Summary
Overview
Work History
Education
Skills
Education Certifications
Timeline
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Gregory Smith

Inman,SC

Summary

Results-driven IT professional with extensive experience at Lockheed Martin, specializing in system migrations and desktop troubleshooting. Proven track record in enhancing security through timely patching and user training. Adept at complex problem solving and delivering exceptional customer service, successfully migrating over 5,000 devices from Windows 7 to 10.

Overview

11
11
years of professional experience

Work History

Computer Technician

Compucom
Orlando, FL
01.2021 - 12.2024
  • Managed desktop hardware replacements and break/fix repairs for optimal system performance.
  • Led migration from Windows 7 to Windows 10 on various devices.
  • Reimaged devices to improve performance and bolster security measures.
  • Delivered remote support to quickly resolve user technical issues.
  • Implemented security patches and updates to protect systems from vulnerabilities.
  • Engaged with clients to discuss equipment needs and troubleshoot issues.
  • Analyzed and diagnosed system problems for efficient routing to repair services.
  • Instructed users in the effective use of hardware and software applications.
  • Installed and tested operating systems, applications, updates, patches, and service packs.

Desktop Support Technician

Adcomm
Longwood, FL
07.2018 - 11.2020
  • Troubleshot and repaired desktop hardware across Longwood and Merritt Island offices.
  • Executed break/fix procedures for printers, laptops, monitors, phones, and keyboards.
  • Visited Merritt Island office three times weekly to resolve tickets and assist projects.
  • Performed imaging of desktop hardware and software, installing and removing corporate applications.
  • Led quarterly PC reimaging project, migrating approximately 350 devices from Windows 7 to 10 over network.
  • Managed deployment of iPhones, iPads, and Macs, including reimaging processes.
  • Administered Active Directory for password resets and computer assignments.
  • Generated security reports using Viper application and created additional DSN server reports.

Cyber Security

Lockheed Martin
Orlando, FL
10.2017 - 06.2018
  • Executed desktop hardware replacement, break/fix, and build-outs for all employees at main location.
  • Migrated 5,000 devices from Windows 7 to Windows 10 using SCCM.
  • Tagged and inventoried laptops and devices to maintain accurate asset records.
  • Updated network policies and conducted audits on policy rights.
  • Deployed iPhones, iPads, and Macs across the organization.
  • Performed hard drive patches to enhance system performance.
  • Generated security reports for various management purposes.
  • Supported development of security remediation strategies and monitored device compliance.

Field Technician

Seminole County Public Schools
Orlando, FL
04.2017 - 09.2017
  • Reimaged over 3,000 devices from Windows 7 to 10 across all Seminole County middle and elementary schools.
  • Configured desktop hardware and installed necessary software to ensure functionality.
  • Executed Active Directory tasks for account unlocking and password resets.
  • Performed Break/Fix repairs on desktop hardware in classrooms and offices.
  • Managed TCP/IP networking configurations including ipconfig and ping commands.
  • Troubleshot peripheral devices to maintain operational efficiency.

Field Technician (Migration Project)

Florida Hospital
Orlando, FL
07.2016 - 09.2017
  • Conducted migration of over 1,000 devices from Windows 7 to 10 utilizing SCCM and network infrastructure.
  • Oversaw desktop hardware replacements and configurations for employees in various Central Florida locations.
  • Delivered break/fix support for desktop hardware including printers, monitors, and laptops.
  • Contributed to significant projects like VoIP phone recognition software installations.
  • Played a key role in Windows 7 to 10 migration project ensuring minimal disruption.
  • Implemented product deployments that upgraded and replaced outdated company software.
  • Troubleshot network connectivity issues to maintain operational efficiency.
  • Coordinated deployment of iPhones, iPads, and Macs enhancing productivity across teams.

IT Analyst

Bay State Pools
09.2013 - 01.2015
  • IT support to include inputting service request into ticketing system, taking customer calls, basic troubleshooting (rebooting systems, resetting passwords, etc.).
  • Record keeping including keeping and updating customer contact information.
  • Notifying customers of status on work orders.
  • Experience with MS office software, including productivity software and security solutions.

Education

Some College (No Degree) - Information Technology

New Horizon
Orlando, FL

Skills

  • Desktop troubleshooting
  • Hardware replacements
  • System migrations
  • Remote support
  • Security patches
  • Complex problem solving
  • User training
  • Network configuration
  • Active Directory
  • Customer service
  • Computer imaging
  • Virus removal
  • Remote troubleshooting
  • Workstation testing
  • Printer setup
  • Email account set up
  • Microsoft Excel

Education Certifications

  • CompTIA Network+ Certified
  • CompTIA A+ Certified

Timeline

Computer Technician

Compucom
01.2021 - 12.2024

Desktop Support Technician

Adcomm
07.2018 - 11.2020

Cyber Security

Lockheed Martin
10.2017 - 06.2018

Field Technician

Seminole County Public Schools
04.2017 - 09.2017

Field Technician (Migration Project)

Florida Hospital
07.2016 - 09.2017

IT Analyst

Bay State Pools
09.2013 - 01.2015

Some College (No Degree) - Information Technology

New Horizon

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