableresources of the NYC entertainment industry and provides directions and tour information to large groups, such as NYC Marathon runners Provides resourceful usage of business contacts that meets tourists needs and provides custom service that results in repeat business

MANAGER OF OPERATIONS

Justify Quota
05.2014 - 07.2015
  • Led and managed the daily operations within the company directly, supporting the corporate strategy and goals by developing business parameters andprocesses while solidifying strategic partnership with all stakeholders Oversaw the sales, communications, IT, and public relations departments Executed the performance management process that measured and evaluated progress against goals for the company Managed overall department budget, participated in board meetings, and served on finance committee

OWNER/PRESIDENT

GR Rubbage Removal and General Maintenance Corp
01.2013 - 01.2015
  • Oversaw day-to-day operations, providing full-service junk removal and servicing 50+ clients homes and businesses weekly by removing old furniture,appliances, electronics, tires, construction debris, yard waste, and a host of other items and materials

FINANCIAL OPERATIONS Veterans on The Move Community Outreach, Inc
04.2013 - 05.2014
  • CEO, executing oversight of administration, operations, and strategic initiatives based on financial analysis and projections that aided inbudgeting, financial forecasting, reporting, auditing, cash flow for the organization overseeing projects for St
  • Mary's Hospital and East New York Brooklyn Supervised staff in office operations, IT, and payroll departments significantly improving employee engagement and retention by 30% Reviewed and approved preparation and finalization of monthly and annual financial reports for the board of directors

LEAD TICKET AGENT Grayline Touring Company NY
04.2013 - 04.2014
  • Consulted with 100+ tourists weekly regarding NYC tour products, events, and services, including tour buses and boats packages, tickets, rentals, andhotel reservations, focusing on promoting preferred and group products Cultivated strong relationships with each client and acted upon travel leads on products and services, increasing sales by 25% Accurately collected payments and processed the receipt of monies according to tour agency procedures Kept touring clients informed of revisions or changes in scheduling and maintained client files Managed ticket holds for each tour and the daily distribution of ticket counts for team members

MAINTANENCE PBM LLC
01.2011 - 01.2014
  • Maintained cleanliness of common areas in building area which included sweeping, mopping, vacuuming, and scrubbing floors Secured facility and grounds to minimize property damage and kept facilities and grounds safe and in compliance with state, county, and city codes Monitored stock, maintained supply room, and ordered supplies needed for facility maintenance Regulated heat, ventilation, and air conditioning systems and performed handy work such as painting projects, replacing light bulbs, tubes, and ceiling tiles

INTERIOR CONSTRUCTION Jamaica N.A.A.C.P Day Care Center Inc
04.2012 - 04.2013
  • Performed interior and exterior construction functions for commercial and residential properties, including carpentry, performing sheetrock, tape, andcompound/plaster jobs, cutting and installing moldings, interpreting blue prints, and operating machinery Cleaned and prepared construction sites by removing debris, garbage, and all related material, adhering to OSHA rules and regulations

Education

High School Diploma -

Harlem Preparatory High School
Manhattan, NY
06.1979

Skills

  • Invited to present as annual public speaker at Uri L Tzedek's conferences and events, discussing prison reform and social justice system
  • Engaging presentation skills and enriched knowledge on both topics
  • Honored to receive “Certificate of Ordination” as deacon, proudly serving Queens borough community
  • Developing Agendas
  • Issue Resolution Abilities
  • Recovery Guidance
  • Customer Satisfaction
  • Coaching and Mentoring
  • Relationship Issues Management
  • Creative Solutions
  • Emotional Support
  • Effective Listening
  • Interpersonal Ability

Accomplishments

HIPAA Confidentiality Certificate 2017


Certificate of Ordination As A Deacon April 7, 2018



Certification

  • Administrator for Adult Care Facilities, North Carolina Department of Health and Human Services - September 7, 2022

Timeline

Transportation Driver

Lisa Murphy
06.2022 - Current

Paraprofessional /Certified Peer Support Specialist

Bridges Of Hope
03.2022 - Current

Transportation Driver

Pro Workers Plus LLC
03.2022 - Current

FOUNDER AND PRESIDENT

Excellent Support Care Corp
01.2018 - Current

MANAGING DIRECTOR

Skyline Sight Seeing Tours
08.2015 - Current

MANAGER OF OPERATIONS

Justify Quota
05.2014 - 07.2015

FINANCIAL OPERATIONS Veterans on The Move Community Outreach, Inc
04.2013 - 05.2014

LEAD TICKET AGENT Grayline Touring Company NY
04.2013 - 04.2014

OWNER/PRESIDENT

GR Rubbage Removal and General Maintenance Corp
01.2013 - 01.2015

INTERIOR CONSTRUCTION Jamaica N.A.A.C.P Day Care Center Inc
04.2012 - 04.2013

MAINTANENCE PBM LLC
01.2011 - 01.2014

High School Diploma -

Harlem Preparatory High School

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