Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gregory Simpson

Portland,OR

Summary

Dynamic and results-driven professional with extensive experience in customer service and security management at Trimet. Proven ability to enhance customer satisfaction through effective complaint handling and relationship building. Skilled in data entry and documentation, demonstrating a commitment to quality assurance and operational excellence. Strong communicator with a focus on continuous improvement.

Overview

19
19
years of professional experience

Work History

Customer Service Officer Supervisor

Trimet
Portland, OR
01.2024 - 02.2025

Addressed or changed unwanted behavior on the transit system or on transit property.

Offered customer oriented problem solving

Provided information as well as security and a liaison for all customers using the transit system

Provided updates on movement and all criminal felony level mischief directly to Transit Police

Armed Federal Security Officer

SkyNet
Portland, OR
03.2021 - 01.2024
  • Improved overall facility security through participation in vulnerability assessments and implementation of recommended improvements.
  • Demonstrated commitment to continuous improvement by staying current with industry trends, best practices, and emerging technologies in the field of security management.
  • Supported disaster preparedness efforts through participation in drills or exercises designed to test response capabilities in various scenarios.
  • Safeguarded classified information by enforcing strict access controls and adhering to established security standards.
  • Responded swiftly to emergency situations, coordinating with law enforcement agencies and providing accurate information for informed decisionmaking.
  • Participated in regular training sessions to maintain proficiency in use of firearms, self-defense techniques, and other critical skills necessary for effective job performance.
  • Demonstrated adaptability by adjusting security procedures as needed due to changing threat levels or evolving risk assessments.
  • Prevented unauthorized access to restricted areas by verifying credentials and maintaining strict adherence to entry protocols.

Property Management Assistant

Grid Property Management
Portland, OR
07.2018 - 12.2021
  • Assisted property manager in conducting regular inspections to maintain property standards and address any issues proactively.
  • Maintained positive relationships with tenants through clear communication and prompt responses to inquiries or concerns.
  • Enhanced tenant satisfaction by promptly addressing maintenance requests and ensuring timely resolution.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Supported smooth tenant move-ins and move-outs by scheduling inspections, managing paperwork, and facilitating key exchanges.
  • Prepared and maintained accurate records of tenant communication, lease agreements, and payment history for streamlined operations.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Improved property curb appeal with diligent attention to landscaping and exterior maintenance tasks.
  • Promptly responded to tenant complaints and concerns for over Number properties.

Inventory Manager

Staffmark
02.2015 - 12.2018
  • Created and updated regular inventory reports and records.
  • Maintained sufficient inventory levels to meet customer demands at all times.
  • Analyzed inventory data to identify and address stock discrepancies.
  • Participated in regular cycle counts to confirm accuracy of inventory records.
  • Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems.
  • Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
  • Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
  • Developed and implemented policies and procedures for inventory management.

Security Forces

USAF
Ramstein,Germany
05.2010 - 02.2015
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Organized and detail-oriented with a strong work ethic.
  • Responded quickly to emergencies while exercising sound judgment under pressure, mitigating potential risks to personnel and property.
  • Maintained strict adherence to military law enforcement standards, resulting in a safe environment for personnel and civilians.
  • Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles, and verifying deliveries prior to entrance to secure areas.
  • Participated in anti-terrorism measures by identifying potential threats and taking appropriate action to mitigate risk.
  • Patrolled base facilities and housing areas to deter crime, monitor activities, and provide force protection.
  • Trained new Military Police Officers on proper procedures and protocols, improving overall unit readiness and effectiveness.
  • Monitored gate activities, controlled traffic, and responded to emergencies on base.

Tactical Pararescue

Air Force Special Operations Command
Lackland, TX
05.2006 - 06.2010
  • Mentored junior soldiers, fostering professional growth and enhancing their understanding of military culture and values.
  • Improved mission success rate by effectively leading a specialized unit in various operations.
  • Reduced risk to personnel by implementing safety measures during training exercises and live-fire scenarios.
  • Provided expert guidance on airborne operations, ensuring safe execution of jumps and landings.
  • Maximized unit readiness with rigorous physical fitness and weapons proficiency training regimens.
  • Collaborated with inter-agency partners for joint operations, enhancing overall mission effectiveness.
  • Conducted intelligence-driven reconnaissance operations for critical strategic information gathering.
  • Enhanced team efficiency by conducting regular training sessions and evaluations.
  • Performed reconnaissance missions using advanced surveillance equipment, providing valuable intelligence data to support operational planning and decision-making processes.

Education

Dodge County High School
Eastman, GA
05.2006

Skills

  • Customer support
  • Complaint handling
  • Data entry
  • Customer focus
  • Call center operations
  • Documentation and reporting
  • Call center experience
  • Inbound call management
  • Records maintenance
  • Service recommendations
  • Account management
  • Employee development
  • Logistics coordination
  • Quality assurance monitoring
  • Customer service
  • Relationship building
  • Administrative support

Timeline

Customer Service Officer Supervisor

Trimet
01.2024 - 02.2025

Armed Federal Security Officer

SkyNet
03.2021 - 01.2024

Property Management Assistant

Grid Property Management
07.2018 - 12.2021

Inventory Manager

Staffmark
02.2015 - 12.2018

Security Forces

USAF
05.2010 - 02.2015

Tactical Pararescue

Air Force Special Operations Command
05.2006 - 06.2010

Dodge County High School
Gregory Simpson