GREGORY SUMNER
Dallas,TX
Summary
Self-motivated Customer Experience Representative with a passion for cultivating relationships and delivering world-class service. Experienced in providing phone, email, and chat support, and resolving complex order details to exceed customer expectations. Proactive problem solver with strong critical thinking and detail-oriented skills. Eager to join Exemplis' dynamic team and deliver exceptional customer experiences.
Overview
8
8
years of professional experience
Work History
Team Lead, Enterprise Accounts
Quench
06.2021 - Current
- Managed company's largest clients, ensuring their needs were met and exceeded
- Created invoices for customers with special billing requirements on monthly or quarterly basis
- Collaborated with internal departments to fulfill all customer requests
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
Pharmacy Technician
Kroger
04.2020 - 06.2021
- Advocated for customers and internal partners, resolving custom order complexities
- Provided exceptional phone, email, and chat support, addressing order status, pricing, and changes
- Ensured prompt resolution of customer inquiries in a polished and professional manner
- Confirmed customer needs with genuine curiosity and upheld high touch approach to orders
- Escalated complex issues after independent attempts at resolution
- Advised customers on Internal systems & processes to enhance their experience.
Pharmacy Technician
Walmart
05.2015 - 02.2020
Education
Bachelor of Science - General Studies, English
University of Central Oklahoma
Edmond, OK12.2017
Skills
- Building customer loyalty
- Conflict resolution
- Project Management Support
- 2 years of Salesforce experience
- Proficient in
- Microsoft Word, Excel, Google Sheets, and PowerPoint
- Effective communication with internal and external clients
- Multitasking various projects while meeting deadlines
- Improving customer experience with online services
- Adaptability
- Time management in a fast-paced environment
Timeline
Team Lead, Enterprise Accounts
Quench
06.2021 - Current
Pharmacy Technician
Kroger
04.2020 - 06.2021
Pharmacy Technician
Walmart
05.2015 - 02.2020
Bachelor of Science - General Studies, English
University of Central Oklahoma
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