Gregory Sextro
Gilbert,AZ
Summary
Dynamic Business Development Sales Consultant with a proven track record at Newfold Digital, excelling in customer relationship management and consultative sales. Skilled in CRM proficiency and persuasive communication, I consistently exceeded sales quotas by leveraging web technologies and services, enhancing customer retention. My collaborative approach and time management skills contributed to significant team achievements and customer satisfaction. Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
Overview
5
5
years of professional experience
Work History
Business Development Sales Consultant
Newfold Digital
2021.07 - Current
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to all inbound customers.
- Followed up with existing customers to provide additional support and address concerns.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Exceeded quota expectations consistently through diligent prospecting efforts and effective pipeline management techniques.
- Maximized customer retention by resolving issues quickly.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
Website Design Specialist
Endurance International Group
2019.06 - 2021.07
- Client Engagement: Initiate calls to establish strong connections with clients, ensuring they feel comfortable and understood.
- Vision Realization: Collaborate with clients to gather necessary information and align on expectations, transforming their visions into tangible designs.
- Design and Build: Lead the design and development process, creating customized websites tailored to client specifications.
- Review and Revise: Present completed products to clients, incorporating feedback and making necessary adjustments to meet their needs.
- Website Launch and Training: Successfully launch websites and provide clients with comprehensive training on website maintenance and management.
WordPress Live Support
Endurance International Group
2019.03 - 2019.06
- Improved overall efficiency of the Live Support team by contributing valuable suggestions during team meetings and brainstorming sessions.
- Served as a reliable resource for colleagues by sharing expertise on products, services, and support tools when needed.
- Reduced response time with prompt attention to customer concerns and efficient problem-solving techniques.
- Collaborated with team members to ensure seamless customer service, sharing knowledge and best practices.
- Escalated complex issues to appropriate departments for quick resolution, minimizing customer frustration.
- Managed high call volume while maintaining a professional demeanor, ensuring timely support for all customers.
Education
Bachelor of Arts - Broadcast Journalism
Ohio Center For Broadcasting
Cleveland, OHSkills
- Time Management
- Customer Relationship Management
- CRM proficiency
- Product and service knowledge
- Persuasive Communication
- Consultative Sales
- Lead Generation
- Web technologies and services
- Customer Service
- Customer Retention
Accomplishments
- Ranked in the top 5 for overall sales in 2022 and 2023.
- Top sales performer for Q1 and Q4 in 2023.
Timeline
Business Development Sales Consultant
Newfold Digital
2021.07 - Current
Website Design Specialist
Endurance International Group
2019.06 - 2021.07
WordPress Live Support
Endurance International Group
2019.03 - 2019.06
Bachelor of Arts - Broadcast Journalism
Ohio Center For Broadcasting
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