Gregory Reinstatler
Lawernceburg
Summary
Accomplished Area Manager at Amazon, adept in operations management and customer service, transformed underperforming teams into high achievers, significantly boosting efficiency and profitability. Excelled in fostering team collaboration and implementing strategic decisions, demonstrating exceptional problem-solving and workforce management skills.
Overview
18
18
years of professional experience
Work History
Co-Owner / Pit Master
2 Brothers BBQ
06.2024 - Current
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Monitored grill temperatures throughout service hours to guarantee perfectly cooked meats every time.
- Streamlined kitchen operations for improved efficiency and reduced food waste.
- Evaluated menu offerings based on customer feedback for continuous improvement of dining experience.
- Developed creative menu offerings, incorporating seasonal ingredients and unique flavor combinations.
Area Manager 2
Amazon
02.2018 - 08.2024
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Increased team productivity by streamlining processes and implementing more efficient systems.
- Implemented cost-saving measures that resulted in significant financial savings for the company without sacrificing quality or service.
Guest Service Representative
Hilton Netherland Plaza
05.2016 - 12.2017
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.
- Provided personalized recommendations for local attractions, dining options, and transportation services based on guest preferences.
Bell Captain
The Jefferson Hotel
05.2007 - 03.2016
- Ensured proper staffing levels by scheduling shifts according to anticipated hotel occupancy rates and special events requirements.
- Monitored bell team''s adherence to hotel policies and procedures, ensuring high standards of professionalism at all times.
- Enhanced guest satisfaction by efficiently managing bell staff and attending to their needs.
- Improved team communication by conducting regular meetings with bell staff to discuss performance and address concerns.
- Trained new bell staff members on proper techniques and protocols, maintaining consistency in service quality.
Education
Graduate Certificate - College Prepare
Elder High School
Cincinnati, OH05.1987
Skills
- Customer service
- Small business operations
- Customer relations
- Decision-making
- Policy and procedure implementation
- Operations management
- Workforce management
- Goal setting
- Performance analysis
- Problem-solving
- Team collaboration
- Creative thinking
- Task delegation
Accomplishments
Manager of the month Amazon Lex5 November 2023.
Timeline
Co-Owner / Pit Master
2 Brothers BBQ
06.2024 - Current
Area Manager 2
Amazon
02.2018 - 08.2024
Guest Service Representative
Hilton Netherland Plaza
05.2016 - 12.2017
Bell Captain
The Jefferson Hotel
05.2007 - 03.2016
Graduate Certificate - College Prepare
Elder High School
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