Summary
Overview
Work History
Education
Skills
Aviation
Timeline
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Gregory Stephens

Cape Coral,FL

Summary

Hardworking Technical Director versed in risk, challenges and production requirements in Telecommunications. Offering 23 years of progressive experience as well as expertise in managing programs and building successful teams focused on creating high-quality work.

Overview

23
23
years of professional experience

Work History

Technical Manager

Hamilton Relay
02.2005 - Current
  • Managed implementation of new technological improvements resulting in increased efficiency.
  • Recruited and trained IT team members.
  • Generated earned value management data capture spreadsheets and reports for management.
  • Managed deliverable estimates, negotiated resource conflicts and allocated resources.
  • Pushed for and implemented SIP based telecommunications system, while till utilizing legacy backend system which saves approximately one million/year in inbound and outbound costs.
  • Evaluated customer impact risk, reputation risk and regulatory risk.
  • Communicated cross-functionally with technology leaders across analysis, architecture, build, quality assurance, deployment and support teams on project execution.
  • Evaluated reputation risk and regulatory risk.
  • Guided, coached and lead project teams, delegating tasks and evaluating performance and progression of project pace.
  • Developed suggestions for technical process improvements to optimize resources.
  • Gathered requirements and maintained communication between project teams, internal clients and external stakeholders.

Programmer Analyst

Hamilton Telecommunications
02.2000 - 02.2005
  • Authored code fixes and enhancements for inclusion in future code releases and patches.
  • Updated documentation with project deviations to capture changes.
  • Identified causes of issues within applications and determined which modifications needed to be made.
  • Participated in design sessions with clients to ascertain project specifications.
  • Developed industry innovations that were granted two patents.
  • Planned computer systems using information engineering, data modeling, and structured analysis.
  • Responded to and remedied critical issues to limit downtime.
  • Directed software design and development to meet client needs for functionality and performance.
  • Performed regression and system-level testing to verify software quality prior to release.

Education

MBA - Buisness

Brenau University
Gainesville, GA
01.1995

Bachelor of Science - Physics

University of Nebraska - Lincoln
Lincoln, NE

Skills

  • Predictive and Preventive Maintenance
  • IT Systems Support
  • Training Junior Team Members
  • Performance Metric Design
  • Employee Development
  • Project Management Expertise
  • Employee Recruitment
  • Systems Analysis
  • Change Management Process
  • Job Assignments
  • Time Management
  • Vendor Relations
  • Technical Innovation Expertise

Aviation

Working on a lifetime dream of becoming a Private Pilot. 

Timeline

Technical Manager

Hamilton Relay
02.2005 - Current

Programmer Analyst

Hamilton Telecommunications
02.2000 - 02.2005

MBA - Buisness

Brenau University

Bachelor of Science - Physics

University of Nebraska - Lincoln

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Gregory Stephens