Experienced in overseeing game tables with a close eye on accuracy, security and service standards. Talented trainer, team leader and manager with excellent problem-solving and relationship-building skills.
Overview
26
26
years of professional experience
Work History
Table Games Floor Manager
MGM Grand Detroit
09.2007 - Current
Increased productivity by implementing time-saving procedures for opening/closing tables and completing necessary paperwork accurately.
Improved inter-department communication by fostering strong relationships between table games staff and other casino departments.
Assisted in the training and development of new dealers, resulting in increased dealer proficiency and game knowledge.
Conducted regular performance evaluations of table games staff, identifying areas for improvement and providing constructive feedback.
Streamlined dealer rotation schedules for greater efficiency and improved team morale.
Owner
Signature Construction
03.1998 - 03.2010
Managed day-to-day business operations.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Consulted with customers to assess needs and propose optimal solutions.