Summary
Work History
Education
Skills
Additional Information
Timeline
pwb

Gregory Straley

Charlevoix ,Michigan

Summary

Reliable professional with 20+ years of experience handling mechanical needs. Knowledgeable, dedicated and offering superior skills in labor intensive, time sensative and complex problem resolution.

Work History

Deli Associate

Family Fare Supermarket
Charlevoix
04 2024 - Current
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Learned other teammates' work tasks to train as backup.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.
  • Enhanced customer satisfaction by providing exceptional service and accurately fulfilling deli orders.
  • Helped maintain appropriate inventory levels by assisting with ordering processes as needed.
  • Handled customer complaints professionally and efficiently, resolving issues to the satisfaction of both the customer and management.
  • Backed up servers by setting up trays and completing some food deliveries.
  • Prepared salads, soups and sandwiches for customers.

Order Fulfillment Associate

Home Depot
Three Rivers MI
09 2023 - 04 2024
  • Followed procedures at all times for personal and team safety.
  • Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
  • Prevented stockouts by closely monitoring inventory levels and proactively notifying management when replenishment was necessary.
  • Resolved customer inquiries regarding order status or issues promptly and professionally, demonstrating excellent communication skills throughout interactions.
  • Developed strong familiarity with warehouse technology systems, enabling quick navigation through inventory databases and expedited processing of orders.
  • Increased customer satisfaction with timely and accurate order delivery through diligent inventory management.
  • Assisted in training new associates, sharing best practices for efficient order fulfillment operations and creating a supportive team environment.
  • Managed returns process efficiently, inspecting returned items for damages and restocking them accordingly in a timely manner.
  • Adhered to quality control standards for each order, ensuring that customers received products meeting their expectations.
  • Exceeded performance metrics regularly, demonstrating a strong work ethic and commitment to order fulfillment excellence.

Deli Associate

Family Fare
Boyne City
03 2023 - 09 2023
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.
  • Collaborated with team members to efficiently complete daily tasks and consistently meet customer needs.
  • Increased deli sales through the effective promotion of featured items and specials.
  • Effectively managed time-sensitive tasks such as food preparation for large catering orders while balancing day-to-day responsibilities of serving customers.
  • Listened carefully to customer instructions and prepared orders according to those preferences.
  • Created appealing food arrangements for party trays and specialized orders.
  • Developed strong rapport with regular customers, fostering loyalty through personalized service and attention to detail.
  • Prepared high-quality sandwiches, salads, and other deli products for customers, resulting in repeat business.
  • Supported store operations by adhering to proper food handling procedures and sanitation guidelines at all times.
  • Provided support during busy periods by quickly stepping into different roles within the deli department as needed.
  • Contributed to positive customer experiences by promptly addressing concerns and providing knowledgeable product recommendations.
  • Participated in ongoing training initiatives, staying up-to-date on relevant industry knowledge and best practices within the deli department.
  • Enhanced customer satisfaction by providing exceptional service and accurately fulfilling deli orders.
  • Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples, and response to particular requests.
  • Demonstrated strong multitasking abilities while managing multiple orders simultaneously without sacrificing quality or accuracy.
  • Assisted in inventory management, reducing waste by rotating stock appropriately and monitoring expiration dates.
  • Ensured timely replenishment of supplies during peak hours, minimizing potential disruptions to customer service levels.
  • Assisted with maintaining an appealing deli display, showcasing fresh products and enticing customers to make a purchase.

Warehouse Worker

Bulmann Dock & Lift
Boyne City MI
03 2020 - 06 2023
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Checked packages and merchandise for damage and notified vendors.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Consistently lifted materials weighing as much as 150 pounds.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Operated forklift to safely move and safeguard stock and supplies in warehouse.
  • Performed general housekeeping and cleaning tasks.
  • Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Achieved timely dispatch of orders using effective time management strategies during the picking process.
  • Performed routine maintenance checks on warehouse equipment to ensure optimal functionality at all times.
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
  • Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
  • Supported customer satisfaction efforts through prompt resolution of delivery issues or discrepancies as needed.
  • Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
  • Participated in continuous improvement initiatives to streamline workflows and optimize productivity levels.

