Summary
Work History
Education
Skills
Additional Information
Timeline
pwb

Gregory Straley

Charlevoix ,Michigan

Summary

Reliable professional with 20+ years of experience handling mechanical needs. Knowledgeable, dedicated and offering superior skills in labor intensive, time sensative and complex problem resolution.

Work History

Deli Associate

Family Fare Supermarket
04 2024 - Current
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Learned other teammates' work tasks to train as backup.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.
  • Enhanced customer satisfaction by providing exceptional service and accurately fulfilling deli orders.
  • Helped maintain appropriate inventory levels by assisting with ordering processes as needed.
  • Handled customer complaints professionally and efficiently, resolving issues to the satisfaction of both the customer and management.
  • Backed up servers by setting up trays and completing some food deliveries.
  • Prepared salads, soups and sandwiches for customers.

Order Fulfillment Associate

Home Depot
09 2023 - 04 2024
  • Followed procedures at all times for personal and team safety.
  • Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
  • Prevented stockouts by closely monitoring inventory levels and proactively notifying management when replenishment was necessary.
  • Resolved customer inquiries regarding order status or issues promptly and professionally, demonstrating excellent communication skills throughout interactions.
  • Developed strong familiarity with warehouse technology systems, enabling quick navigation through inventory databases and expedited processing of orders.
  • Increased customer satisfaction with timely and accurate order delivery through diligent inventory management.
  • Assisted in training new associates, sharing best practices for efficient order fulfillment operations and creating a supportive team environment.
  • Managed returns process efficiently, inspecting returned items for damages and restocking them accordingly in a timely manner.
  • Adhered to quality control standards for each order, ensuring that customers received products meeting their expectations.
  • Exceeded performance metrics regularly, demonstrating a strong work ethic and commitment to order fulfillment excellence.

Deli Associate

Family Fare
03 2023 - 09 2023
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.
  • Collaborated with team members to efficiently complete daily tasks and consistently meet customer needs.
  • Increased deli sales through the effective promotion of featured items and specials.
  • Effectively managed time-sensitive tasks such as food preparation for large catering orders while balancing day-to-day responsibilities of serving customers.
  • Listened carefully to customer instructions and prepared orders according to those preferences.
  • Created appealing food arrangements for party trays and specialized orders.
  • Developed strong rapport with regular customers, fostering loyalty through personalized service and attention to detail.
  • Prepared high-quality sandwiches, salads, and other deli products for customers, resulting in repeat business.
  • Supported store operations by adhering to proper food handling procedures and sanitation guidelines at all times.
  • Provided support during busy periods by quickly stepping into different roles within the deli department as needed.
  • Contributed to positive customer experiences by promptly addressing concerns and providing knowledgeable product recommendations.
  • Participated in ongoing training initiatives, staying up-to-date on relevant industry knowledge and best practices within the deli department.
  • Enhanced customer satisfaction by providing exceptional service and accurately fulfilling deli orders.
  • Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples, and response to particular requests.
  • Demonstrated strong multitasking abilities while managing multiple orders simultaneously without sacrificing quality or accuracy.
  • Assisted in inventory management, reducing waste by rotating stock appropriately and monitoring expiration dates.
  • Ensured timely replenishment of supplies during peak hours, minimizing potential disruptions to customer service levels.
  • Assisted with maintaining an appealing deli display, showcasing fresh products and enticing customers to make a purchase.

Warehouse Worker

Bulmann Dock & Lift
03 2020 - 06 2023
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Checked packages and merchandise for damage and notified vendors.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Consistently lifted materials weighing as much as 150 pounds.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Operated forklift to safely move and safeguard stock and supplies in warehouse.
  • Performed general housekeeping and cleaning tasks.
  • Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Achieved timely dispatch of orders using effective time management strategies during the picking process.
  • Performed routine maintenance checks on warehouse equipment to ensure optimal functionality at all times.
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
  • Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
  • Supported customer satisfaction efforts through prompt resolution of delivery issues or discrepancies as needed.
  • Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
  • Participated in continuous improvement initiatives to streamline workflows and optimize productivity levels.

