Skilled Bank Branch Manager with 14 years in banking, progressing through positions of increasing responsibility and establishing continuous record of success.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Branch Manager / Vice President
Umpqua Bank
Port Orchard, WashingtonWA
02.2022 - Current
Maintained friendly and professional customer interactions.
Engaged employees in business processes with positive motivational techniques.
Met deadlines by proactively managing individual and team tasks and streamlining processes.
Assessed employee performance and developed improvement plans.
Submitted loan applications to underwriter for verification and recommendation.
Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees.
Branch Manager 4 / Assistant Vice President
US Bank
Port Orchard, WA
08.2007 - 01.2022
Primary duties include coaching staff to customer experience and potential sales opportunities
Review branch balance sheet and income statements to confirm sales performance and trend spotting
Proactively search for sales opportunities for US Bank products and services to customers, with extensive knowledge of banking policies and procedures
Proficient in use of bank systems
Hiring Staff for branch and district
Supervised branch operations and made continuous improvements in each area.
Director of Future Bank Officers program for Northwest In-Store division
Captain of outbound Paycheck Protection Program team. Managed up to 125 independent contractors in various states and programs.
Education
Bachelor of Science - Finance
Western Governor’s University
Salt Lake City, UT
08.2009 - 08.2013
Skills
Staff Management
Sales professional
Business Development
Cash handling expertise
Financial analysis and reporting
Accomplishments
Awarded Difference Maker Award in Q2 2024
Awarded Difference Maker Award in Q3 2024
Awarded "Legends of Possible" Award in 2020.
Awarded "Pinnacle " Award in Q2 2014.
Awarded "Pinnacle " Award in Q3 2015.
Awarded "Pinnacle " Award in Q3 2016.
Awarded "Pinnacle " Award in Q4 2016.
Awarded "Annual Star of Excellence" Award in 2008.
Awarded "Quarterly Star of Excellence" Award in Q4 2007.
Awarded "Quarterly Star of Excellence" Award in Q1 2008.
Awarded "Quarterly Star of Excellence" Award in Q2 2008.
Awarded "Quarterly Star of Excellence" Award in Q3 2008.
Awarded "Quarterly Star of Excellence" Award in Q4 2008.
Awarded "Quarterly Star of Excellence" Award in Q1 2009.
Awarded "Quarterly Star of Excellence" Award in Q2 2009.
Awarded "Quarterly Star of Excellence" Award in Q3 2009.