Dock and lift installation

Bulmann Dock & Lift
Boyne City MI
03 2020 - 06 2023
  • Contributed to environmental sustainability efforts by implementing waste reduction initiatives on the docks.
  • Enhanced safety standards through ongoing maintenance of equipment and adherence to regulations.
  • Assisted in budget planning for dock operations, identifying cost-saving opportunities while maintaining quality standards.
  • Ensured proper storage of hazardous materials, adhering to safety guidelines and preventing accidents.
  • Managed inventory of parts and supplies for installations, preventing delays due to shortages.
  • Coordinated with supervisors to prioritize tasks based on deadlines and customer requirements, ensuring timely completion of projects.
  • Contributed valuable ideas during team meetings when discussing ways to improve installation processes or meet specific client needs.
  • Adhered to industry standards while performing installations, contributing to the company''s reputation for quality service.
  • Provided technical assistance during installations, resolving issues efficiently and effectively.
  • Maintained open communication with clients throughout installation projects, addressing any concerns promptly and professionally.
  • Conducted regular equipment maintenance, minimizing downtime and maximizing performance.
  • Exceeded company expectations regarding project turnaround times by effectively managing workload and prioritizing tasks.
  • Continuously updated knowledge of industry trends and best practices for efficient installations through professional development opportunities.
  • Enhanced production efficiency by streamlining installation processes and implementing improvements.
  • Collaborated with team members to complete installations on time, ensuring customer satisfaction.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.
  • Managed maintenance activities, supervised staff, and inspected equipment.
  • Worked with diverse types of weather and ground conditions.
  • Diagnosed and repaired problems with electrical and mechanical systems.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
  • Tested systems, noting issues and completing preventive maintenance.
  • Completed preventive maintenance on machines to enhance production and maintain quality.
  • Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
  • Handled emergency situations professionally, maintaining clear communication with relevant parties during incidents.
  • Trained new employees on job responsibilities, fostering a culture of teamwork and continuous improvement.

Property Management Assistant

Samuel Bowmen
Boyne City MI
03 2020 - Current
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
  • Improved property curb appeal with diligent attention to landscaping and exterior maintenance tasks.
  • Enhanced tenant satisfaction by promptly addressing maintenance requests and ensuring timely resolution.
  • Assisted property manager in conducting regular inspections to maintain property standards and address any issues proactively.
  • Maintained positive relationships with tenants through clear communication and prompt responses to inquiries or concerns.
  • Promptly responded to tenant complaints and concerns for over 5 properties.

Property Maintenance Worker

Samuel Bowman
Boyne City MI
03 2020 - Current
  • Coordinated successful unit turnovers between leases by quickly completing necessary repairs and cleaning tasks within tight deadlines.
  • Reduced repair costs by identifying and fixing minor issues before they escalated into larger problems.
  • Performed seasonal maintenance tasks like snow removal or gutter cleaning to keep properties safe and functional throughout the year.
  • Contributed to the team effort during major renovation projects by assisting with demolition, painting, carpentry work, or other specialized tasks as needed.
  • Collaborated with property managers to develop cost-effective maintenance plans for each property.
  • Increased safety on properties by conducting regular fire alarm tests, replacing faulty smoke detectors, and ensuring emergency exits were clear and accessible.
  • Participated in ongoing training opportunities to stay current on industry trends and expand knowledge of best practices in property maintenance.
  • Collaborated with fellow maintenance workers to complete larger projects efficiently and effectively, fostering a positive team atmosphere.
  • Maintained a safe work environment by adhering to company safety policies and procedures during all maintenance tasks.
  • Improved property curb appeal by performing regular landscaping tasks, including mowing lawns, trimming hedges, and planting flowers.
  • Developed strong relationships with tenants through respectful communication and prompt attention to their needs or concerns.
  • Streamlined work order process by establishing an effective system for tracking and prioritizing tasks.
  • Assisted with the implementation of energy-efficient initiatives at properties, such as installing LED lighting or low-flow plumbing fixtures to reduce utility costs.
  • Optimized use of resources by keeping an organized inventory of tools, equipment, and maintenance supplies at all times.
  • Ensured tenant satisfaction by promptly addressing maintenance requests and resolving issues in a timely manner.
  • Enhanced overall living environment for tenants by maintaining clean common areas, including hallways, laundry rooms, and outdoor spaces.
  • Conducted routine inspections of properties to identify potential hazards and necessary repairs.
  • Maintained detailed records of all maintenance activities, allowing for efficient planning and budgeting.
  • Proactively identified opportunities for improvement in property maintenance processes, making recommendations to management for necessary changes.
  • Followed instructions from supervisor regarding daily job tasks and duties.
  • Performed preventive maintenance and repairs on various types of equipment.
  • Replaced worn or broken parts on machines and equipment.
  • Completed preventive maintenance on machines to enhance production and maintain quality.
  • Rewired and replaced faulty electrical components in equipment.
  • Reported issues to property manager so effective resolutions could be put into place.
  • Conducted regular inspections of equipment to promptly identify issues that could cause machinery malfunctions.
  • Positively engaged with customers and maintained professional appearance as company representative.
  • Detected and repaired machinery faults using electrical and manual testing methods.
  • Inspected, tested and adjusted mechanical and electrical systems to facilitate proper functioning.
  • Executed tasks within time and budget constraints.
  • Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
  • Repaired and replaced pumps, valves and motors.
  • Safely and effectively handled wide range of cleaning products and solutions.
  • Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.
  • Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
  • Wrote and revised maintenance procedures.

