Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Timeline
Generic

Gregory Sholes

Bend,OR

Overview

22
22
years of professional experience
1
1
Certification

Work History

Retail Service Specialist

Oreilly Auto Pats
Bend, OR
06.2023 - Current
  • Determined complete order accuracy by examining merchandise to verify price and quantity.
  • Assisted management in training new employees on register operations and store policies.
  • Verified that all items were rung up properly at checkout counters.
  • Processed credit card payments quickly and efficiently while adhering to company policy regarding fraud prevention measures.
  • Greeted customers and provided assistance with product selection.
  • Maintained physical appearance of store with continuous attention to areas such as entryways and restrooms.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Trained, managed and motivated employees to promote professional skill development.
  • Researched out-of-stock items to find additional inventory in other store locations.
  • Counted and balanced registers.
  • Trained employees with knowledge to serve customers and deliver exceptional experiences daily.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Worked with team members to keep department clean, tidy, well-stocked, attractive and safe for shoppers.
  • Mentored newly hired staff in upselling techniques to improve sales.
  • Oversaw cashiers' drawers and payment processing to keep store finances accurate and prevent losses.
  • Ensured store was clean, neat and organized at all times.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Operated cash registers to accurately process payments from customers.
  • Engaged customers while solving issues and providing solutions with fast and accurate transaction processing.
  • Maintained knowledge of products and services offered and replenished products on sales floor.
  • Performed daily opening and closing procedures including counting money in the register drawer.
  • Restocked inventory as needed throughout the day to ensure adequate availability for customers' needs.
  • Processed credit card payments and counted back change and currency with accuracy rate.
  • Provided customer service by answering questions and resolving issues promptly.
  • Handled customer complaints professionally and courteously when necessary.
  • Assisted in the unloading of trucks, stocking shelves, setting up displays and organizing merchandise areas.
  • Replenished merchandise on shelves according to planograms ensuring proper rotation of stock.
  • Used Point of Sale register system to complete transactions.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Assistant Store Manager

knechts auto parts
Bend, OR
06.2003 - 04.2023
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Supervised cash handling processes to ensure accuracy of transactions.
  • Maintained inventory by checking merchandise to determine levels.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Trained new employees on store policies, procedures and customer service standards.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Oversaw aspects of maintenance, inventory, and daily activity management.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Provided training to new employees on company policies and procedures.
  • Coached and developed store associates through formal and informal interactions.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Education

Associate of Applied Science - Automotive

Central Oregon Community College
Bend, OR

Skills

  • Order accuracy
  • Employee training
  • Point of sale
  • Inventory management
  • Customer service
  • Cash handling
  • Sales techniques
  • Product knowledge
  • Problem resolution
  • Customer relations
  • Cash handling accuracy
  • POS system operation
  • Sales proficiency
  • Telephone etiquette
  • Empathy and patience
  • Customer engagement
  • Store operations
  • Merchandise display
  • Returns and exchanges
  • Complaint resolution
  • Opening and closing duties
  • Sales floor recovery
  • Returns processing
  • Orientation and training
  • Basic mathematics

Affiliations

I enjoy landscape photography, and the outdoors and tinkering with cars also.

Accomplishments

Third highest in sales the first month i worked for Oreilly Auto Parts.

Certification

Certified Parts Professional @ Oreilly Auto Parts .

Timeline

Retail Service Specialist

Oreilly Auto Pats
06.2023 - Current

Assistant Store Manager

knechts auto parts
06.2003 - 04.2023

Associate of Applied Science - Automotive

Central Oregon Community College

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Gregory Sholes