Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gregory Ruffin

East Point

Summary

Knowledgeable instructor with robust background in organizing and implementing training programs that enhance employee skills and knowledge. Successfully coordinated multiple training sessions, leading to improved team performance and engagement. Demonstrated expertise in curriculum development and effective communication.

Overview

24
24
years of professional experience

Work History

Training Coordinator

Publix Grocery Store
Atlanta, GA
06.1998 - 09.2004
  • Developed and implemented training programs for new employees, enhancing onboarding experience.
  • Coordinated training schedules to ensure coverage across all departments, optimizing resource allocation.
  • Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.

Taxpayer Service Specialist

Internal Revenue Service, IRS
Atlanta, GA
09.1980 - 09.1997
  • Assisted taxpayers in understanding tax obligations and filing processes.
  • Resolved inquiries regarding tax law, regulations, and forms with accuracy.
  • Educated clients on available credits and deductions to optimize returns.
  • Processed and tracked taxpayer correspondence to ensure timely responses.
  • Led training sessions on tax updates and procedural changes for staff development.

Education

Bachelor of Science - Physics

Brown University
Providence, RI

Skills

  • Verbal and written communication
  • Coaching and mentor
  • New hire on-boarding
  • Course material creation
  • Coaching and development
  • Presentation

Timeline

Training Coordinator

Publix Grocery Store
06.1998 - 09.2004

Taxpayer Service Specialist

Internal Revenue Service, IRS
09.1980 - 09.1997

Bachelor of Science - Physics

Brown University