Education

Architectural & Construction Technology

Three Rivers Jr/Sr High School
03.2000

Skills

  • Lighting fixture maintenance
  • Trash removal
  • Plumbing
  • Heavy lifting
  • Daily cleaning and sanitation
  • HVAC systems
  • Drywalling
  • Safety Procedures
  • Painting
  • Written Communication
  • Google Workspace
  • Teamwork and Collaboration
  • Flexible and Adaptable
  • Planning and Coordination
  • PPE Compliance
  • Cultural Awareness
  • Dependable and Responsible
  • Problem-Solving
  • Decision-Making
  • Attention to Detail
  • Good Telephone Etiquette
  • Teambuilding
  • Interpersonal Communication
  • Multitasking Abilities

Additional Information

  • I have over 10 years of experience in general maintenance, including plumbing, electrical work, and carpentry. In my previous role, I handled a variety of tasks such as repairing plumbing fixtures, troubleshooting electrical issues, and performing routine maintenance on building structures.
  • 1. *Tool proficiency*:
  • - Power tools (e.g., circular saw, drill press, impact driver)
  • - Hand tools (e.g., tape measure, level, chisel set)
  • - Specialized tools (e.g., jigsaw, router, sanders)
  • 2. *Carpentry techniques*:
  • - Framing (e.g., walls, floors, roofs)
  • - Finishing (e.g., trim, molding, doors)
  • - Cabinetry (e.g., building, installing)
  • - Furniture making
  • 3. *Materials knowledge*:
  • - Lumber (e.g., types, grades, uses)
  • - Plywood and oriented strand board (OSB)
  • - Drywall and plaster
  • - Roofing materials (e.g., shingles, membranes)
  • 4. *Construction methods*:
  • - Building codes and regulations
  • - Blueprint reading and interpretation
  • - Estimating and measuring materials
  • - Safety protocols and procedures
  • 5. *Specialized skills*:
  • - Stair building and installation
  • - Window and door installation
  • - Flooring installation (e.g., hardwood, tile, carpet)
  • - Deck building and repair
  • 6. *Problem-solving and critical thinking*:
  • - Troubleshooting and repairing defects
  • - Improvising and adapting to unexpected situations
  • - Collaborating with other tradespeople
  • 7. *Physical abilities*:
  • - Lifting and carrying heavy materials
  • - Working at heights and in confined spaces
  • - Enduring physical demands of the job

- First aid

Timeline

Deli Associate

Family Fare Supermarket
04 2024 - Current

Order Fulfillment Associate

Home Depot
09 2023 - 04 2024

Deli Associate

Family Fare
03 2023 - 09 2023

Warehouse Worker

Bulmann Dock & Lift
03 2020 - 06 2023

Dock and lift installation

Bulmann Dock & Lift
03 2020 - 06 2023

Property Management Assistant

Samuel Bowmen
03 2020 - Current

Property Maintenance Worker

Samuel Bowman
03 2020 - Current

Architectural & Construction Technology

Three Rivers Jr/Sr High School

Similar Profiles

CREATE PROFILE
Gregory Straley