Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Gregory Stuckey

Grand Island,FL

Summary

Proven expertise in residential and commercial construction, honed at People Ready Staffing, showcases a robust portfolio of skills including material handling and exceptional verbal communication. Demonstrates a keen attention to detail and a commitment to safety, significantly enhancing team efficiency and customer satisfaction. Adept at mentoring peers, underscoring a strong blend of leadership and hands-on capabilities.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Laborer

People Ready Staffing
Orlando, FL
01.2015 - 10.2024
  • Organized tools, supplies, and equipment needed for specific jobs according to instructions provided by supervisor.
  • Signaled equipment operators to facilitate alignment, movement or adjustment of machinery.
  • Transported heavy items from one location to another using hand trucks or carts.
  • Prepared items for transportation installing bracing, padding and strapping to prevent damage.
  • Used picks and shovels to dig, spread and level dirt and gravel.
  • Assisted with diverse construction challenges to help team and customer.
  • Worked productively as lead or helping team member to drive customer satisfaction.
  • Assisted with basic maintenance tasks such as sweeping, mopping, painting, and cleaning.
  • Operated various power tools such as drills and saws safely while following manufacturer's instructions.
  • Ensured that all personal protective gear was worn at all times while on the job site.
  • Met company and OSHA safety guidelines for work site operations to minimize worker risk.
  • Gained independent working skills and guided and mentored less experienced team members.
  • Cut materials into specified sizes for installation using tile cutters and power saws.
  • Utilized two-way radios and hand signals to coordinate communication between equipment operators.
  • Unloaded freight from containers and organized them for storage in designated areas.
  • Stacked and arranged products on pallets according to size and weight requirements.
  • Displayed high standards for quality workmanship and routinely double-checked work.
  • Cleaned or prepared construction sites to eliminate hazards.
  • Maintained clean, safe working environment by removing debris from job site prior to shift completion.
  • Performed demanding physical work over extended periods and modeled positive attitude.
  • Lifted objects weighing up to 50 pounds without assistance when necessary.
  • Sorted and placed materials or items on racks, shelves or in bins to keep warehouse organized.
  • Completed variety of physical labor tasks.

Master Sandwich Artist

SUBWAY®Restaurants
Orlando, FL
01.2023 - 11.2023
  • Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
  • Tailored orders to address customer allergies and gluten concerns.
  • Stored food properly to prevent spoilage, cross-contamination and illnesses.
  • Verified orders and bagged items for easy transport.
  • Maintained cleanliness of work area and equipment at all times.
  • Assembled and served meals according to specific guest requirements.
  • Prepared sandwiches and salads using quality ingredients and tailored to customer requests.
  • Performed food preparation tasks by making salads, brewing coffee and tea and slicing meats.
  • Delivered superior customer service focused on quality and meeting customer needs.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Sanitized food storage and preparation areas to comply with food health and safety requirements.
  • Prepared sandwiches using assortment of meats, veggies and other ingredients to meet customer specifications.
  • Organized ingredients for sandwich assembly prior to shift start time.
  • Adhered to company policies regarding employee dress code and behavior rules.
  • Provided excellent customer service by engaging in friendly conversations with customers while taking their order or preparing their meal.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Checked expiration dates on products before serving them to customers.
  • Ensured that product quality was consistently maintained throughout the day by monitoring temperature of food items.
  • Monitored inventory levels of sandwich ingredients on a regular basis.
  • Used POS system and cash register to receive payments by cash, check, credit card and voucher.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Took orders, prepared foods and processed payments in full-service establishment.
  • Communicated with customer to provide menu offering details and assist with decision-making.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Maintained clean, well-organized and properly sanitized front counter area to greet customers.
  • Completed opening, closing and shift change tasks by following company guidelines.
  • Maintained safe food handling practices to prevent germ spread.

