Gregory Sholes
Bend,OR
Overview
22
22
years of professional experience
1
1
Certification
Work History
Retail Service Specialist
Oreilly Auto Pats
Bend, OR
06.2023 - Current
- Determined complete order accuracy by examining merchandise to verify price and quantity.
- Assisted management in training new employees on register operations and store policies.
- Verified that all items were rung up properly at checkout counters.
- Processed credit card payments quickly and efficiently while adhering to company policy regarding fraud prevention measures.
- Greeted customers and provided assistance with product selection.
- Maintained physical appearance of store with continuous attention to areas such as entryways and restrooms.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Trained, managed and motivated employees to promote professional skill development.
- Researched out-of-stock items to find additional inventory in other store locations.
- Counted and balanced registers.
- Trained employees with knowledge to serve customers and deliver exceptional experiences daily.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Worked with team members to keep department clean, tidy, well-stocked, attractive and safe for shoppers.
- Mentored newly hired staff in upselling techniques to improve sales.
- Oversaw cashiers' drawers and payment processing to keep store finances accurate and prevent losses.
- Ensured store was clean, neat and organized at all times.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Operated cash registers to accurately process payments from customers.
- Engaged customers while solving issues and providing solutions with fast and accurate transaction processing.
- Maintained knowledge of products and services offered and replenished products on sales floor.
- Performed daily opening and closing procedures including counting money in the register drawer.
- Restocked inventory as needed throughout the day to ensure adequate availability for customers' needs.
- Processed credit card payments and counted back change and currency with accuracy rate.
- Provided customer service by answering questions and resolving issues promptly.
- Handled customer complaints professionally and courteously when necessary.
- Assisted in the unloading of trucks, stocking shelves, setting up displays and organizing merchandise areas.
- Replenished merchandise on shelves according to planograms ensuring proper rotation of stock.
- Used Point of Sale register system to complete transactions.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Assistant Store Manager
knechts auto parts
Bend, OR
06.2003 - 04.2023
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Supervised cash handling processes to ensure accuracy of transactions.
- Maintained inventory by checking merchandise to determine levels.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Trained new employees on store policies, procedures and customer service standards.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Provided training to new employees on company policies and procedures.
- Coached and developed store associates through formal and informal interactions.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
Associate of Applied Science - Automotive
Central Oregon Community College
Bend, ORSkills
- Order accuracy
- Employee training
- Point of sale
- Inventory management
- Customer service
- Cash handling
- Sales techniques
- Product knowledge
- Problem resolution
- Customer relations
- Cash handling accuracy
- POS system operation
- Sales proficiency
- Telephone etiquette
- Empathy and patience
- Customer engagement
- Store operations
- Merchandise display
- Returns and exchanges
- Complaint resolution
- Opening and closing duties
- Sales floor recovery
- Returns processing
- Orientation and training
- Basic mathematics
Affiliations
I enjoy landscape photography, and the outdoors and tinkering with cars also.
Accomplishments
Third highest in sales the first month i worked for Oreilly Auto Parts.
Certification
Certified Parts Professional @ Oreilly Auto Parts .
Timeline
Retail Service Specialist
Oreilly Auto Pats
06.2023 - Current
Assistant Store Manager
knechts auto parts
06.2003 - 04.2023
Associate of Applied Science - Automotive
Central Oregon Community College