Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Gregory Simmons

Merrillville,IN

Summary

Seasoned Operations Manager and talented leader with 10+ years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Multitasking Network Administrator with background in system upgrades and hardware monitoring. Determined employee with over 5 years of network component installation experience. Highly knowledgeable in system repairs and performance improvements.

Overview

21
21
years of professional experience

Work History

Operations Manager/Call Center Administrator

DirectBuy
01.2016 - 11.2023
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Analyzed and reported on key performance metrics to senior management.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Maintained and updated records, reports, files and communication information.
  • Monitored networks and network devices to resolve technical problems quickly.
  • Devised scripts and automation tools to improve system efficiency.

Manager

Mintel Comperemedia
05.2003 - 08.2015
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.

Education

High School Diploma -

Thornton Fractional South High School
Lansing, IL
06.1995

Skills

  • Logistics Oversight
  • Incidents Management
  • Customer Retention
  • Performance Reporting
  • Process Improvement
  • Performance Monitoring
  • Data Analysis
  • Technical Proficiency
  • Quality Assurance
  • Reporting and Analysis
  • VoIP Systems
  • Disaster Recovery

Additional Information

Proficient in Microsoft Excel, Powerpoint and Word

Timeline

Operations Manager/Call Center Administrator

DirectBuy
01.2016 - 11.2023

Manager

Mintel Comperemedia
05.2003 - 08.2015

High School Diploma -

Thornton Fractional South High School

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Gregory Simmons