Gregory Ruckman
Las Vegas,NV
Summary
Proven Maintenance Engineer with a track record of reducing equipment downtime at Four Queens Hotel and Casino, showcasing strong analytical problem-solving and time management skills. Excelled in high-stress environments, enhancing customer service standards across various roles. Demonstrated expertise in both technical troubleshooting and fostering positive client interactions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Maintenance Engineer
Four Queens Hotel and Casino
03.2023 - Current
- Reduced downtime through efficient troubleshooting and root cause analysis of equipment failures.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Performed troubleshooting and repair for complex electrical equipment.
- Organized and directed maintenance shutdowns and startups.
Pest Control Technician
Preventive Pest Control
06.2022 - 03.2023
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Upheld high standards of professionalism, maintaining a clean appearance and courteous demeanor while interacting with clients.
- Educated and advised customers on preventive measures to reduce pest infestations.
- Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources.
Expo/Food Runner/ Bus Boy
Lee Canyon Ski Resort
07.2021 - 04.2022
- Managed various responsibilities in an understaffed environment.
- Acquired comprehensive knowledge of kitchen operations.
- Coordinated food preparation with kitchen staff by calling out needed items.
- Strengthened teamwork skills in high-stress situations.
Security Officer
Bellagio Hotel and Casino
09.2020 - 05.2021
- Supervised the casino floor handling various incidents.
- Collaborated with security officers for on-the-fly problem-solving.
Valet Booth Attendant
Sahara Hotel and Casino
12.2019 - 03.2020
- Managed guest vehicles consistently.
- Assisted guests with loading and unloading luggage.
Front Coordinator
Maverick Helicopters
12.2018 - 12.2019
- Coordinated front desk operations for Grand Canyon helicopter tours tickets sales.
- Welcomed arriving guests.
- I managed the gift shop
Spa Attendant
Southern Highlands Spa
09.2017 - 11.2018
- Managed locker rooms, gym facilities, tennis courts, and pool areas.
- Washed and folded laundry.
- Upheld five-star-level vocabulary and etiquette.
Education
Associates Degree in Art -
International School of Moscow
01.2017
High School Diploma -
Desert Oasis High School
01.2016
Skills
- Analytical Problem Solving
- Time management
- Mathematics
- Customer service
- Decision making
References
- Dillan Urias, Former Coworker, +1 (702) 279-7126, durias60@gmail.com
- Jerry Acosta, Former Manager, (760) 713-7294, gerardo.acosta@saharalasvegas.com
- Betty Gonzalez, Family Friend, (702) 755-5974, Betty.gonza6@gmail.com
- Carrie, Food and Beverage Manager at the Bighorn, (773) 573-7319
Certification
EPA 608 Technician Certification
Timeline
Maintenance Engineer
Four Queens Hotel and Casino
03.2023 - Current
Pest Control Technician
Preventive Pest Control
06.2022 - 03.2023
Expo/Food Runner/ Bus Boy
Lee Canyon Ski Resort
07.2021 - 04.2022
Security Officer
Bellagio Hotel and Casino
09.2020 - 05.2021
Valet Booth Attendant
Sahara Hotel and Casino
12.2019 - 03.2020
Front Coordinator
Maverick Helicopters
12.2018 - 12.2019
Spa Attendant
Southern Highlands Spa
09.2017 - 11.2018
Associates Degree in Art -
International School of Moscow
High School Diploma -
Desert Oasis High School
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