Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

GREGORY RICKETTS

Clarksville,Tennessee

Summary

Highly organized and detail-oriented professional with a drive to exceed expectations. Experienced in analyzing data, developing strategies, and providing solutions to complex problems. Skilled in curriculum development, facilitation, office operations, administrative support, and delivering excellent customer service. Self-motivated with exceptional communication and interpersonal skills. Proven ability to prioritize tasks and meet deadlines. Seeking to leverage expertise to contribute to team success.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Training Officer

Tennessee Department of Human Resources
Nashville, TN
04.2024 - Current
  • Created and maintained a database of employee training records.
  • Determined training needs and developed related classes.
  • Facilitated engaging and informative training sessions for new hires and existing staff.
  • Ensured compliance with all relevant regulations and standards in training programs.
  • Worked collaboratively across departments and with various stakeholders to deliver comprehensive, effective training sessions.
  • Maintained accurate records of employee participation and progress in training programs.
  • Developed and implemented comprehensive training programs for new staff members.

LEARNING FACILITATOR

TENNESSEE DEPARTMENT OF HUMAN RESOURCES
Nashville, Tennessee
11.2018 - 04.2024
  • Coordinated custom leadership and employee development opportunities aligned with talent needs and fiscal year plans for departments and divisions
  • Conducted coaching for targeted leaders based on organizational needs
  • Devised and executed planning for the Leadership Academy in partnership with Learning and Leadership Development.
  • Conducted DOHR workshops, academies, and webinars to enhance state workforce development by utilizing adult learning theories and teaching best practices in compliance with departmental, state, and federal regulations
  • Supported the Department of General Services Human Resource Team and assist with the onboarding program
  • Tracked and reported program outcomes and metrics to provide insights into priorities and inform strategic talent plans
  • Clarified Department of Human Resources policies, procedures, rules and laws to support the organization's mission, vision and values for compliance.

TRAINING SPECIALIST

TENNESSEE DEPARTMENT OF LABOR & WORKFORCE DEVELOPMENT
Nashville, TN
06.2017 - 11.2018
  • Maintained training calendar to reflect all training events
  • Delivered agency specific training to internal and external customers to facilitate learning and development
  • Developed and maintained open dialogue, and professional relationships with internal and external customers to enhance productivity, efficiency and effective communication
  • Prepared Title IX and IX reports
  • Applied principles of adult learning to the development and delivery of training to create an optimal learning environment
  • Assigned trainees to courses based on training requirements and participants needs
  • Coordinated and managed training databases, ensuring data accuracy and integrity
  • Scheduled training sessions and events, ensuring the availability of necessary resources
  • Developed alternative training methods if expected improvements are not seen
  • Organized and directed orientation and onboarding sessions for employees and customers.

AUTOMATED LOGISTICAL SPECIALIST (92A)

UNITED STATES ARMY
Fort Campbell, Kentucky
02.2013 - 12.2016
  • Proactively resolved day-to-day issues that could impact internal operations as well as external customers
  • Provided technical support and training to junior staff resulting in job proficiency, team coherence and optimized operational effectiveness
  • Reviewed work throughout work process and at completion to check for proper performance
  • Maintained safe worked environment by monitoring safety procedures and equipment
  • Examined freight to determine loading sequences
  • Scheduled times of shipment and modes of transportation for materials
  • Resolved personnel problems, complaints, and formal grievances when possible and referred them to higher-level supervisors for resolution
  • Inspected equipment for wear and for conformance to specifications
  • Transmitted and explained work orders to laborers
  • Inventoried supplies and requisition or purchase additional items, as necessary.

Education

MASTER OF ARTS (M.A.) IN ORGANIZATIONAL LEADERSHIP -

TREVECCA NAZARENE UNIVERSITY
Nashville, Tennessee
05.2020

BACHELOR OF ARTS (B.A.) IN PSYCHOLOGY -

THE INTERNATIONAL UNIVERSITY OF THE CARIBBEAN
Jamaica, West Indies
12.2008

DIPLOMA IN PRIMARY EDUCATION -

MONEAGUE COLLEGE
Jamaica, West Indies
06.2006

CERTIFICATION IN COMPUTER SCIENCE -

MONEAGE COLLEGE
Jamaica, West Indies
06.1999

Skills

  • Effective Communication
  • Committed to excellent customer service
  • Training material development
  • Leadership and Organizational skills
  • Time Management and effective interpersonal skills
  • Strong self-directed program management skills
  • Team training and development
  • Curriculum development and assessment
  • Effective Presentation Skills
  • Microsoft Office
  • Delivering Constructive Feedback
  • Proficient in Military specific logistics and data systems
  • Problem- Solving & active listening Skills
  • Decision-Making
  • Program Development
  • Classroom experience
  • Workshop coordination
  • Documentation and Recordkeeping
  • Continuous Improvement
  • Technology Integration
  • Coaching and Development
  • Program Monitoring and Tracking
  • Learning Management Systems

Certification

  • Core Strengths Assessment (SDI)
  • Facilitating Virtual Training Certificate, Association for Talent Development (ATD)
  • Financial Readiness Training, United States Army, Fort Campbell, KY
  • Automated Logistics Specialist Training, United States Army, Fort Lee, VA

Timeline

Training Officer

Tennessee Department of Human Resources
04.2024 - Current

LEARNING FACILITATOR

TENNESSEE DEPARTMENT OF HUMAN RESOURCES
11.2018 - 04.2024

TRAINING SPECIALIST

TENNESSEE DEPARTMENT OF LABOR & WORKFORCE DEVELOPMENT
06.2017 - 11.2018

AUTOMATED LOGISTICAL SPECIALIST (92A)

UNITED STATES ARMY
02.2013 - 12.2016

MASTER OF ARTS (M.A.) IN ORGANIZATIONAL LEADERSHIP -

TREVECCA NAZARENE UNIVERSITY

BACHELOR OF ARTS (B.A.) IN PSYCHOLOGY -

THE INTERNATIONAL UNIVERSITY OF THE CARIBBEAN

DIPLOMA IN PRIMARY EDUCATION -

MONEAGUE COLLEGE

CERTIFICATION IN COMPUTER SCIENCE -

MONEAGE COLLEGE

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