Gregory Stevens
Albuquerque,New Mexico
Summary
Accomplished Lead Installer with 20 years at Mountain West Sales, recognized for excellence in customer satisfaction and quality assurance. Strong ability to mentor teams and refine processes, leading to timely project completions. Skilled in gasfitting and effective communication, ensuring safety and efficiency in installations while fostering client relationships.
Overview
1
1
Certification
Work History
Lead Installer
Mountain West Sales
- Improved customer satisfaction by providing efficient and accurate installations.
- Reduced installation errors, implementing thorough quality control measures.
- Mentored junior installers, fostering a positive learning environment for skill development.
- Established strong relationships with clients through excellent communication skills and professionalism throughout the entire installation process.
- Provided on-site supervision, ensuring proper adherence to safety regulations and protocols.
- Resolved technical issues efficiently, utilizing extensive knowledge of product specifications and performance capabilities.
- Exceeded company targets consistently by completing high-quality installations ahead of deadlines.
- Conducted post-installation inspections, guaranteeing customer satisfaction and addressing any concerns promptly.
- Collaborated with sales teams to provide accurate estimates and timelines for potential clients.
- Streamlined installation processes for increased productivity and faster project completion.
- Loaded and unloaded building materials used for construction.
- Managed inventory effectively, maintaining adequate stock levels for ongoing projects while minimizing overstock costs.
- Participated in industry training programs, staying updated on the latest technologies and best practices in the field of installations.
- Enhanced team collaboration with effective communication of project goals and requirements.
- Maintained detailed records of completed installations, ensuring seamless handover to service departments for ongoing maintenance support.
- Assisted in developing new procedures for more efficient installations based on emerging trends in the industry.
- Developed customized installation plans to cater to individual client needs and preferences.
- Removed damaged tile, brick and mortar as part of project demolition.
- Laid out materials and system components to prepare for installation.
- Installed complete systems at new residential and business construction sites.
- Calculated materials and time needed for each job.
- Completed troubleshooting of malfunctions and diagnosed issues.
- Developed and maintained professional relationships with customers and vendors to promote loyalty and referrals.
- Communicated quickly and accurately with supervisors about problematic sites, missed installations or other issues.
- Used appropriate PPE to reduce risks when working with electrical and communications systems.
- Operated tools, equipment, and machinery according to safety standards.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
Education
GED -
Sandia
AlbuquerqueSkills
Journeyman gasfitter license
20 years of detailed customer experience
Worked with most of the largest contracting companies in town
Certification
Journeyman gas fitter
Timeline
Lead Installer
Mountain West Sales
GED -
Sandia