Summary
Overview
Work History
Education
Skills
References
References
Timeline
Generic

Gregory Ross

Las Vegas

Summary

Dynamic professional with extensive experience in customer relations, focused on enhancing customer satisfaction and loyalty. Proven success as a Life Skills Instructor, recognized for high productivity and effective task management. Expertise in behavior modification, individualized lesson planning, and adaptive learning strategies. Strong communication and empathy skills drive successful skill development and learner empowerment.

Overview

17
17
years of professional experience

Work History

Life Skills Instructor

New Vista
Las Vegas
04.2025 - Current
  • Developed individualized life skills plans addressing diverse client needs.
  • Assisted clients in effectively navigating daily living tasks and routines.
  • Collaborated with multidisciplinary teams to facilitate achievement of client progress goals.
  • Monitored client activities, providing regular constructive feedback.
  • Implemented behavior management strategies to foster positive interactions.
  • Organized recreational activities promoting physical and emotional well-being.
  • Maintained accurate documentation of client progress and session notes.
  • Promoted independence by teaching essential living skills such as budgeting and cooking.

Construction Manager

Silver State General Construction there’s nothing
Las Vegas
01.2025 - 04.2025
  • Coordinated project schedules and timelines across multiple construction sites.
  • Inspected job sites to ensure compliance with safety protocols and progress on established guidelines.
  • Supervised subcontractors and coordinated material deliveries to uphold quality control.
  • Communicated and enforced safety standards among laborers and subcontractors on job sites.
  • Evaluated materials and equipment for adherence to quality standards.
  • Facilitated effective communication between team members and stakeholders throughout projects.
  • Monitored daily construction activities to evaluate project progress, contract compliance, and safety measures.

Driver

Manpower
Las Vegas
08.2017 - 01.2020
  • Drove assigned vehicles through auction lanes during sale days.
  • Aligned and parked vehicles according to directives on auction property.
  • Provided assistance in moving inoperable vehicles when instructed.
  • Complied with all safety and health procedures related to job.
  • Executed additional job-related duties as assigned by supervisor.

Customer Service Representative

FunLand Express
Las Vegas
09.2012 - 01.2020
  • Handle large volume of calls in a timely manner
  • Responsible for escalated calls
  • Process customer ticket orders
  • Up sell to increase company profits and achieve goals
  • Input/update customer information and special requests
  • Address all customer questions and concerns
  • Route calls to the appropriate department when required
  • Perform all other duties as assigned
  • Assisted customers with inquiries and resolved complaints effectively.
  • Processed transactions accurately using point-of-sale systems.

Program Counselor

Dungarvin
05.2015 - 10.2015
  • Help clients with personal hygiene activities, such as bathing and getting dressed
  • Administer, as well as evaluate and assess, medications given to clients
  • Observes patients to detect unusual behavior as of becoming physically violent, and aids or restrains them to prevent injury to themselves or others
  • Maintain client's, program, department and related documentation ensuring that forms are properly and promptly completed and routed.
  • May change bed linens also help with daily living, such as eating, dressing and bathing.
  • Responsible for observing client’s behaviors, record their conditions in their plan book
  • Planning by helping to identify client's problems, needs and strengths. Report all areas of concern regarding patient’s mental or physical status documented into the computer in program book
  • Plan, organize and lead structured programs of counseling, work, study, recreation and social activities for clients.
  • Monitor clients' use of medications in documented into the client's book

Employment Trainer

Easter Seal
02.2013 - 04.2015
  • Facilitated client achievement of production goals outlined in each contract.
  • Recorded incident reports and case notes, submitting trainee reports to Service Coordinators promptly.
  • Managed crisis situations and addressed unusual behaviors effectively.
  • Identified and reported hazards while implementing safe work practices.
  • Conducted observations, data collection, and progress tracking for assigned trainees, submitting reports efficiently.
  • Completed daily tracking sheets for trainees, including data on productivity, wages, and hours worked.
  • Provided direct supervision and training in vocational skills, work ethic, social skills, and personal grooming.
  • Developed and delivered training programs tailored to diverse client populations at a nonprofit organization.

Loan & Customer Service Representative

Metro Pawn
04.2012 - 08.2013
  • Handled large volume of customer questions/concerns
  • Up sold/cross sold, and negotiated to meet company goals and profits
  • Opened/closed the store each day, handled cash transactions, organized and labeled inventory.
  • Handled escalated issues professionally
  • All other duties as assigned

Customer Service Representative/Shipping & Receiving

Premier Staffing Solutions
03.2011 - 04.2012
  • Handled call overflow when needed
  • Shipped & received boxes and freight via UPS, FedEx, DHL, Airborne as well as private carriers
  • Responsible for inspection & quality control
  • All other duties as assigned

Janitor

Elite Service
05.2008 - 03.2011
  • Operated and maintained power equipment and hand tools for effective cleaning and maintenance of floors, walls, carpets, and furniture.
  • Ensured daily cleanliness across all areas of the facility.
  • Utilized buffers, auto scrubbers, extractors, high-pressure washers, and vacuums for optimal results.
  • Executed thorough maintenance routines to uphold cleanliness standards throughout the facility.

Education

High School Diploma -

Rancho High
Las Vegas, NV
06-2002

Skills

  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Microsoft Access
  • Microsoft Outlook
  • Pawndex
  • CPR and AED certification
  • First aid training
  • Crisis prevention techniques
  • Life skills development
  • Behavioral management strategies
  • Client progress tracking
  • Crisis intervention techniques
  • Daily living support
  • Communication skills
  • Problem solving
  • Multidisciplinary teamwork
  • Conflict resolution strategies
  • Customer interaction skills
  • Social behavior management

References

Available Upon Request

References

References available upon request.

Timeline

Life Skills Instructor

New Vista
04.2025 - Current

Construction Manager

Silver State General Construction there’s nothing
01.2025 - 04.2025

Driver

Manpower
08.2017 - 01.2020

Program Counselor

Dungarvin
05.2015 - 10.2015

Employment Trainer

Easter Seal
02.2013 - 04.2015

Customer Service Representative

FunLand Express
09.2012 - 01.2020

Loan & Customer Service Representative

Metro Pawn
04.2012 - 08.2013

Customer Service Representative/Shipping & Receiving

Premier Staffing Solutions
03.2011 - 04.2012

Janitor

Elite Service
05.2008 - 03.2011

High School Diploma -

Rancho High

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