Dock and lift installation

Bulmann Dock & Lift
03 2020 - 06 2023
  • Contributed to environmental sustainability efforts by implementing waste reduction initiatives on the docks.
  • Enhanced safety standards through ongoing maintenance of equipment and adherence to regulations.
  • Assisted in budget planning for dock operations, identifying cost-saving opportunities while maintaining quality standards.
  • Ensured proper storage of hazardous materials, adhering to safety guidelines and preventing accidents.
  • Managed inventory of parts and supplies for installations, preventing delays due to shortages.
  • Coordinated with supervisors to prioritize tasks based on deadlines and customer requirements, ensuring timely completion of projects.
  • Contributed valuable ideas during team meetings when discussing ways to improve installation processes or meet specific client needs.
  • Adhered to industry standards while performing installations, contributing to the company''s reputation for quality service.
  • Provided technical assistance during installations, resolving issues efficiently and effectively.
  • Maintained open communication with clients throughout installation projects, addressing any concerns promptly and professionally.
  • Conducted regular equipment maintenance, minimizing downtime and maximizing performance.
  • Exceeded company expectations regarding project turnaround times by effectively managing workload and prioritizing tasks.
  • Continuously updated knowledge of industry trends and best practices for efficient installations through professional development opportunities.
  • Enhanced production efficiency by streamlining installation processes and implementing improvements.
  • Collaborated with team members to complete installations on time, ensuring customer satisfaction.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.
  • Managed maintenance activities, supervised staff, and inspected equipment.
  • Worked with diverse types of weather and ground conditions.
  • Diagnosed and repaired problems with electrical and mechanical systems.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
  • Tested systems, noting issues and completing preventive maintenance.
  • Completed preventive maintenance on machines to enhance production and maintain quality.
  • Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
  • Handled emergency situations professionally, maintaining clear communication with relevant parties during incidents.
  • Trained new employees on job responsibilities, fostering a culture of teamwork and continuous improvement.

Property Management Assistant

Samuel Bowmen
03 2020 - Current
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
  • Improved property curb appeal with diligent attention to landscaping and exterior maintenance tasks.
  • Enhanced tenant satisfaction by promptly addressing maintenance requests and ensuring timely resolution.
  • Assisted property manager in conducting regular inspections to maintain property standards and address any issues proactively.
  • Maintained positive relationships with tenants through clear communication and prompt responses to inquiries or concerns.
  • Promptly responded to tenant complaints and concerns for over 5 properties.

Property Maintenance Worker

Samuel Bowman
03 2020 - Current
  • Coordinated successful unit turnovers between leases by quickly completing necessary repairs and cleaning tasks within tight deadlines.
  • Reduced repair costs by identifying and fixing minor issues before they escalated into larger problems.
  • Performed seasonal maintenance tasks like snow removal or gutter cleaning to keep properties safe and functional throughout the year.
  • Contributed to the team effort during major renovation projects by assisting with demolition, painting, carpentry work, or other specialized tasks as needed.
  • Collaborated with property managers to develop cost-effective maintenance plans for each property.
  • Increased safety on properties by conducting regular fire alarm tests, replacing faulty smoke detectors, and ensuring emergency exits were clear and accessible.
  • Participated in ongoing training opportunities to stay current on industry trends and expand knowledge of best practices in property maintenance.
  • Collaborated with fellow maintenance workers to complete larger projects efficiently and effectively, fostering a positive team atmosphere.
  • Maintained a safe work environment by adhering to company safety policies and procedures during all maintenance tasks.
  • Improved property curb appeal by performing regular landscaping tasks, including mowing lawns, trimming hedges, and planting flowers.
  • Developed strong relationships with tenants through respectful communication and prompt attention to their needs or concerns.
  • Streamlined work order process by establishing an effective system for tracking and prioritizing tasks.
  • Assisted with the implementation of energy-efficient initiatives at properties, such as installing LED lighting or low-flow plumbing fixtures to reduce utility costs.
  • Optimized use of resources by keeping an organized inventory of tools, equipment, and maintenance supplies at all times.
  • Ensured tenant satisfaction by promptly addressing maintenance requests and resolving issues in a timely manner.
  • Enhanced overall living environment for tenants by maintaining clean common areas, including hallways, laundry rooms, and outdoor spaces.
  • Conducted routine inspections of properties to identify potential hazards and necessary repairs.
  • Maintained detailed records of all maintenance activities, allowing for efficient planning and budgeting.
  • Proactively identified opportunities for improvement in property maintenance processes, making recommendations to management for necessary changes.
  • Followed instructions from supervisor regarding daily job tasks and duties.
  • Performed preventive maintenance and repairs on various types of equipment.
  • Replaced worn or broken parts on machines and equipment.
  • Completed preventive maintenance on machines to enhance production and maintain quality.
  • Rewired and replaced faulty electrical components in equipment.
  • Reported issues to property manager so effective resolutions could be put into place.
  • Conducted regular inspections of equipment to promptly identify issues that could cause machinery malfunctions.
  • Positively engaged with customers and maintained professional appearance as company representative.
  • Detected and repaired machinery faults using electrical and manual testing methods.
  • Inspected, tested and adjusted mechanical and electrical systems to facilitate proper functioning.
  • Executed tasks within time and budget constraints.
  • Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
  • Repaired and replaced pumps, valves and motors.
  • Safely and effectively handled wide range of cleaning products and solutions.
  • Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.
  • Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
  • Wrote and revised maintenance procedures.

