Gregory Spinks
Stony Brook,NY
Summary
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success. Highly-motivated with the desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly, mastering new skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Senior Systems Network Professional
Sourcepass, Inc
Melville, NY
10.2013 - Current
- Provide Tier 3 support for Cloud, Network, Voice, Security, Hardware and Software systems
- Conducted tests on new products prior to deployment in production environments.
- Developed scripts for automating administrative tasks such as, software installation or removal, backups, configuration changes or server restarts.
- Provided remote support for customers in resolving network connectivity problems.
- Provided training on new technologies or applications to end users.
- Maintained accurate records of customer interactions, service requests and repairs.
- Implemented new technologies to improve operational efficiency.
- Assisted with the development of data security plans to protect sensitive information from unauthorized access or destruction.
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Trained and developed numerous helpdesk technicians in a fast paced tight deadline environment
- Developed solutions for hardware and software compatibility
- Implement, Manage and maintain company security policies using GPO and Intune configuration policies
- Migrated legacy systems to AWS
- Maintained and managed company network infrastructure including routers, switches, firewalls and access points
- Configured routers and switches to support LANs, WANs and wireless networks.
- Developed, tested and implemented network security solutions to protect corporate data.
- Designed and deployed secure wireless networks in accordance with industry best practices.
- Monitored user accounts for compliance with corporate policies on security access privileges.
- Researched emerging technologies to identify potential solutions for business needs.
- Troubleshot network problems including latency issues, system crashes and other technical errors.
- Collaborated with other departments on projects requiring integration between different systems.
- Implemented patches, upgrades and fixes to ensure maximum uptime of systems.
- Managed the installation of new computer hardware, software and peripherals.
- Analyzed existing network infrastructure for potential performance improvements.
- Conferred with network users about solutions to existing system problems.
- Promoted continuous improvement for IT governance processes.
- Planned, tested and supported high-availability infrastructures.
- Analyzed intricate server issues and supported large enterprise and business-critical applications.
- Increased system security and performance with proactive changes.
- Configured, monitored and maintained email applications or virus protection software.
- Submitted recommendations regarding infrastructure overhauls.
- Created documentation for installation processes, user guides, procedures and policies.
Level 2 IT Support Engineer
CHIPS Technology Group
Woodbury, NY
09.2010 - 12.2012
- Configured security settings in accordance with corporate policies and best practices.
- Implemented patches or hotfixes for resolving compatibility issues between applications and the operating system.
- Provided technical support and troubleshooting to end users accessing applications via Citrix XenApp.
- Investigated problems reported by users in order to identify root causes and develop solutions.
- Supported mobile devices such as iPads or tablets connecting remotely via VPN connections.
- Developed processes for automating administrative tasks related to Citrix XenApp deployments.
- Managed Windows Server OS updates on the Citrix XenApp server environment.
- Maintained documentation regarding configuration changes, patching schedules.
- Tested new versions of applications prior to deploying them into production environments.
- Performed daily maintenance activities such as checking log files, monitoring disk space usage.
- Designed architecture of a highly available Citrix environment using load balancing techniques.
- Deployed new software applications through the Citrix XenApp platform.
- Resolved user issues related to application access, printing, and other network services.
- Analyzed intricate server issues and supported large enterprise and business-critical applications.
- Created technical design solutions for end users, consultants, and contractors.
- Facilitated the migration of systems and data, minimizing downtime and data loss.
- Trained staff on new technologies and systems, enhancing team skills and productivity.
- Developed and enforced IT policies and procedures, aligning with industry best practices.
- Identified, diagnosed and resolved network problems.
- Assisted with developing new strategies for improving overall network performance.
Support Technician
Overseas Military Sales Group
Syosset, NY
01.2008 - 08.2010
- Maintained accurate records of customer interactions and service requests.
- Assisted in the development and implementation of new processes related to IT support activities.
- Diagnosed system errors and troubleshot technical issues for clients.
- Installed, configured and maintained hardware and software components of computer systems.
- Created detailed reports documenting customer support incidents as well as resolutions provided.
- Implemented security measures to protect data from unauthorized access or malicious attacks.
- Tracked all open tickets in a ticketing system database with complete resolution details.
- Performed routine backups of critical data files according to established procedures.
- Resolved escalated customer complaints in a timely manner.
- Configured user accounts, passwords, file permissions, and email accounts as needed for client use.
- Provided technical support to customers via phone, email and remote access applications.
- Investigated and troubleshot complex network-related problems in a timely manner.
- Configured and maintained various network devices such as routers, switches, firewalls.
Education
CCNA - Cisco Networking
E.J. Milliken Technical Center
Oakdale, NY06-2006
Bachelor of Science - Computer Science
Suffolk County Community College
Selden, NYSkills
- Firewall Administration
- Network Performance Optimization
- Load Balancing Techniques
- Cloud Computing Integration
- Wireless Network Deployment
- VPN Configuration
- Virtualization Technologies
- Network Security Management
- Advanced troubleshooting
- Virus Protection
- Disaster Recovery
- Hardware Installation
- System Testing
- Application Configuration
- Network Administration
- Professional Demeanor
- Quick Learner
- Amazon Web Services
- Automation Management
- Monitoring and Logging
- API Gateway Configuration
- Mobile Device Management
- Data Backup
- Teamwork and Collaboration
- Attention to Detail
- VMware and Oracle VM
- Root Cause Analysis
- IP Addressing and Subnetting
- VoIP Systems
- Self Motivation
- Time Management
- Database Administration
- Scripting Languages
- Expert Diagnostics
- Software Deployment
- Customer Support
- Maintenance Scheduling
- User Training
- Customer Needs Assessment
- Technical Documentation
- Account Administration
- Remote Technical Support
Affiliations
- Hockey (New York Rangers)
- Football (New York Jets)
- Fishing/Boating
- Traveling
- Surfing
- Cars/Motorcycles
Certification
- CompTIA A+
- CompTIA Network+
- CompTIA Security+
- Microsoft Azure Virtual Desktop Specialty
References
References available upon request.
Timeline
Senior Systems Network Professional
Sourcepass, Inc
10.2013 - Current
Level 2 IT Support Engineer
CHIPS Technology Group
09.2010 - 12.2012
Support Technician
Overseas Military Sales Group
01.2008 - 08.2010
CCNA - Cisco Networking
E.J. Milliken Technical Center
Bachelor of Science - Computer Science
Suffolk County Community College
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