Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Gregory Simmons

Gregory Simmons

Project Manager / Business Technology Consultant
Charlotte,NC

Summary

Experienced Project Manager / Business Technology Analyst with a strong track record of delivering results. Skilled in managing deliverables, deploying requirements, and improving process efficiency. Proficient in application development, staging, testing, and support. Adept at collaborating with stakeholders at all levels to achieve project goals. Demonstrated success in leading cross-functional teams in diverse environments.

Overview

21
21
years of professional experience
1
1

Introduction to Artificial Intelligence (AI)

1
1

Generative AI: Introduction and Applications - IBM

1
1

Generative AI: Prompt Engineering Basics - IBM

1
1

Introduction to Software Engineering - IBM

Work History

Project Manager /Business Technology Analyst

Duke Energy
01.2017 - 03.2024
  • Managed 10+ successful IT projects in 2023 Led teams in network security and application enhancements. Explanations of some of the projects are as follows


  • I led a project where Duke Energy needed to upgrade an existing web server from basic server authentication to Microsoft Azure Active Directory. I chose the MS Azure Active Directory solution to enhance security, implement single sign-on (SSO), enable multi-factor authentication (MFA) and cost savings. The upgrade was initiated following a cybersecurity evaluation that deemed the existing authentication method outdated.
  • I led a project team to develop an internal website for Duke Energy's new gym, "The Vault," at Charlotte Headquarters. My team created a streamlined sign-up process using a SharePoint backend for efficient tracking. This digital solution replaced manual methods, resulting in a 70% increase in efficiency for gym membership management. The project successfully modernized the employee fitness program registration process.
  • Spearheaded process optimization initiatives leveraging Microsoft Power Platform and Dataverse, increasing efficiency by 45%
  • Analyzed property management datasets with millions of records using Power BI to create interactive dashboards uncovering expense and occupancy trends
  • Owned third-party risk management (TPRM) process, collaborating with Cybersecurity to establish remediation plans and mitigate risks
  • Served as key on-call resource for NERC-CIP (North American Energy Reliability Company Critical Infrastructure Protection) compliance
  • Print Management projects – Printer testing and deployments (Manufacturers: HP and Xerox)

Senior Print Consultant

Strategic Staffing Solutions
11.2010 - 01.2017
  • Led team in setting up Print Architecture for Duke Energy Managed Print Services:
  • Collaborated with vendor and stakeholders in gathering all requirements to design print architecture
  • Used Visio for print process flows
  • Coordinated print deployments per building codes and security access protocols
  • Documented future state print technology road maps
  • Partnered with Cybersecurity to identify and remediated printer firmware vulnerabilities, establishing enterprise security baseline
  • Project managed print deployments throughout the Duke Energy infrastructure, including general corporate offices and nuclear facilities
  • Developed and executed testing procedures for wide and small format print devices, ensuring adherence to application requirements and standards
  • Maintained print server test queues and coordinated mainframe application testing through the Integrated Command Center (ICC)
  • Created Managed Print Services policy and procedures to enable cost reductions and digital conversion
  • Provided ongoing customer support to address print requirements and drive process improvements
  • Developed PowerShell scripts to automate configuration and management of Xerox MFP fleet, enabling centralized control of device settings, monitoring of printer statuses, and generation of usage reports, resulting in a 20% reduction in printer downtime and a 15% increase in IT productivity.
  • Worked with third party vendor to Integrate ServiceNow with HP MFP fleet to automate service requests, enabling proactive device monitoring, meter collection, supply replenishment, and incident ticketing, reducing printer downtime by 66% and optimizing fleet management.

Technical Support Manager

Sato America
11.2007 - 03.2010
  • Increased customer satisfaction ratings to 55%.
  • Managed customer contact center with 4 support representatives.
  • Developed and implemented training initiatives for new hires.
  • Streamlined support processes for improved efficiency and faster response times.

Account Manager

IBM
01.2003 - 04.2007
  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

Education

Bachelor of Science (BS) - Computer Information Science

Everest College
Tampa, FL

Skills

  • Project Management
  • Requirements Gathering & Analysis
  • Stakeholder Engagement
  • Policy & Procedure Development
  • Vendor & Contract Management
  • Technical Skills:
  • Microsoft Power Platform (Power Apps, Power Automate, Power BI) Microsoft Office (Word, Excel, PowerPoint, Outlook, Project) SQL Python Dataverse PowerShell ServiceNow

Certification

  • Introduction to Artificial Intelligence (AI) - IBM
  • Generative AI: Introduction and Applications - IBM
  • Generative AI: Prompt Engineering Basics - IBM
  • Introduction to Software Engineering - IBM

Timeline

Project Manager /Business Technology Analyst

Duke Energy
01.2017 - 03.2024

Senior Print Consultant

Strategic Staffing Solutions
11.2010 - 01.2017

Technical Support Manager

Sato America
11.2007 - 03.2010

Account Manager

IBM
01.2003 - 04.2007

Bachelor of Science (BS) - Computer Information Science

Everest College

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Gregory SimmonsProject Manager / Business Technology Consultant