Gregory R. Phillips
Fort Worth,TX
Summary
Dedicated and customer focused professional, seeking a Front Desk or Receptionist position, Eager to leverage my organizational abilities. Skilled in customer service, scheduling, and administrative support. Excel,microsoft word, typing speed of 60 WPM, great problem-solving skills, and time management to enhance office operations and client satisfaction.
Overview
11
11
years of professional experience
Work History
Front Desk Assistant
Best Western inn suites
Lake Worth, Tx
06.2020 - Current
- Manage 7-phone lines with customers calls and complaints,Process guest registration, including collecting payment
- Training of new employees
- Verify guest id and credit cards expiration date is updated and accurate at all check ins to avoid fraud or charge backs
- Promote, answer questions and enroll guest in Best western reward program
- Maintain room status inventory
- Updated room availability status for front office system and property management software system.
- Communicate all pertinent shift information to General Manager and other front desk staff
- Maintain A clean lobby
Front Desk Manager/ Night Auditor
La Quinta inn & Suites
Fort Worth, Tx
05.2015 - 06.2020
- Manage 7-phone lines with customer calls or complaints, including collecting payment
- Train New Employees on all shifts
- Promote, answer questions and enroll guest in Laquinta/Wyndham reward program
- Answer phones, Book reservations, respond to emails and electronic reservations
- Making corrections to audit if unbalanced
- Maintain room status inventory
- Perform Key Inventory
- Communicate all pertinent shift information to General Manager and other front desk staff
- Making front desk schedule every two weeks
- Processing AR paperwork
- Processing Food Orders for Breakfast
- Respond to guest complaints.
Guest Service Representative
Motel 6
Fort Worth, TX
01.2014 - 05.2015
- Welcome guest upon entry to the hotel, assisted with check in and check out
- Answer phones, Book reservations, respond to emails and electronic reservations
- Issued room keys to guest and made certain that issued keys are correct
- Encoded and organized pertinent information and data into the computer
- Accommodate Guest request
- Communicating with hotel staff on the guest rooms
- Maintain a clean and neat desk and lobby area
- Upselling guest rooms and promoting hotel services.
Freight Manager
Dollar Tree
Fort Worth, Texas
02.2013 - 01.2014
- Decreased a average transaction time by 12% through efficient scanning with retail edge and bagging techniques
- Conducted accurate price checks for customers, reducing pricing errors by 28%.
- Achieved a 19% upsell rate by effectively promoting new product to customers during checkout.
- Collaborated with inventory team once a week, to reduce stock discrepancies resulting in a improved order accuracy
- Provided new training to new employees
- Scheduling of all employees on all shifts
- Monitored inventory levels, placed orders and maintained records of incoming and outgoing shipments.
Education
Diploma -
Gull Lake High School
Richland, MI01.2006
Skills
- Pleasant speaking voice
- Outstanding communication
- Excellent interpersonal
- Listening
- Excellent customer service
- Problem-solving
- Ability to work under pressure
- Microsoft Word
- PowerPoint
- Typing Speed 60 WPM
- Scheduling
- Data Entry
References
Available upon request
Timeline
Front Desk Assistant
Best Western inn suites
06.2020 - Current
Front Desk Manager/ Night Auditor
La Quinta inn & Suites
05.2015 - 06.2020
Guest Service Representative
Motel 6
01.2014 - 05.2015
Freight Manager
Dollar Tree
02.2013 - 01.2014
Diploma -
Gull Lake High School
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