Overview
Work History
Education
Skills
Timeline
Generic

Gregory Rossiter

Carlisle,PA

Overview

15
15
years of professional experience

Work History

Sales Associate

AT&T
Carlisle, PA
08.2022 - Current
  • Greeted customers and provided exceptional customer service.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Handled customer complaints in a professional manner.
  • Worked with fellow sales team members to achieve group targets.
  • Assisted customers with product selection, sizing and styling.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.

Assistant Manager

Sprint/T-Mobile
Carlisle, PA
03.2018 - 08.2022
  • Managed customer service inquiries and complaints in a timely manner.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Communicated regularly with customers to gain insights into their needs.
  • Delegated daily tasks to team members to optimize group productivity.
  • Maintained up-to-date knowledge of company products and services.
  • Ensured compliance with safety regulations and company policies.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.

Sales Associate

Mountz Jewelers
Carlisle, PA
02.2016 - 03.2017
  • Greeted customers and provided exceptional customer service.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Worked with fellow sales team members to achieve group targets.
  • Assisted customers with product selection, sizing and styling.
  • Answered incoming telephone calls to provide store, products and services information.
  • Collected payments and provided accurate change.
  • Provided accurate information about products, prices and services.
  • Assessed customer needs to provide assistance and information on product features.
  • Maintained up-to-date knowledge of store merchandise and policies.

Diamond Department Manager

Jared Galleria Of Jewelry
Ft Myers , FL
05.2009 - 10.2015
  • Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
  • Collaborated with other departments to ensure smooth flow of operations across multiple teams.
  • Monitored daily sales figures to track trends in customer buying behavior.
  • Conducted regular performance reviews to monitor progress of individual employees.
  • Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Balanced workloads to meet targets without overtaxing employees.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.

Education

Mercyhurst University
Erie, PA

Skills

  • Business Development
  • Order Processing
  • Client Account Management
  • Contract Preparation

Timeline

Sales Associate

AT&T
08.2022 - Current

Assistant Manager

Sprint/T-Mobile
03.2018 - 08.2022

Sales Associate

Mountz Jewelers
02.2016 - 03.2017

Diamond Department Manager

Jared Galleria Of Jewelry
05.2009 - 10.2015

Mercyhurst University

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Gregory Rossiter