Team Member

Dunkin Donuts & Baskin Robbins
Orlando, FL
01.2023 - 08.2023
  • Greeted customers upon entering the store with friendly demeanor.
  • Participated in team meetings to discuss strategies for improvement.
  • Assisted in inventory management, ensuring stock levels met demand without excess.
  • Organized inventory shelves for easy access and maintenance of stock levels.
  • Worked hard to learn required tasks quickly to maximize performance.
  • Received, processed, and stocked merchandise in accordance with store policies.
  • Operated cash registers to process payments from customers.
  • Collaborated with team members to achieve daily goals.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Collaborated with team members to maximize productivity and efficiency.
  • Resolved customer issues promptly in a professional manner.
  • Monitored expiration dates on food items for freshness assurance.
  • Addressed customer needs, responding to specific requests.
  • Looked for ways to go above and beyond job requirements.

Customer Service Representative

Pro Vacations
Orlando, FL
02.2022 - 12.2022
  • Offered product and service consultations and employed upselling techniques.
  • Offered coupons and special deals to increase customer spending.
  • Conducted market research to identify selling possibilities and evaluated customer needs actively.
  • Produced sales documents, finalized deals and filed records.
  • Assisted large number of customers per day in finding or selecting items.
  • Monitored industry news, developments, and trends related to our products and services.
  • Continuously met sales goals via strategic prospecting.
  • Identified opportunities for cross-selling additional products and services.
  • Recognized security risks to properly handle situations.
  • Developed key customer relationships to increase sales.
  • Reviewed files, recordings, and other documents to obtain information to respond to requests.
  • Negotiated deals and handled complaints or objections.
  • Developed and maintained relationships with new and existing clients to increase sales revenue.
  • Coached new employees on best practices for closing deals quickly and efficiently.
  • Assisted in training of new hires on organizational procedures, policies and sales techniques.
  • Evaluated competitor offerings regularly to stay ahead of the competition.
  • Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
  • Resolved customer complaints promptly and effectively.
  • Maintained accurate records of customer interactions and transactions.
  • Generated leads through cold calling, online searches, and referrals from existing clients.

Customer Service Advocate

Bed Bath & Beyond
Orlando , FL
01.2020 - 12.2021
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Resolved customer complaints via phone, email, mail, or social media.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Identified potential opportunities to upsell products or services.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Strengthened customer retention by offering discount options.
  • Encouraged customers to become self-sufficient with web-based and mobile support tools.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Documented customer correspondence in CRM to track requests, problems, and solutions.
  • Utilized problem solving skills to resolve customer issues quickly and efficiently.
  • Adhered to all company guidelines when interacting with customers.
  • Supported sales team members to drive growth and development.

Education

Associate of Arts - Art/Focus in Sculpture & Installation

Washington And Jefferson
Washington, PA
05-2007

Skills

  • Ditch digging
  • Truck loading and unloading
  • Landscaping
  • Residential construction
  • Commercial construction experience
  • Trash collection
  • Verbal and written communication
  • Hazardous material handling
  • Attention to detail
  • Willingness to learn
  • Job site cleanup
  • Punctual and reliable
  • Time management
  • Carrying heavy loads
  • Lawn and grounds maintenance
  • Hand and power tools
  • Material handling
  • Debris removal

Accomplishments

  • Subway Employee of the Month 2x
  • A handful of customer appreciation letters notice excellent customer service
  • New employee honored by Publix with a certificate for free meals and exclusive discounts
  • Bonuses in the forms of Tips from residential construction at private residences
  • Moved to fast track route to management at BB&B

Certification

  • Certified Real Estate Re-Selling of Vaction Homes
  • Certified food handler

Timeline

Master Sandwich Artist

SUBWAY®Restaurants
01.2023 - 11.2023

Team Member

Dunkin Donuts & Baskin Robbins
01.2023 - 08.2023

Customer Service Representative

Pro Vacations
02.2022 - 12.2022

Customer Service Advocate

Bed Bath & Beyond
01.2020 - 12.2021

Laborer

People Ready Staffing
01.2015 - 10.2024

Associate of Arts - Art/Focus in Sculpture & Installation

Washington And Jefferson

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Gregory Stuckey