GREGORY SEIDEL
Lewisville
Summary
Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with a strong background in cultivating positive relationships and exceeding goals. Excellent communicator with 12 years in a demanding call center environment as a Customer Service Representative. Exceptional communication skills Management experience Strong client relationship Training development aptitude
Overview
11
11
years of professional experience
Work History
CLIENT SERVICES SPECIALIST CCMS
Curantis Group LLC
07.2023 - Current
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Responsible for client access to the CCMS program.
- Responsible for client eligibility determination and documentation.
- Advice clients of their child care options in the CCMS program.
- Provide information about quality childcare to help parents make an informed choice of providers.
- Enter client information into the automated system.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
Fraud Specialist
Marcus by Goldman Sachs
09.2022 - 01.2023
- Recommended actions based on institutional policies to resolve fraudulent activities and prevent recurrence
- Identified fraudulent transactions by reviewing information across multiple systems and outside sources
- Developed case files for transaction corrections and criminal prosecution.
Customer Support Specialist
VPay
03.2019 - 09.2022
- Answered customer questions about policies and procedures with a friendly and knowledgeable approach
- Investigated and resolved customer concerns related to order inquiries and delivery tracking
- Maximized satisfaction by anticipating needs and consistently offering expert support
- Maintained 97% success rate on first-call resolutions, escalating complex concerns to supervisors or field personnel to achieve the necessary support
- Leveraged sales expertise to promote products and capitalized on upsell opportunities
- Answering all concerns on the Virtual payment as well as changing the payment method to direct deposit or paper check for the health provider.
Advanced Service Coordinator
Capital One Bank
06.2016 - 07.2018
- Act as front-line contact for customers regarding all aspects of their banking needs and concerns
- Perform account maintenance adjustments and customer requests in an accurate and timely manner
- Submit requests to the proper department to prevent recurring issues
- Actively listen to complaints and feedback to provide excellent customer service and other worthwhile solutions
- Establishing rapport with clients while providing information concerning their specific questions
- Exceeded goals through effective task prioritization and great work ethic.
Senior Customer Representative
Capital One Bank
02.2013 - 06.2016
- Delivered fast and friendly service to handle questions and service complaints
- Answered inbound calls to handle various concerns, set appointments and close sales
- Enhanced customer satisfaction with fast, knowledgeable service.
Education
AA - Biology -
Reading Area Community College
Reading, PASkills
- Fraud prevention
- Fault tracing & correction
- Customer Service
- Multitasking and Organization
- Adaptable and Resilient
- Handling Complaints
- Report Generation
- Product Knowledge
- Data Collection
- Information Security
- Document Control
- Quality assurance
- Adaptability and flexibility
Middle Initial
K
Love to read and learn, Love to travel
My travel to 48 states, Mexico, Canada, Jamaica, Costa Rica, Greece, Istanbul, UK ,Netherlands, Japan, South Korea, Guam, and the Philippines. . I have learned and have a better understanding of people.
I have read many books from Civil War novel to my favorite Lee Childs stories of Jack Reacher and many more.
Timeline
CLIENT SERVICES SPECIALIST CCMS
Curantis Group LLC
07.2023 - Current
Fraud Specialist
Marcus by Goldman Sachs
09.2022 - 01.2023
Customer Support Specialist
VPay
03.2019 - 09.2022
Advanced Service Coordinator
Capital One Bank
06.2016 - 07.2018
Senior Customer Representative
Capital One Bank
02.2013 - 06.2016
AA - Biology -
Reading Area Community College
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