Education

Architectural & Construction Technology

Three Rivers Jr/Sr High School
03.2000

Skills

  • Lighting fixture maintenance
  • Trash removal
  • Plumbing
  • Heavy lifting
  • Daily cleaning and sanitation
  • HVAC systems
  • Drywalling
  • Safety Procedures
  • Painting
  • Written Communication
  • Google Workspace
  • Teamwork and Collaboration
  • Flexible and Adaptable
  • Planning and Coordination
  • PPE Compliance
  • Cultural Awareness
  • Dependable and Responsible
  • Problem-Solving
  • Decision-Making
  • Attention to Detail
  • Good Telephone Etiquette
  • Teambuilding
  • Interpersonal Communication
  • Multitasking Abilities

Additional Information

  • I have over 10 years of experience in general maintenance, including plumbing, electrical work, and carpentry. In my previous role, I handled a variety of tasks such as repairing plumbing fixtures, troubleshooting electrical issues, and performing routine maintenance on building structures.
  • 1. *Tool proficiency*:
  • - Power tools (e.g., circular saw, drill press, impact driver)
  • - Hand tools (e.g., tape measure, level, chisel set)
  • - Specialized tools (e.g., jigsaw, router, sanders)
  • 2. *Carpentry techniques*:
  • - Framing (e.g., walls, floors, roofs)
  • - Finishing (e.g., trim, molding, doors)
  • - Cabinetry (e.g., building, installing)
  • - Furniture making
  • 3. *Materials knowledge*:
  • - Lumber (e.g., types, grades, uses)
  • - Plywood and oriented strand board (OSB)
  • - Drywall and plaster
  • - Roofing materials (e.g., shingles, membranes)
  • 4. *Construction methods*:
  • - Building codes and regulations
  • - Blueprint reading and interpretation
  • - Estimating and measuring materials
  • - Safety protocols and procedures
  • 5. *Specialized skills*:
  • - Stair building and installation
  • - Window and door installation
  • - Flooring installation (e.g., hardwood, tile, carpet)
  • - Deck building and repair
  • 6. *Problem-solving and critical thinking*:
  • - Troubleshooting and repairing defects
  • - Improvising and adapting to unexpected situations
  • - Collaborating with other tradespeople
  • 7. *Physical abilities*:
  • - Lifting and carrying heavy materials
  • - Working at heights and in confined spaces
  • - Enduring physical demands of the job

- First aid

Timeline

Deli Associate

Family Fare Supermarket
04 2024 - Current

Order Fulfillment Associate

Home Depot
09 2023 - 04 2024

Deli Associate

Family Fare
03 2023 - 09 2023

Warehouse Worker

Bulmann Dock & Lift
03 2020 - 06 2023

Dock and lift installation

Bulmann Dock & Lift
03 2020 - 06 2023

Property Management Assistant

Samuel Bowmen
03 2020 - Current

Property Maintenance Worker

Samuel Bowman
03 2020 - Current

Architectural & Construction Technology

Three Rivers Jr/Sr High School

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