Gregory Rodriguez
Pennsville,NJ
Summary
At Sutherland Global, I excelled in fraud mitigation and customer service, significantly enhancing team productivity and customer loyalty through expert problem-solving and active listening. My adeptness in computer skills and teamwork led to streamlined processes and improved response times, achieving notable reductions in claim costs and elevating customer satisfaction. Personable and proactive with natural affinity for managing tasks and ensuring well-being of feline companions. Possesses solid understanding of animal care and inventory management, combined with strong organizational and customer service skills. Capable of driving team performance and enhancing overall experience for both pets and their owners.
Overview
25
25
years of professional experience
Work History
Fraud Mitigation Depatment CPT
Sutherland Global
01.2021 - 09.2024
- Identified causes of issues and implemented process improvements.
- Evaluated employee performance regularly, providing constructive feedback and implementing appropriate development plans as needed.
- Streamlined workflow for faster response times, enhancing overall team productivity.
- Presented findings from site inspections to clients as part of comprehensive risk assessments that informed their decision-making processes around property investments or improvements.
- Reduced claim costs by implementing effective mitigation strategies and streamlining processes.
- Trained new staff members in company protocols and best practices, ensuring a high level of service quality.
- Coordinated with multiple departments to ensure seamless communication during the claims process.
- Analyzed historical claim data to identify trends and develop targeted loss prevention strategies for clients in high-risk industries or locations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Delivey Driver
Rappi
05.2018 - 01.2020
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Landscaping Manager
Greg`s Landscaping Service and More
04.2006 - 08.2010
- Implemented sustainable landscaping practices, resulting in reduced water usage and lower maintenance costs.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues, maintaining long-term client relationships.
- Completed projects within budget constraints while maintaining the highest quality standards in materials and installation methods.
- Increased client satisfaction through efficient project management and timely completion of tasks.
- Stayed up-to-date on industry trends, technologies, and best practices by attending conferences, workshops, and continuing education courses to maintain a competitive edge in the marketplace.
- Streamlined operational processes for more efficient use of resources and reduced costs.
Bar Staff Manager
Jalapeños Restaurant Inc
12.2000 - 08.2008
- Enhanced customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere.
- Developed staff incentive programs to encourage exceptional performance and recognize outstanding contributions to the team''s success.
- Coordinated staff meetings to address challenges, share best practices, and discuss upcoming promotions or events at the establishment.
- Maintained a clean work environment by enforcing strict sanitation guidelines throughout the entire bar area.
- Generated [Number]% higher ticket averages by training employees on suggestive up-selling techniques.
Bartender Supervisor
JALAPEÑOS RESTAURANT INC
12.2002 - 07.2007
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Electrician Helper
Jhon Herdond Electric
05.2004 - 02.2005
- Pulled wire through conduits and through holes in walls and floors.
- Organized materials and tools in to maintain clean and neat work areas.
- Helped complete system installations, digging trenches, and breaking up concrete.
- Improved workplace organization by maintaining a clean and hazard-free environment for all team members during projects.
- Consistently followed safety procedures when operating power tools or handling hazardous materials, minimizing risk of injury among team members.
- Enhanced electrical system safety by assisting in the installation and maintenance of wiring, conduits, and fixtures.
- Tested electrical systems and continuity of circuits in electrical wiring, equipment and fixtures using various testing devices.
Golf Club Maintenance
American Golf Corporation - Killearn Country Club
03.2000 - 06.2003
- Optimized production quality by maintaining and calibrating precise measurement tools and equipment.
- Contributed to a reduction in scrap rates by meticulously maintaining mold surfaces and features, ensuring quality product output.
- Supported continuous improvement efforts by suggesting modifications to existing molds for better performance or easier maintenance.
- Improved workplace safety with stringent adherence to OSHA regulations and company policies.
Cook
Pizza Hut
03.2001 - 02.2003
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Education
High School Diploma -
Colegio Privado Andres Bello
Venezuela10-1992
Skills
- Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
Languages
Spanish
Native or Bilingual
Timeline
Fraud Mitigation Depatment CPT
Sutherland Global
01.2021 - 09.2024
Delivey Driver
Rappi
05.2018 - 01.2020
Landscaping Manager
Greg`s Landscaping Service and More
04.2006 - 08.2010
Electrician Helper
Jhon Herdond Electric
05.2004 - 02.2005
Bartender Supervisor
JALAPEÑOS RESTAURANT INC
12.2002 - 07.2007
Cook
Pizza Hut
03.2001 - 02.2003
Bar Staff Manager
Jalapeños Restaurant Inc
12.2000 - 08.2008
Golf Club Maintenance
American Golf Corporation - Killearn Country Club
03.2000 - 06.2003
High School Diploma -
Colegio Privado Andres Bello
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