Gregory Soutter
Marion,Ma
Summary
Hospitality-focused General Manager, with over 23 years of experience. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Self-Motivated, organized, detail-oriented team player, proven to work effectively and cohesively with management and staff. An innovative problem-solver with experience in conceptualizing and implementing various training strategies while maintaining brand standards & company culture. Core Strengths include: Scheduling & Labor Control Product & Quality Control Sales & Marketing Purchasing / Cost Control Staffing & Development Banquet operations Implementation of programs Policies & Procedures
Overview
31
31
years of professional experience
Work History
General Manager
Maggiano's Little Italy
Boston, MA
01.2006 - Current
- Managed full-service restaurant that generated 12.4 million in annual sales
- Coached and developed a leadership team of 13 Chefs and Managers
- Developed a culture of team play, excellence and growth
- Restaurant of the Region 2017
- Most Turn Around Restaurant of the Year 2017
- Restaurant of the Year 2017 & 2022
- Year of Year Sales growth 2022, 2023
- Implemented and monitored training programs that reduced turnover, increased sales and lowered labor costs
- Partnered with community to host fundraising for local charities
- Applied performance data to evaluate and improve operations, targeted to current business conditions and forecasted needs
- Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions
- Mentored several current leaders in the Future Leadership Training Program
- Key operations manager for implementation of Aloha POS.
General Manager
Skyline Restaurant
Quincy, MA
01.2000 - 01.2006
- Managed full-service restaurant that generated 3.1 Million in annual sales
- Development of hiring and training program for front of the house, back of the house, management and banquet staff
- Established purchasing program and food specifications with vendors
- Developed menu's, advertising strategies and seasonal promotions as well as layout and design for print
- Supervised team that consisted of 4 Assistant managers and function coordinator
- Developed sales, performance, profitability, hospitality, operations and quality control standards
- Developed budgets and profit & loss statements.
General Manager
Amelia's Restaurant
Quincy, MA
01.1994 - 01.2000
- Managed full-service restaurant that generated 2.1 Million in annual sales
- Interviewing, hiring, scheduling and training of management team and staff
- Oversaw general maintenance and operations
- Maintained financial statements, purchasing, staffing/scheduling as well as inventory/supply replenishment.
Education
United States Navy
Virginia Beach, VA01.1991
Certification in Business and Hospitality in the Ski industry.
University of Maine
Proficient in OpenTable, Hot Schedules, Aloha POS System, MenuLink, Oracle Taleo, MS Word and MS Excel
Computer Systems
Skills
- Scheduling & Labor Control
- Product & Quality Control
- Sales & Marketing
- Purchasing / Cost Control
- Staffing & Development
- Banquet operations
- Implementation of programs
- Policies & Procedures
- Customer Retention
Activities
- Guest Speaker; San Jose State 2019, Milford Public Schools 2017,2018, Powell Public Schools 2015.
- Club Volleyball Coach 2006 - current, 6 yrs. on National level
Timeline
General Manager
Maggiano's Little Italy
01.2006 - Current
General Manager
Skyline Restaurant
01.2000 - 01.2006
General Manager
Amelia's Restaurant
01.1994 - 01.2000
United States Navy
Certification in Business and Hospitality in the Ski industry.
University of Maine
Proficient in OpenTable, Hot Schedules, Aloha POS System, MenuLink, Oracle Taleo, MS Word and MS Excel
Computer Systems
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