Gregory Sullivan
Waycross,GA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Customer Support Specialist (seasonal)
Harry and David
08.2024 - 05.2025
- Assisted customers with product inquiries and order placements.
- Managed customer accounts and updated information in the system.
- Resolved customer complaints and provided effective solutions.
- Educated customers on product features and promotions.
- Documented customer interactions in the CRM system for future reference.
- Handled returns and exchanges according to company policy.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
- Ensured customer satisfaction through effective communication skills and problem resolution techniques.
Team Lead
McDonalds
09.2023 - 03.2024
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Built relationships with customers to encourage repeat business.
- Supervised team members during busy shifts to ensure efficient service.
- Coordinated daily tasks to maintain cleanliness and organization in the restaurant.
- Resolved customer complaints promptly to enhance guest satisfaction experience.
Manager
RacTrac Petroleum
03.2016 - 10.2018
- Promoted special sales events, leading to increased foot traffic and revenue generation.
- Identified opportunities for upselling or cross-selling products, maximizing transaction value per sale.
- Conducted inventory checks regularly, ensuring accurate stock levels for optimal replenishment practices.
- Upheld company policies and guidelines consistently while working with customers throughout the sales process.
- Managed multiple tasks simultaneously during peak hours, maintaining composure under pressure.
- Maintained a clean and organized store environment to create a positive shopping experience.
- Improved guest loyalty by resolving customer issues promptly and professionally.
- Increased customer satisfaction by providing personalized recommendations and attentive service.
Delivery Driver (seasonal)
Fed Ex Ground
- Delivered packages to customer doorsteps and business offices.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Operated delivery vehicle to transport packages safely and efficiently.
- Assisted in loading and unloading packages at distribution centers and customer locations.
- Communicated with dispatchers regarding delivery status and route changes.
Education
Associate of Science - Radiology Technician
Coastal Pines Technical College
Waycross Brantley County High school
Some College (No Degree) - Phlebotomy
Coastal Pines Technical College
Waycross, GASkills
- Cash handling
- Team collaboration
- Problem solving
- Attention to detail
- Relationship building
- Route optimization
- Sales support
- Email management
- Quality assurance
- Technical troubleshooting
- Payment processing
- Email communication
- Customer service
- Inventory control
Timeline
Customer Support Specialist (seasonal)
Harry and David
08.2024 - 05.2025
Team Lead
McDonalds
09.2023 - 03.2024
Manager
RacTrac Petroleum
03.2016 - 10.2018
Delivery Driver (seasonal)
Fed Ex Ground
Associate of Science - Radiology Technician
Coastal Pines Technical College
Brantley County High school
Some College (No Degree) - Phlebotomy
Coastal Pines Technical College