Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
26
26
years of professional experience
Work History
Shred Truck Driver/Operator Technician
Marco Technologies
02.2023 - Current
I operate a paper shredding truck, which includes many responsibilities and continued training through Marco's training software.
I map, plan, and plot a course for my daily route.
Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
Utilized GPS and other navigation tools to plan routes and stay on schedule.
Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing the company positively at all times.
Inspected trucks for malfunctions and reported vehicles to management for corrective action.
I visit between 15-30 accounts daily and do many special events that are open to the public.
I also deal with the technology side of our company which can include many different kinds of electronic waste to the delivery and installation of copiers and printers.
Dispatcher Coordinator/Driver
Fed Ex Ground
02.2019 - 01.2023
Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently while maintaining a professional demeanor.
Coordinated schedules for multiple teams, ensuring optimal coverage during peak hours.
Improved customer satisfaction with timely and accurate dispatching of service requests.
Enhanced dispatch efficiency by implementing a new scheduling system and optimizing routes.
Trained new drivers on company procedures, software, and communication protocols.
Achieved safe driving records by consistently following traffic rules and regulations.
Utilized GPS and other navigation tools to plan routes and stay on schedule.
Delivered goods and products to customer on time and in excellent condition.
Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
Demonstrated strong knowledge of geography and local roads for optimal route selection.
Directed dispatching, routing, and tracking of [Number] fleet vehicles.
Managing Bartender
Sea Change/Guthrie Theatre
09.2017 - 02.2019
Full time professional bartender, I worked open, mid, and closing shifts
Ensured compliance with local health codes and liquor laws by maintaining a clean and safe establishment at all times.
Collaborated with other dining room and bar staff to facilitate efficient service.
Duties included- setting up entire bar, money management, completely stocking and maintaining a full service bar daily, prepping many different syrups and mixes, maintaining liquor, beer, wine, and food knowledge, adhering to opening and closing checklist, completing daily cleaning list, and many other tasks.
Promoted customer safety by maintaining current list of available ride services for inebriated customers
Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently
Designed and implemented new cocktails to drive customer interest and sales numbers.
Bar Manager/General Manager
Toby Keiths I Love This Bar & Grill
09.2012 - 08.2017
Managed bar revenues, ensuring that all patrons were billed and cash properly accounted for, worked open, mid, and closing shifts.
Became a jack of many trades, especially in the maintenance aspect of the business.
Promoted to Bar Manager soon after my hire date but did still bartend 2-3 nights per week.
Got promoted to General Manager and managed a staff of 90-100 employees.
Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
Created quarterly drinks and drink specials.
Followed safety and sanitation policies handling food and beverages.
Upheld strict cash handling procedures
Adhered to state laws regarding alcoholic beverage service.
Responsible for booking bands for the venue, 4 nights a week.
Directly responsible for managing/bartending a bar that generated $50,000 to $75,000 a week in liquor, beer, and wine sales.
Bar Manager
Napa Valley Grille
02.2008 - 08.2012
Full-time Front of House/Bar Manager
Mentored and trained staff members to ensure exceptional customer service standards.
Streamlined inventory management for optimal stock levels and reduced waste.
Responsible for all liquor, beer, and wine orders.
Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
Managed staff schedules and maintained adequate coverage for all shifts.
Increased revenue with creative marketing initiatives and promotional events.
Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
Fully responsible for all Front of House operations.
Front of House Manager/Kitchen Manager
Outback Steakhouse
06.1998 - 02.2006
Front of House Manager
Kitchen Manager
Event Coordinator - Managed many different events ranging in size from 10 to 2500 people.
Banquet Coordinator - Managed many different banquets ranging in size from 5 to 200 people all while working directly with the Hotel.
Banquet Sales Team- worked with the sales team and ensured all banquets were executed to the guests 100% satisfaction.
I held a few different positions during my time at Outback Steakhouse and had many different responsibilities.
Skills
Liquor safety certified by State of Minnesota
Food safety certified by State of Minnesota
Great ability to multi task and remain calm under extreme pressure
Dependable and reliable
Clear, strong, and effective communication skills
Outgoing personality
Excellent staff management experience
Leadership
Self-motivation and discipline
Strong work ethic
Problem Resolution
Team Player
Training and coaching
Team building
Timeline
Shred Truck Driver/Operator Technician
Marco Technologies
02.2023 - Current
Dispatcher Coordinator/Driver
Fed Ex Ground
02.2019 - 01.2023
Managing Bartender
Sea Change/Guthrie Theatre
09.2017 - 02.2019
Bar Manager/General Manager
Toby Keiths I Love This Bar & Grill
09.2012 - 08.2017
Bar Manager
Napa Valley Grille
02.2008 - 08.2012
Front of House Manager/Kitchen Manager
Outback Steakhouse
06.1998 - 02.2006
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